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Ryan Knox
Ryan Knox at Ken Shaw Toyota
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Ryan Knox

Appointment Coordinator

Ken Shaw Toyota

2336 St Clair Ave W
Toronto, ON M6N 1K8

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1 Review of Ryan Knox

December 09, 2019

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"Worst service I have ever received took five months to..."

- Brodie

Worst service I have ever received took five months to receive the part and was then charged more than originally quoted. Service took 1.25 hours and was charged for two. 800$ to fix a horn is absolutely ridiculous and not having a horn for five months was extremely dangerous. Never going back.

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Other Employees Tagged: Nelson Verissimo, Mark Hardyal

Jan 02, 2020

Ken Shaw Toyota responded

Hi Brodie, please accept our apologies for the parts delay. Toyota Canada underwent a major systems transformation and thus all dealerships across Canada had major delays receiving their ordered parts. You are correct, the service did take 1.25 hours because we had two technicians working on your vehicle to get the repair done faster. Rather than charging you for TWO technicians at the 1.25 labour rate, it was cheaper to stick to the original quote of 2 hours. Mark Hardyal, your service advisor, tried to help you out by discounting the parts needed to fix your horn. We are sorry you are unhappy with our service. Danny Jamal, General Manager

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