Roy Beck
Roy Beck at W&L Subaru

Roy Beck

Service Manager

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
1,135 Reviews
4.8

1,135 Reviews

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1135 Reviews of Roy Beck

September 17, 2025

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Employee Rating

My 3rd poor visit to W&L. I’m done. I will not be returning or recommending. They don’t listen or communicate effectively, they didn’t fix the problem came in for and didn’t k More

by Gaiagreenjewelry
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Recommend Dealer
No

September 17, 2025

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Everyone was kind and patient with me. They answered all my questions. They were honest about their work. The video of the inspection was fantastic More

by tammygolazeski
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Recommend Dealer
Yes

September 16, 2025

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Friendly,courteous and professional every time we have service. The mechanic showed ull everything that was done,and the service rep was helpful. Can't imagine a more pleasant experience. More

by dubil3
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Recommend Dealer
Yes

August 30, 2025

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I have had at least 10 Subarus from this dealership. I've always had great service. More

by amylmartin10
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Recommend Dealer
Yes

Other Employees Tagged: Owen Long, Matt Gilbert, Pete Picciurro , Tony Barrenechea

Sep 02, 2025

W&L Subaru responded

We greatly appreciate all of your repeat business over the years! If you need anything at all just let us know!

August 30, 2025

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very courteous professional dealership listened to concerns about undetermined noise in rear of vehicle examined vehicle nothing was found at this time More

by debloom310
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Recommend Dealer
Yes

Other Employees Tagged: Owen Long, Keayon Williams , Tony Barrenechea

Sep 02, 2025

W&L Subaru responded

Thank you so much for the 5-star ratings!

August 29, 2025

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Very professional and friendly. .. fast service with great communication. Very happy with my choices here. More

by autumnanjil
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Recommend Dealer
Yes
Sep 02, 2025

W&L Subaru responded

We are delighted that you had a great service experience here! Thank you so much!

August 27, 2025

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Problem is not fixed. We hear the noises all the time and techs says they don’t hear it More

by scott6150
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Recommend Dealer
No

Other Employees Tagged: Curt Reid

Aug 27, 2025

W&L Subaru responded

Thank you for the feedback. We sympathize with your concerns and we are very sorry we were not able to reproduce the problem while it was here. We are eager to get it solved for you, so if you'd like to bring it back and ride with the technician to see if you can help us reproduce the sounds just let us know. Also, if you are able to make a video while it is happening that may also help us to identify the problem. Thanks again for the feedback and have a great day.

August 19, 2025

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Excellent. Lovely waiting area with complimentary beverage and snack while you waited. It is also pet friendly. More

by henny
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Recommend Dealer
Yes
Aug 20, 2025

W&L Subaru responded

We're very pleased that you enjoy our comfortable customer lounge and free snacks and drinks! Thanks for the review!

August 07, 2025

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Employee Rating

The dealership was great. I did text and ask for the part number and the person never responded. More

by Nakita
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Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Aug 08, 2025

W&L Subaru responded

Thanks for the review!

July 30, 2025

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Employee Rating

Fantastic! Entire staff very helpful and professional! I always feel well taken care of and appreciated! More

by jbodenm2
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Recommend Dealer
Yes

Other Employees Tagged: Owen Long , Nate Rousch

Jul 31, 2025

W&L Subaru responded

Thanks so much for the feedback! We are delighted to hear that your experiences here have been terrific!

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