

231 Reviews
Write a Review231 Reviews of Roger Prentiss
September 16, 2025
I love that the employees are so nice,they are very helpful and I don't mind waiting helpful and I don't mind waiting More
Other Employees Tagged: Chris Otto , Bill McLean, Amber Young, Kelly Jo Wisler
September 10, 2025
Sales representative Declan was awesome to work with. Made the entire process easy and straight forward. Minor maintenance issue handled right away. Hope to work with Otto for years to come. Made the entire process easy and straight forward. Minor maintenance issue handled right away. Hope to work with Otto for years to come. More
Other Employees Tagged: Bill McLean, Amber Young, Kelly Jo Wisler
September 05, 2025
I had an outstanding experience with their service; it was the fastest oil change I've ever encountered! The staff was efficient and professional, making the entire process smooth and hassle-free. was the fastest oil change I've ever encountered! The staff was efficient and professional, making the entire process smooth and hassle-free. More
Other Employees Tagged: Bill McLean, Amber Young, Kelly Jo Wisler
August 29, 2025
The dealership is clean and attractive. They always provide refreshments. The staff is polite and professional. They always provide refreshments. The staff is polite and professional. More
Other Employees Tagged: Bill McLean, Amber Young
August 06, 2025
Professional, customer service friendly. Everyone was helpful and eager to assist. Salesman were knowledgeable and insightful. Everyone was helpful and eager to assist. Salesman were knowledgeable and insightful. More
Other Employees Tagged: Bill McLean, Amber Young, Kelly Jo Wisler
August 05, 2025
Very clean and serene, coffee and water are provided sfaff are very nice and kind sfaff are very nice and kind More
Other Employees Tagged: Bill McLean, Amber Young, Kelly Jo Wisler
July 26, 2025
Went in for warr service. Staff was very friendly and professional. Everything went as should have. Thank you! Staff was very friendly and professional. Everything went as should have. Thank you! More
Other Employees Tagged: Bill McLean, Amber Young, Kelly Jo Wisler
July 17, 2025
Great service! Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency. Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency. More
Other Employees Tagged: Bill McLean, Amber Young, Kelly Jo Wisler
July 14, 2025
Have been using Otto for life of our Cadillacs and are always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately. always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately. More
Other Employees Tagged: Bill McLean
July 13, 2025
On the overall experience…all good. Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they cr Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they created was not solved until after customer was raked over the coals. The customer was accused of causing an issue clearly caused when the car was in the shop. A lengthy verbal back and forth ensued between manager and customer. Customers appreciate problem solvers. I was put on the defensive defending myself against ridiculous accusations. “Working together” should follow through from start to finish. In addition, customer is always asked to spend more $ on top of a simple appt. Such as an oil change. This is never forced however. More
Other Employees Tagged: Bill McLean, Amber Young, Kelly Jo Wisler