Roger Prentiss
Roger Prentiss at Otto Cadillac

Roger Prentiss

Service Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.8
231 Reviews
4.8

231 Reviews

Write a Review

231 Reviews of Roger Prentiss

September 16, 2025

Dealership Rating
Employee Rating

I love that the employees are so nice,they are very helpful and I don't mind waiting More

by reia22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 17, 2025

Otto Cadillac responded

Thank you for your confidence in Otto Cadillac, and for your business. We are grateful to have you as a customer!

September 10, 2025

Dealership Rating
Employee Rating

Sales representative Declan was awesome to work with. Made the entire process easy and straight forward. Minor maintenance issue handled right away. Hope to work with Otto for years to come. More

by asaneff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2025

Otto Cadillac responded

We’re delighted to hear Declan and our team made your experience seamless and straightforward here at Otto Cadillac. We look forward to working with you again in the future! Safe travels!

September 05, 2025

Dealership Rating
Employee Rating

I had an outstanding experience with their service; it was the fastest oil change I've ever encountered! The staff was efficient and professional, making the entire process smooth and hassle-free. More

by mkanopka26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2025

Otto Cadillac responded

Thank you for sharing your feedback! We are thrilled to hear about your outstanding experience with our service team. We hope to see you again at Otto Cadillac!

August 29, 2025

Dealership Rating
Employee Rating

The dealership is clean and attractive. They always provide refreshments. The staff is polite and professional. More

by CHESTERWBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young

Sep 02, 2025

Otto Cadillac responded

Thank you for sharing your feedback about our team and facility, Chester! We truly appreciate your business and hope to see you again at Otto Cadillac. Safe travels!

August 06, 2025

Dealership Rating
Employee Rating

Professional, customer service friendly. Everyone was helpful and eager to assist. Salesman were knowledgeable and insightful. More

by jengynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Thank you for the glowing review! We're delighted to hear that our team was helpful and insightful. We appreciate your business and we hope to see you again at Otto Cadillac. Safe travels!

August 05, 2025

Dealership Rating
Employee Rating

Very clean and serene, coffee and water are provided sfaff are very nice and kind More

by sylvesterhart2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

We're grateful to have you as a Otto Cadillac customer, Sylvester. Thanks for the review! Ian Maher - General Sales Manager - 518-869-5000

July 26, 2025

Dealership Rating
Employee Rating

Went in for warr service. Staff was very friendly and professional. Everything went as should have. Thank you! More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Scott, thank you for choosing Otto Cadillac and thank you for sharing your experience with us! We look forward to seeing you next time. Safe travels!

July 17, 2025

Dealership Rating
Employee Rating

Great service! Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency. More

by jolaiacona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

We are thrilled to hear from you! Thank you for choosing Otto Cadillac and sharing your support for Bill and the team. Ian Maher - General Sales Manager - 518-869-5000

July 14, 2025

Dealership Rating
Employee Rating

Have been using Otto for life of our Cadillacs and are always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately. More

by tricjabs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

Aug 13, 2025

Otto Cadillac responded

Thank you for your confidence in Bill and the team! We appreciate your business, and we look forward to seeing you next time at Otto Cadillac.

July 13, 2025

Dealership Rating
Employee Rating

On the overall experience…all good. Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they cr More

by bches1353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 13, 2025

Otto Cadillac responded

Thank you for sharing your experience. It's great to hear that the overall quality met your expectations, but I'm sorry about any frustration caused by the communication issues and additional charges during your visit. We strive to work collaboratively with our customers from start to finish, so I appreciate this feedback as it helps us improve. If you'd like to discuss further or have any other concerns, please feel free to reach out anytime at (518) 692-9604. Thanks, Roger Prentiss - Service Manager

1
...

Dealership Inventory (185 Vehicles)

used 2020 Cadillac XT5 car, priced at $27,900
2020 Cadillac XT5
used
Black exterior
9-Speed Automatic
AWD
used 2022 Cadillac Escalade car, priced at $57,200
2022 Cadillac Escalade
used
Gray exterior
10-Speed Automatic
4WD
used 2023 Cadillac Escalade car, priced at $71,000
2023 Cadillac Escalade
used
Black exterior
10-Speed Automatic
AWD
used 2023 Cadillac CT5 car, priced at $34,200
2023 Cadillac CT5
used
Black exterior
10-Speed Automatic
AWD
used 2023 Cadillac Escalade car, priced at $70,300
2023 Cadillac Escalade
used
Black exterior
10-Speed Automatic
AWD
used 2023 GMC Acadia car, priced at $32,200
2023 GMC Acadia
used
Red exterior
9-Speed Automatic
AWD