Roger Prentiss
Roger Prentiss at Otto Cadillac

Roger Prentiss

Service Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
240 Reviews
4.8

240 Reviews

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240 Reviews of Roger Prentiss

December 11, 2025

Dealership Rating
Employee Rating

Everything was excellent and would very highly recommend. Thank you very much for a great job More

by tuckerb70
Service Price Transparency
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Recommend Dealer
Yes
Dec 11, 2025

Otto Cadillac responded

Thank you for the excellent review! We are thrilled to hear you had a great experience and would highly recommend us. We appreciate your kind words and are happy we could provide a great job at Otto Cadillac.

December 08, 2025

Dealership Rating
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Otto is great. I have been using them for the last 20 years. Great service. Thank you. More

by Jdepirro
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 08, 2025

Otto Cadillac responded

We are grateful to have earned your loyal business here at Otto Cadillac for over two decades. Thanks for your review!

November 26, 2025

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As always, the work done was completed with great standard of excellence in a very timely manner, which I appreciated. More

by MCARLSON4
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

Nov 27, 2025

Otto Cadillac responded

Thank you for sharing your feedback! We are so glad our team could provide you with efficient and professional service. We look forward to welcoming you back to Otto Cadillac!

November 17, 2025

Dealership Rating
Employee Rating

I have been an Otto customer for decades and that is because of the close attention paid by the sales and service departments and the people who have worked with me over the years More

by billpaquette.ny
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chris Otto , Bill McLean, Amber Young , Steve Lemon

Nov 17, 2025

Otto Cadillac responded

Thank you for your loyalty over the years and for highlighting our team’s dedicated care and attention at Otto Cadillac. We truly value your ongoing business, Bill!

October 23, 2025

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Employee Rating

You can tell the people at Otto do value their customer relationships. Thank you for the pleasant experience More

by markcards
Service Price Transparency
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Recommend Dealer
Yes
Oct 24, 2025

Otto Cadillac responded

Your feedback means the world to us! We truly value our customer relationships and are grateful for your support. Thank you from all of us at Otto Cadillac!

October 12, 2025

Dealership Rating
Employee Rating

On time. Very accommodating to our needs. Price given up front which is extremely helpful. Service was great. More

by kcmaturo0
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Otto Cadillac responded

We appreciate your feedback! It's great to know that our team accommodated your needs and provided helpful, timely service. Thank you for choosing Otto Cadillac!

October 06, 2025

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Employee Rating

Very pleasant experience, everyone was super nice and helpful. Big thanks to Dan Zukowski for helping with the arrangements as well as Bill at service shop for taking care of my baby Caddy. Much appr More

by aplushis
Service Price Transparency
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Recommend Dealer
Yes
Oct 07, 2025

Otto Cadillac responded

Thank you for sharing your excellent feedback about Dan and Bill! We are grateful for your business and for choosing Otto Cadillac.

October 04, 2025

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Extremely nice people treat you real very nice people treat the customer very nice I feel very comfortable More

by margaretdunbar12303
Service Price Transparency
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Recommend Dealer
Yes
Oct 06, 2025

Otto Cadillac responded

Thank you for choosing Otto Cadillac, and for your kind words! We're happy to hear our team made you feel comfortable and well taken care of.

September 29, 2025

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Employee Rating

Excellent service. Nice facilities. Clean. Friendly. Good communication. Organized. Quick in and out. Friendly staff. More

by mikebish
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young, Kelly Jo Wisler , Steve LeMon

Oct 01, 2025

Otto Cadillac responded

Thank you, Mike! It's awesome to hear that our team made your visit smooth and efficient. Your feedback means a lot to us from all of us at Otto Cadillac.

September 16, 2025

Dealership Rating
Employee Rating

I love that the employees are so nice,they are very helpful and I don't mind waiting More

by reia22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 17, 2025

Otto Cadillac responded

Thank you for your confidence in Otto Cadillac, and for your business. We are grateful to have you as a customer!

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