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Roel Ortiz
502 Reviews
***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.
Read moreDealership Experience
10 yrs, 3 mos
Industry Experience
10 yrs, 3 mos
Languages Spoken
English
Spanish
Employee Video
502 Reviews
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502 Reviews of Roel Ortiz
March 31, 2020
Great buying experience! Zero pressure, no games, and an extremely fast no-nonsense transaction. The 2016 Tahoe we purchased was immaculate when it arrived. This dealer and salesperson have changed car bu extremely fast no-nonsense transaction. The 2016 Tahoe we purchased was immaculate when it arrived. This dealer and salesperson have changed car buying for us entirely! Highly recommend! More
by Ebennett
March 12, 2020
Mrs. Blanca was outstanding. She made everything easy for me to understand and help me to find something that would be perfect for me and my family. I could not have asked for this process to go any simpler me to understand and help me to find something that would be perfect for me and my family. I could not have asked for this process to go any simpler and convenient. I had no way to even get up there to purchase a car and they took care of me and made sure I got there safe. I would recommend absolutely anyone to this place. Thank you guys for helping me get what me and my family deserve. More
by Laylazachking23
Other Employees Tagged: Blanca Benitez
March 10, 2020
Excellent experience.I will definitely be back in the Excellent experience. I will definitely be back in the future for my next car. Honest and Fair They even filled the gas tank before I picked up th Excellent experience. I will definitely be back in the future for my next car. Honest and Fair They even filled the gas tank before I picked up the car. More
by Mike
March 09, 2020
I went on a Saturday around 12 noon and they were busy. Roel knew exactly where the Honda i saw on the website was parked. My girlfriend texted and reminded me that we had a wedding to attend at 2 pm, i th Roel knew exactly where the Honda i saw on the website was parked. My girlfriend texted and reminded me that we had a wedding to attend at 2 pm, i thought it was at 6 pm. Roel insisted that i not be late to the wedding so I left and returned after closing hours. He stayed late and i was in my new CRV that same night. Best car buying experience ever! More
by jaysanchez214
February 29, 2020
Had the best experience working with Roel. Definitely answered all my questions and made me feel confident in the decision I made. Great attitude and customer service! answered all my questions and made me feel confident in the decision I made. Great attitude and customer service! More
by Natalie.baez17
February 21, 2020
Roel is a fun guy. I didn’t feel pressured at all into buying a vehicle. He was very patient & respectful towards me when I wasn’t ready to go all in. Guided me all the way through the whole process. Answ buying a vehicle. He was very patient & respectful towards me when I wasn’t ready to go all in. Guided me all the way through the whole process. Answered all my questions, he really goes above and beyond to satisfy his customers More
by Daniel Prado
February 06, 2020
Second purchase in two years and the experience was exactly the same - treated like family. Honesty, integrity, and professionalism is how they treat their customers exactly the same - treated like family. Honesty, integrity, and professionalism is how they treat their customers More
by jimncheryl327
January 25, 2020
Roel Ortiz was a great representative of Dallas Lease returns. He was knowable and did everything we asked. The car we bought a 2913 model that looked brand new. We asked for a few things to be done, and returns. He was knowable and did everything we asked. The car we bought a 2913 model that looked brand new. We asked for a few things to be done, and it was done for free in a very timely matter. I tots dealership well always be my first stop when looking for a car. More
by dta1234
Other Employees Tagged: Kris Gaerlan, Alex Al-Khafaji , Anna Gutierrez, Tammy Lacy, Ken Purnell, Lisa Vinecke
January 12, 2020
They did a very excellent job and they were very careful and friendly service. I recommend this dealer to buy cars and also I would buy a car here in the future. and friendly service. I recommend this dealer to buy cars and also I would buy a car here in the future. More
by Sung mee Kim
Other Employees Tagged: Chris Mikell
