Kris Gaerlan

Greedy xxxx dealership. Knowingly sold me a vehicle with 2/3 rear broken seatbelts. Lied that it was covered under BMW warranty and it’s not. BMW won’t cover it. Knowingly sold me a vehicle with 2/3 rear broken seatbelts. Lied that it was covered under BMW warranty and it’s not. BMW won’t cover it. More

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Great customer service! Very kind, helpful, and easy to work with to get the job done Very kind, helpful, and easy to work with to get the job done More

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Richard Bell is the goat when it comes to helping find a vehicle perfect for you! He’s helped at least 5 people in my family with getting our cars. I know I’m in love with my new truck! Thank for helping me vehicle perfect for you! He’s helped at least 5 people in my family with getting our cars. I know I’m in love with my new truck! Thank for helping me get into my new baby! More

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Pete provided great and transparent communication throughout the process. He even came in on his day off to allow me to take delivery throughout the process. He even came in on his day off to allow me to take delivery More

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I had an amazing experience with Pete Hankins and Dallas Lease Returns! Pete is extremely knowledgeable, accommodating, and courteous. DLR has a huge inventory of cars in top-notch condition - Pete quickl Lease Returns! Pete is extremely knowledgeable, accommodating, and courteous. DLR has a huge inventory of cars in top-notch condition - Pete quickly narrowed down the selection to 4 cars that closely matched what I was looking for and I left with the perfect car that same day. I would highly recommend Dallas Lease Returns and Pete Hankins! More

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We were a bit indecisive but Brandon stuck with us. Were were able to test drive a number of cars that were ready to go when we got here. Thanks for your patience. The cars were all in great shape whic Were were able to test drive a number of cars that were ready to go when we got here. Thanks for your patience. The cars were all in great shape which is not always the case when it comes to used cars. They made it hard to choose ! More

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The Absolute Gold Standard of Used Car Buying! After experiencing a truly terrible, disorganized nightmare at a major local Toyota dealership earlier that same day, walking into Dallas Lease Re After experiencing a truly terrible, disorganized nightmare at a major local Toyota dealership earlier that same day, walking into Dallas Lease Returns was an absolute breath of fresh air from start to finish. The level of service we received here was top-notch—by leaps and bounds the best car buying experience we have ever had. It is entirely apparent that DLR empowers their people to genuinely put the customer first. Here is why this team is the absolute best in the business: • Amy (Outstanding & Accommodating): Amy reached out promptly after I submitted an online inquiry. She was incredibly flexible when I asked to move my appointment time up, and then again when we ended up arriving nearly an hour early. When we pulled up, she already had the vehicle staged outside for us so we could do a quick walk-around. Seeing the truck on the lot right away was a huge plus for us! Throughout the test drive and trade valuation, Amy was kind, thorough, and immensely helpful. • Tony (Infectious Energy): Shoutout to Tony, whose positive energy is absolutely infectious. He and Amy make the ultimate A-Team, and we are so grateful for their help! • Roel (Amazing Communication): Roel was communicative from start to finish. He introduced himself via text to let me know we were in great hands with Amy, and he even came over just to say hi and shake our hands before we drove off. • Kris & Ricky (Seamless Financing): A huge thank you to both of them for ensuring a completely seamless, stress-free experience handling our trade-in and financing. DLR provides a masterclass in how vehicle shopping should be done. I will be enthusiastically recommending them to everyone I know who is in the market for a new vehicle. Thank you all for a flawless experience! More

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Blanca was fantastic to work with. Didn’t pressure me at any point during the transaction and ensured all my questions were answered. Blanca even went above and beyond to have the brak Didn’t pressure me at any point during the transaction and ensured all my questions were answered. Blanca even went above and beyond to have the brakes and tires checked to ease my mind. More

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Great experience at DL. Derrick, Ty, Parveen, & Brad were wonderful to work with. Fast easy and so many cars, trucks or SUV’s to pick from in a covered building for all. Derrick, Ty, Parveen, & Brad were wonderful to work with. Fast easy and so many cars, trucks or SUV’s to pick from in a covered building for all. More

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Working with Brandon has changed my opinion of buying a car. I have dealt with many salesman over the years and you start to develop a negative perception of them. When you find someone who is as easy to w car. I have dealt with many salesman over the years and you start to develop a negative perception of them. When you find someone who is as easy to work with, polite, respectful and honest it’s rare. Brandon is one of those people. My daughter was also very impressed with his ability to make the entire experience enjoyable, as it should be. If you’re out looking for a vehicle Dallas Lease Returns has a great selection and Brandon is the guy to reach out to. More

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