Ricky Brockway

Greedy xxxx dealership. Knowingly sold me a vehicle with 2/3 rear broken seatbelts. Lied that it was covered under BMW warranty and it’s not. BMW won’t cover it. Knowingly sold me a vehicle with 2/3 rear broken seatbelts. Lied that it was covered under BMW warranty and it’s not. BMW won’t cover it. More

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This was my first time shopping outside of the generic Big dealership. I have to say this experience surpassed my expectations on all grounds. Customer service was amazing. The product was what we wanted Big dealership. I have to say this experience surpassed my expectations on all grounds. Customer service was amazing. The product was what we wanted and they got us in and out. Pete Hankins is the type of guy that you keep coming back to. Eric Taylor was also very helpful Initiating the first interaction when I reached out to inquire about the vehicle that I ended up purchasing. He was busy taking great care of another client so Pete graciously stepped up and took care of us. I will definitely recommend to all my friends and family. More

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The Absolute Gold Standard of Used Car Buying! After experiencing a truly terrible, disorganized nightmare at a major local Toyota dealership earlier that same day, walking into Dallas Lease Re After experiencing a truly terrible, disorganized nightmare at a major local Toyota dealership earlier that same day, walking into Dallas Lease Returns was an absolute breath of fresh air from start to finish. The level of service we received here was top-notch—by leaps and bounds the best car buying experience we have ever had. It is entirely apparent that DLR empowers their people to genuinely put the customer first. Here is why this team is the absolute best in the business: • Amy (Outstanding & Accommodating): Amy reached out promptly after I submitted an online inquiry. She was incredibly flexible when I asked to move my appointment time up, and then again when we ended up arriving nearly an hour early. When we pulled up, she already had the vehicle staged outside for us so we could do a quick walk-around. Seeing the truck on the lot right away was a huge plus for us! Throughout the test drive and trade valuation, Amy was kind, thorough, and immensely helpful. • Tony (Infectious Energy): Shoutout to Tony, whose positive energy is absolutely infectious. He and Amy make the ultimate A-Team, and we are so grateful for their help! • Roel (Amazing Communication): Roel was communicative from start to finish. He introduced himself via text to let me know we were in great hands with Amy, and he even came over just to say hi and shake our hands before we drove off. • Kris & Ricky (Seamless Financing): A huge thank you to both of them for ensuring a completely seamless, stress-free experience handling our trade-in and financing. DLR provides a masterclass in how vehicle shopping should be done. I will be enthusiastically recommending them to everyone I know who is in the market for a new vehicle. Thank you all for a flawless experience! More

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Brad was awesome the best ever he gets 10000 Stars thanks so much I’m so happy thanks so much I’m so happy More

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Tony was amazing. All the employees were great each one introduced themselves and everyone had great attitudes. All the employees were great each one introduced themselves and everyone had great attitudes. More

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Tony and Bobby were amazing! I can honestly say I will go back if I can. We had concerns about the tires, they put new ones on it. The center console was already in the works of I can honestly say I will go back if I can. We had concerns about the tires, they put new ones on it. The center console was already in the works of being repaired before we even walked in the door. Don’t hesitate, go and ask for either one! More

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Amazing service with Tony and Bobby from start to finish. We will definitely deal with them again. We will definitely deal with them again. More

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All great. Thank you Brad for your help and support. Much appreciated. Love the car. Thank you Brad for your help and support. Much appreciated. Love the car. More

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I have to say that bread in this process for buying a replacement for my beauty. Bella has been the most wonderful experience. Brad has made me feel calm. He has assured me he’s been such a blessing. The replacement for my beauty. Bella has been the most wonderful experience. Brad has made me feel calm. He has assured me he’s been such a blessing. The whole experience here everyone is wonderful and I’m definitely bragging on you guys and recommending Dallas lease returns to everyone. I just wanna say thank you so much. Brad you’re amazing And you were putting my life for a reason. Thank you so much. I can’t express that enough! I wouldn’t have made it emotionally. Had it not been for Brad. Thank you everyone. More

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Brad is so wonderful to work with. He took great care of us and made it such an easy and amazing process. I will always use Brad for any future car purchases! He took great care of us and made it such an easy and amazing process. I will always use Brad for any future car purchases! More

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