Rodney Lewis | Page 11

These guys are great! I purchased a very good used vehicle in October. Everything that was promised was done. I was having some severe personal issues and Ryan was ever so I purchased a very good used vehicle in October. Everything that was promised was done. I was having some severe personal issues and Ryan was ever so compassionate, made me feel at ease and hopeful and followed through on everything he said. Rodney was who I went to see, but was sick that day. He left me in good hands with Ryan, though. Both these sales persons are EXCELLENT in what they do. I sure hope you pay them well. ;-) More

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Good Stuff A to Z This is the second purchase we have made with Fed Anderson Toyota of Charleston. From the time I walked in the door, through model selection, vehicle This is the second purchase we have made with Fed Anderson Toyota of Charleston. From the time I walked in the door, through model selection, vehicle location, financing until final delivery.... the total experience was the best I've ever had. This is our 9th Toyota and we'll be back for more. Many thanks and continued success in the future. More

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Great salesman helped me but finance dept disappointed me I had never owned a Toyota before so this was a brand new experience for me. I owned a Nissan for the past 10 years and ended up buying 3 more Nissan I had never owned a Toyota before so this was a brand new experience for me. I owned a Nissan for the past 10 years and ended up buying 3 more Nissan cars for my children all from the same dealership. Car shopping is hard enough so when you find a good dealership it's easy to purchase again and again. My experience here at Fred Andersen was a bit different. My salesman Rodney Lewis was a delight to work with. Initially I gave him a dollar figure I needed to be at and the initial payment was way higher than I wanted. Rodney kept going to bat for me and finally we were within $40 of my initial budget. I really loved the car so I decided to spend the extra $40. That's where my great experience ended even though at the moment I didn't realize it. When I came home with the car my husband was away so he didn't see the car or my paperwork for a couple of days. Well when he looked over the paperwork he noticed something that I didn't. I was paying $2700 for extended mileage on my warranty that Eddie Nutall added to my contract paperwork that represented mileage that Eddie said he would add to my warranty. Eddie NEVER mentioned to me that I would be charged for it. Did I initial the paperwork? Yes I did. After spending 5 hours at the dealership I was exhausted. Eddie explained to me all the signatures page by page but he NEVER explained to me that the "extra" miles he was so kindly giving me were actually costing me $2700. That right there was my extra $40 in my payment that Eddie knew I was not happy doing. I know that Eddie took advantage of my fatigue and the fact that I am a woman who probably would not notice the additional charges. Shame on him for doing that to me because not only did he make me feel stupid and taken advantage of but he also lost a customer that will not recommend the dealership to a friend and I will not be a return customer. Like I stated earlier I am an easy repeat customer when I am treated with respect and treated fairly. I recently spoke with another past customer and I told her what happened to me and she said she heard that the dealership has a reputation for doing this so she said she and her husband were ready for it when it was presented to them. I now have a car I love from a dealership that as my children would say is "sketchy". My husband explained to me how dealerships make a decent amount of money on these warranties. Shame on Fred Andersen Toyota and shame on Eddie Nutall for disappointing a new buyer. I am very sad that I will have to spend the next couple years dealing with this dealership until I sell or trade in my car but when I am ready to trade it won't be at this dealership. More

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Excellent dealership, painless experience I needed to replace a car that was lost in the recent flooding in the area so I was extremely stressed. Rodney and Eddie made everything easy for me a I needed to replace a car that was lost in the recent flooding in the area so I was extremely stressed. Rodney and Eddie made everything easy for me and gave me peace of mind. More

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Rodney Lewis was friendly, professional, and accomodating. Our experience with Fred Anderson Toyota was very positive. We purchased a new Toyota Sienna XLE from the dealership. Our salesman, Rodney Lewis, wa Our experience with Fred Anderson Toyota was very positive. We purchased a new Toyota Sienna XLE from the dealership. Our salesman, Rodney Lewis, was friendly, personable, and went the extra mile to help find the right vehicle for us. We kept Rodney and Alesia Durr (Finance) up very late completing the deal (the nighttime janitor left before them.) Even at that hour they were patient and accommodating. Since the sale, Rodney has checked in with us numerous times to provide us with additional information we were seeking and to check in on us to see how we felt about the van. Alesia was very informative about the extended service and warranty options and took the time to explain what each would cover. I would highly recommend Rodney & Alesia and Fred Anderson Toyota of Charleston as a great place to start your next vehicle purchase. More

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Very Experienced Mr. Rodney knows what he's talking about. He was very helpful with helping me to achieve my camry. Whenever I come to Fred Anderson, I know who to go Mr. Rodney knows what he's talking about. He was very helpful with helping me to achieve my camry. Whenever I come to Fred Anderson, I know who to go to. More

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Excellent Customer Service and Professional Rodney Lewis was extremely helpful from the moment we walked into the show room. He helped us get the perfect truck for our family. Thanks to everyo Rodney Lewis was extremely helpful from the moment we walked into the show room. He helped us get the perfect truck for our family. Thanks to everyone we worked with at Fred Anderson Dealership. More

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Great buying experience, very satisfied! Rodney was so helpful throughout the entire process. He went at my pace and was always listening to what I wanted. He worked within my budget, and I d Rodney was so helpful throughout the entire process. He went at my pace and was always listening to what I wanted. He worked within my budget, and I drove off with the exact car I wanted for a very fair price! More

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" My Toyota " My fisrt Toyota purchase was the Best! What a team;Mr. R odney L ewis (salesman), Eddie Nuthall (finanace) and Don Herscher. My experience left a las My fisrt Toyota purchase was the Best! What a team;Mr. R odney L ewis (salesman), Eddie Nuthall (finanace) and Don Herscher. My experience left a lasting impression of courteous and informative professional service. I would recommend Fred Anderson Toyota to all! Thank you for my new investments! More

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Excellent Experience! I was received at the door by smiling faces and was lucky to have had the help of Rodney throughout my day. What a genuinely nice man! Smart, helpful, I was received at the door by smiling faces and was lucky to have had the help of Rodney throughout my day. What a genuinely nice man! Smart, helpful, and super pleasant. I left with a new Prius and could not be more pleased with my experience - one I was initially dreading. I will definitely recommend Fred Anderson Toyota In Charleston and specifically recommend that anyone who visits work with Rodney. More

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