
Robert Zeidenberg
Service Department Manager
Scranton GMC of Vernon
777 Talcottville Rd
Vernon, CT 06066
Dealership Experience
4 yrs, 11 mos
Industry Experience
38 yrs
268 Reviews
Write a Review268 Reviews of Robert Zeidenberg
August 10, 2025
Robert and Melissa were both extremely professional and proficient with handling my truck repair. Unfortunately I cannot say the same for my dealings with.GMC Corperate.. I have an open case on my truck.(# proficient with handling my truck repair. Unfortunately I cannot say the same for my dealings with.GMC Corperate.. I have an open case on my truck.(#70286116) which has dragged on for over a month. Due to the lack of communication with the first Dealership I brought my truck to.for repair.(East Hartford Chevy) and Kirsten, my case manager I ended up losing two weeks of work. I made countless phone calls and sent many emails, which are all documented in my file. Kirsten, my case manager told me she would call me several times with a time parameter that fit her schedule and I agreed to be available. Those particular days I waited for her phone calls., but she did not call. I sent follow up emails asking when she would call again, which were not answered..After two weeks Kirsten, my case manager called me on a Saturday and expressed to me her understanding that she had let me down and was going to create a customer care package for me to make things right. She said she would call me the following Wednesday and update me on what that care package would be and follow up with an email. I waited almost 2 weeks and Kirsten called again.. I was expecting to hear what the customer care package would be as she promised.. to my surprise, she had a totally different story this time. She told me that she was waiting for approval from the dealership on what the customer care package would be.. to my surprise I replied what does the dealership have to do with the customer care package that you promised for me?? The Dealership did not let me down. They were extremely professional… you working for GMC Corperate were the one that let me down with your poor communication .. which you acknowledged, and the records in my file indicate, which cost me two weeks of work. Kirsten agreed, but told me that it was company policy. Again, I was promised by Kirsten a follow up phone call and email which I have not received.. I recently called GMC corporate again and asked to speak to management to oversee my case and review. I was promised that someone would call me and send me an email within 24 hours or one business day.. It has been several days and that has not happened.. I am extremely disappointed in the GMC families handling of this matter. I am not experiencing “Professional Grade” as the GMC commercials imply. I am taking the time to write this review in hopes that someone in GMC Corperate management will take the time to read my review and review my case and put some effort into restoring Hope in my belief in GMC. My email is Lubymatt71@gmail.com My phone# is (860)-209-7413 Thank you Matt Luby. More
August 10, 2025
Excellent staff, mechanics, and facility. I only wish Scranton was closer to us. We purchased our Suburban from Scranton in 1992 after having 5- children, it is still helping the Family. Tha I only wish Scranton was closer to us. We purchased our Suburban from Scranton in 1992 after having 5- children, it is still helping the Family. Thank you More
Other Employees Tagged: Mike Conlon, Billy Delgado, James Krauss
August 02, 2025
Staff was excellent, service was excellent I look forward to doing future business here Thank you forward to doing future business here Thank you More
Other Employees Tagged: Frank Kern, Brenden Fay
July 31, 2025
They always find the time to help with the problem. Always very professional and make the customer feel comfortable about the work being done! The customer Service is great! Never had an issue here. Gr Always very professional and make the customer feel comfortable about the work being done! The customer Service is great! Never had an issue here. Great job and employees!!! More
Other Employees Tagged: Mike Conlon, Frank Kern, Billy Delgado, Brenden Fay, James Krauss
July 29, 2025
Fantastic service and awesome place to buy a car! The team there will always take care of you! The team there will always take care of you! More
Other Employees Tagged: Steve Mazza, Frank Kern, Todd Meriwether, Billy Delgado, Brenden Fay, James Krauss
June 30, 2025
Over 2 weeks to fix the car. When returning loaner car we were threatened with a $500 cleaning fee for having my wifes service dog in the car for 1 day. I could charge you $500 b When returning loaner car we were threatened with a $500 cleaning fee for having my wifes service dog in the car for 1 day. I could charge you $500 but im not going to from the service manager. Then you should have said nothing. We left worrying about the next time the car needs to be serviced . If we need a loaner will we be charged ??? Not happy customers More
June 02, 2025
Good number of people I came in contact were very friendly and was supported of my concerns and issues friendly and was supported of my concerns and issues More
Other Employees Tagged: James Krauss
May 14, 2025
Her sound from the left rear didn’t sound good. I checked it out could find nothing called the dealer. They put it up on a lift after taking it for a ride found a nail that protruding through the l I checked it out could find nothing called the dealer. They put it up on a lift after taking it for a ride found a nail that protruding through the liner above the left your tire. Replaced the liner and sent me on my way. Excellent service. More
May 14, 2025
The entire team is always so friendly and focused on making my service visit a pleasant experience. making my service visit a pleasant experience. More
Other Employees Tagged: Mike Conlon, Frank Kern, Todd Meriwether, Billy Delgado, Brenden Fay, James Krauss



