Frank Kern

If I could give this dealership a negative rating I would. Absolutely horrible service Rob the service manager was completely inappropriate. The same issue not fixed multiple times there honestly, I wo would. Absolutely horrible service Rob the service manager was completely inappropriate. The same issue not fixed multiple times there honestly, I would avoid this dealership at all costs. I launchd a formal complaint against them with GMC. Take your business elsewhere More

by cassie.bednaz Verified Customer Verified Customer

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On point with there pricing estimate. Very friendly and accommodating. Awesome service. Work done in a timely manner Very friendly and accommodating. Awesome service. Work done in a timely manner More

by Montq99 Verified Customer Verified Customer

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Customer for 30 years this dealership has improved considerably particularly on the Cadillac side for new vehicle service considerably particularly on the Cadillac side for new vehicle service More

by rgmichel Verified Customer Verified Customer

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Frank was great to work with, nice job. And everything went as expected. Will return And everything went as expected. Will return More

by DONWHITTLE Verified Customer Verified Customer

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If I could give a negative I would. He was the absolute worst service manager I’ve ever encountered. I strongly urge people not to do business at this establishment. Rob was yelling at He was the absolute worst service manager I’ve ever encountered. I strongly urge people not to do business at this establishment. Rob was yelling at me in front of my four year old. Then told me “I don’t want to fix your car” after canceling numerous appointments and not fixing the same issue four different times. Completely inappropriate and disgusting. Stay away! More

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Extremely slow. Tried to add on some snake oil type decarbonizer. Very expensive for all services provided Tried to add on some snake oil type decarbonizer. Very expensive for all services provided More

by DOLFIN_79 Verified Customer Verified Customer

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Routine 20K service check which included professional service from the time I drove in until departing. Frank as always, kept me informed of my vehicles progress as I waited. All the best - Stay safe. service from the time I drove in until departing. Frank as always, kept me informed of my vehicles progress as I waited. All the best - Stay safe. More

by PETEARSENAULT Verified Customer Verified Customer

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Great service as always. We seem to be there a lot with our car but always treated fairly and with courtesy. We are planning to buy or next car there soon We seem to be there a lot with our car but always treated fairly and with courtesy. We are planning to buy or next car there soon More

by jimbostashman Verified Customer Verified Customer

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I have been working with service advisor Frank for a few times. He is really nice, helpful and professional. times. He is really nice, helpful and professional. More

by JDWINDSORGARAGE Verified Customer Verified Customer

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My experience with this company is very important to me and I had a great day and I had a great day More

by CWESHOL Verified Customer Verified Customer

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