Billy Delgado

I have debated whether or not to write a candid review of my recent service experience and to continue utilizing Scranton for service on my vehicles. I should note at the onset that my displeasure is not di my recent service experience and to continue utilizing Scranton for service on my vehicles. I should note at the onset that my displeasure is not directed at my service technician (Bill) who was cordial, professional and responsive. My issue was the amount I was charged for a very simple accessory (sequential taillight strip) installation. I have witnessed that installation previously at a Chevrolet dealership and know precisely what is involved. To charge almost $300 for that is very excessive. Consider, that Scranton already had my Colorado for a warranty issue (Gas door) and at least one recall issue. Also, I had already paid for the taillight lighting strip some time ago. I understand that “service” is a substantial part of a dealership’s revenue, but to charge that amount, while you already had the vehicle for several hours for the aforementioned (warranty-gas door and recall issues) is simply gouging. More

by jack Verified Customer Verified Customer

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The service at Scranton is good. I just wish it was a little faster or if it’s gonna take more than two hours inform me. I just wish it was a little faster or if it’s gonna take more than two hours inform me. More

by Kgmancini Verified Customer Verified Customer

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Billy provided excellent communication about the needed repairs and expected completion date. The staff are super professional and courteous. repairs and expected completion date. The staff are super professional and courteous. More

by JacquelineConley727 Verified Customer Verified Customer

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Customer for 30 years this dealership has improved considerably particularly on the Cadillac side for new vehicle service considerably particularly on the Cadillac side for new vehicle service More

by rgmichel Verified Customer Verified Customer

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Great service. ..appt: 11am,arrived at 10:30am...got my GMC back around 12:50...oil change...maintenancecheck and car wash. ..appt: 11am,arrived at 10:30am...got my GMC back around 12:50...oil change...maintenancecheck and car wash. More

by wbn57 Verified Customer Verified Customer

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Billy was extremely polite, professional and prompt. Glad we dealt with him and look forward to working with him in the future!!! Glad we dealt with him and look forward to working with him in the future!!! More

by Carol Verified Customer Verified Customer

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never kept their promisses, always get something in writing. sales person was not working there anymore and told me to call certain people with no help. writing. sales person was not working there anymore and told me to call certain people with no help. More

by garnipl2 Verified Customer Verified Customer

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Robert kept me well inform on all repairs to my car as iy took 3 days. I would highly recommend Scranton Cadillac for all repairs. took 3 days. I would highly recommend Scranton Cadillac for all repairs. More

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Great service. Explanation of work was perfect. Communication was awesome. i will continue to use the service department here in Vernon. Billy and the rest of the s Explanation of work was perfect. Communication was awesome. i will continue to use the service department here in Vernon. Billy and the rest of the service department were super helpful and super pleasant to work with. Keep up the great work. Thank you. More

by jeravery Verified Customer Verified Customer

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My experience with this company is very important to me and I had a great day and I had a great day More

by CWESHOL Verified Customer Verified Customer

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