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Rob Simon
Rob Simon at Klaben Ford Lincoln

Rob Simon

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.9
276 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

5 yrs, 10 mos

4.9

276 Reviews

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276 Reviews of Rob Simon

September 17, 2025

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Employee Rating

The service assistant Rob was cordial, very prompt and made my experience at the service office very comfortable. His explanation of service that was done was very clear and to the point. More

by mike.bedilion
Service Price Transparency
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Recommend Dealer
Yes
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September 11, 2025

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Fairly easy to get an appointment. Got me in and out within the time I had available for the appointment, which was very important that day. More

by Steven Parsons
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Recommend Dealer
Yes

Other Employees Tagged: Joe French

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September 10, 2025

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The service department is friendly and professional and always provide positive care for my vehicle. More

by kerr23bear
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Recommend Dealer
Yes
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September 01, 2025

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Robert was very professional and honest. My husband and I are very pleased with the service More

by gregorywilson56
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Recommend Dealer
Yes
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August 28, 2025

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I have been going to Klaben for years for vehicle service. Staff is very kind and helpful. More

by crober62
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Recommend Dealer
Yes
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August 25, 2025

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Just revising my review after speaking with Aaron, but everything was great! I am happy to report I have no negative feedback to provide. More

by dshlager
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Recommend Dealer
Yes
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August 22, 2025

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Very helpful and efficient considering I did not have an appointment when I showed up! More

by dshlager
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Recommend Dealer
Yes
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Aug 25, 2025

Klaben Ford Lincoln responded

Hi Deborah! Thank you so much for taking the time to post a review and share your honest feedback. We ask for this through many different venues as we are looking for the honest feedback that tells us what we are doing well and areas needing attention or improvement. We then take that feedback and use it internally for coaching and counseling with our team. This is geared towards making us better at achieving our goal of meeting and exceeding the expectations of our clients. Thank you for taking some time out of your day to chat with me! I appreciate all your kind words. If we can help with anything else, don’t hesitate to reach out! Thanks! Aaron Heinlein 330.352.1925 aheinlein@klaben.com

August 21, 2025

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The car was repaired when promised and on time , which with some dealers this never happens More

by dperry285
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Recommend Dealer
Yes
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August 18, 2025

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This is a dealership that really does care about keeping their customers happy. By doing that they will have repeat customers. More

by jonbruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Alcorn, Jennifer Bowen, Christopher Volk, Wayne Smith, Angela Mazzagatti

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August 08, 2025

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Bo was the best salesman we ever dealt with he explained everything and went out of his way to make us feel comfortable More

by ikeydavid97
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Recommend Dealer
Yes

Other Employees Tagged: Bo Stewart

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