Rob Ploof
Rob Ploof at Heritage Toyota
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Rob Ploof | Page 4

F&I Manager

Heritage Toyota

1620 Shelburne Rd
S. Burlington, VT 05403

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5.0
228 Reviews

I have been in the business for 8 years, all with Heritage Toyota. Every year I have had the privilege of being recognized by Toyotas National Sales Society for Superior Sales performance. I firmly believe the customer should have a seamless, transparent shopping experience with no pressure. My customers always have full control of the process from start to finish. Away from the dealership I'm a father of 3 girls and a Certified Foster Parent. We have been very fortunate to adopt 2 of our 3 girls through the program. My passions consist of cheering my older girls on from the sidelines of soccer fields or the gymnastics arena. When the time permits (and with my wife's permission), you can find me on the golf course or on the mountain as well.

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5.0

228 Reviews

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228 Reviews of Rob Ploof

December 29, 2023

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Employee Rating

Recently submitted a scathing review regarding the dealership . Thinking about it that was unfair as dealership acknowledged issue existed nd made sincere effort to atone for. In retrospect,initial re More

by silverbdbME
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Seth Giffin

Jan 02, 2024

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are so glad to hear that overall, you enjoyed working with our team, and that they were able to help make shopping for your new Toyota an enjoyable experience. We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

December 23, 2023

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I would highly recommend Joe to others. He did a great job with finding the right tacoma for myself and my wife. More

by Phdenavit
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Joe Mount

Jan 02, 2024

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Joe to shop for your new Tacoma, and that he was able to help find the perfect fit for your family's needs! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

December 18, 2023

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The entire teams was friendly and respectful of my needs. No rushing nor pressure which was comforting. Great dealership and staff. More

by jjsoriano8661
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Safford

Dec 19, 2023

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Adam and our team, and that they were able to help find the perfect new Toyota to fit your needs! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

December 18, 2023

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Frankie Candido was flexible to handing my situation as an of state buyer. He went out of his way to help me with the sale. Heritage Toyota was great to deal being upfront with costs and an honest plac More

by Alan Walter
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Frankie Candido

Dec 19, 2023

Heritage Toyota responded

Alan, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Frankie and Rob, and that they and our team were able to help make your experience a smooth one, and your long trip for your new Toyota worth it! While we understand that we won't see you for your vehicle's regular maintenance, please feel free to let us know if you have any questions as you continued to get acquainted with it, Safe travels and enjoy your new Toyota!

December 17, 2023

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Frankie was amazing to work with! ! Going to Heritage Toyota for the first time to buy a new car and It was THE BEST experience I've ever had at a dealership. Frankie was very easy to More

by mgray623
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Recommend Dealer
Yes

Other Employees Tagged: Frankie Candido

Dec 18, 2023

Heritage Toyota responded

Thank you for taking the time to share your feedback, and welcome to the H-Team! We are so glad to hear that you enjoyed working with Frankie to shop for your new Toyota, and that everything went smoothly. We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

December 15, 2023

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Did great. Delivered on everything he promised. Would definitely recommend working with him. Could not be happier. I would buy my next vehicle from him More

by peterlreynolds13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Seth Giffin

Dec 18, 2023

Heritage Toyota responded

Peter, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Seth and our team to shop for your new Toyota, and that everything went smoothly throughout the process! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

December 07, 2023

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Jason just sold us our second Rav 4 (yes he sold us the first one too). It was a very long wait for the vehicle to arrive. We put a deposit down in early Jan of 2022; almost 2 years. Jason fielded our pho More

by sheri
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jason Dillon

Dec 07, 2023

Heritage Toyota responded

Sheri, Thank you for taking the time to share your feedback, and congratulations on RAV4 #2! We appreciate your patience while your new Toyota was in production, and are pleased to hear that you enjoyed working with Jason throughout the process. We look forward to seeing you in the service department when it's time for your next scheduled maintenance visit, Until then, safe travels!

December 06, 2023

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This dealership is great, there’s coffee and a pleasant atmosphere. Would certainly return next time I need a car. More

by Blakegetchell2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arthur Bergeron

Dec 07, 2023

Heritage Toyota responded

Blake, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with our team to shop for your new Nissan, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

December 02, 2023

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Joe Mount was amazing to work with. I felt Joe had actually listened to my priorities in a vehicle and did not go outside my wants. He even took it an extra step to explain his mentalit More

by Erickc1351
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 04, 2023

Heritage Toyota responded

Erick, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Joe and our team, and that they were able to help find the perfect new Toyota to fit all of your needs! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

December 01, 2023

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Frankie is great, thorough, helpful and he made the truck leasing experience a pure joy! Very happy with Frankie and the entire dealership! Best experience that I have every had buying or leasing a vehicle. More

by peterg
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Blood, Frankie Candido

Dec 04, 2023

Heritage Toyota responded

Peter, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Frankie and our team to shop for your new Toyota, and that everything went smoothly for you throughout the process! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

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