Rob Chandler

Bob, the service manager is phenomenal! He’s always very upbeat and very fair with his prici. I had a very bad experience at McGovern Ford of Saugus with a an extended warranty, and he turn He’s always very upbeat and very fair with his prici. I had a very bad experience at McGovern Ford of Saugus with a an extended warranty, and he turned the whole experience around to make it as least stressful as possible for us. He always answers the phone very friendly and is so helpful! He helped make a terrible experience at another dealership an extraordinary experience at his dealership. This is the only place we will take our Ford now! Also, we live very far from the dealership, but are going the extra drive for great quality service! Bob really goes the extra mile that I’ve never seen anyone at a dealership before. I highly recommend! More

by Rachel Verified Customer Verified Customer

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It’s very friendly and efficient dealer. Will go again! Coffee machine was broken 😡. The coffee pods were empty. Will go again! Coffee machine was broken 😡. The coffee pods were empty. More

by dingln10 Verified Customer Verified Customer

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My vehicle was at the dealership for 9 days and came back with body damage along passenger side doors and rear panel. Service rep says there is a sign stating the dealership isn’t responsible for damages. with body damage along passenger side doors and rear panel. Service rep says there is a sign stating the dealership isn’t responsible for damages. More

by WAGNER_ROSAJR Verified Customer Verified Customer

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Had transmission issue. Dropped sunday they troubleshoot gave options mine was to rebuild it was done by Thursday and a little below estimate and now better than brand new! Dropped sunday they troubleshoot gave options mine was to rebuild it was done by Thursday and a little below estimate and now better than brand new! More

by dmaroney Verified Customer Verified Customer

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Loved that they were very understanding and helpful to my situation. Were able to get me out of the shop within decent time. situation. Were able to get me out of the shop within decent time. More

by MAGGZ00 Verified Customer Verified Customer

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This is the third vehicle that I purchased from Colonial Ford, and the third time working with Silvio, as well. The sales process was smooth and the pricing was fair. Keith helped with the delivery and wa Ford, and the third time working with Silvio, as well. The sales process was smooth and the pricing was fair. Keith helped with the delivery and was very helpful. I am a long time Colonial customer having used the Service Dept run by Bob Chandler for years. I highly recommend. More

by mlc3264 Verified Customer Verified Customer

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The service writers are doing their best BUT, after one week (I know two major holidays) car is not fixed. I am very concerned about the cost of this repair that they are unable to find. It was "fixed" a week (I know two major holidays) car is not fixed. I am very concerned about the cost of this repair that they are unable to find. It was "fixed" already for $400 - only to break down again immediately. Communication could be better. More

by lakendall1 Verified Customer Verified Customer

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Great experience, and communication. Job was completed on time and on budget. Phil was absolutely wonderful, really knows his stuff, and extremely helpful Job was completed on time and on budget. Phil was absolutely wonderful, really knows his stuff, and extremely helpful More

by smolak285 Verified Customer Verified Customer

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Great crew to work with. I’m always treated fairly. I have been coming back to this dealership for more than twenty years. I’m always treated fairly. I have been coming back to this dealership for more than twenty years. More

by LEE.HOLOVNIA Verified Customer Verified Customer

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Great experience! Phil communicated on the status of the repairs and when the car would be ready for pick up. Getting updates from him was fantastic! Phil communicated on the status of the repairs and when the car would be ready for pick up. Getting updates from him was fantastic! More

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