Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Richard Lollar
Refer Me
21 Reviews
21 Reviews
Write a Review
21 Reviews of Richard Lollar
May 12, 2024
Hi what to say about my experience at Monterey bmw wasn’t a very good one, I purchased a used Jetta in sales they were going to fix some minor scratches when I received the car back from the dealership the b a very good one, I purchased a used Jetta in sales they were going to fix some minor scratches when I received the car back from the dealership the body was worse than before I brought it back a second time even worse now looks like they used a buffer on it now even chrome molding around window is scraped up from them.brakes on car sound very bad 2 times bringing back to the shop they decide to resurface the rotors and did not change the pads now they are very noisy again it appears that they are very happy when you purchase a car from them then the relationship is over. This entire experience has been an awful one . I would like to add that the finance department was very rude. I previously had a review on here removed it because Rick wanted a chance at taking care of this sorry but none of the problems are fixed,they are worse noisy brakes just like before paint is worse than before looks like detail department got out of hand with buffing now car has swirls worse than ever. More
by Jodell
Verified CustomerOther Employees Tagged: AMIR MOHSIN
Helpful 
February 08, 2024
Awesome customer service - especially Service Advisors. BMW of Monterey has an excellent team that keeps me coming back. I plan to purchase another BMW from them soon. BMW of Monterey has an excellent team that keeps me coming back. I plan to purchase another BMW from them soon. More
by TAMMIBJAKE
Other Employees Tagged: Mike Kyle, Bryan Williams
February 08, 2024
Very professional, efficient and friendly staff. The Service Manager took the time to make sure that the problem is identified and fixed. Best service! The Service Manager took the time to make sure that the problem is identified and fixed. Best service! More
by guita.monterey
Other Employees Tagged: Mike Kyle, Edgar Garcia
February 04, 2024
awesome place, very professional, kind people knowledgeable staff friendly take care of clients, thank you knowledgeable staff friendly take care of clients, thank you More
by kingraja69
Other Employees Tagged: Mike Kyle, Edgar Garcia
January 17, 2024
Excellent customer service from sales to the service department. I wouldn't bring my car anywhere else. department. I wouldn't bring my car anywhere else. More
by ANORTON0
Other Employees Tagged: Mike Kyle, Edgar Garcia
January 15, 2024
Thanks for reminding me to write a review. The staff is great and all services performed well for a dealer’s higher price. Some amenities are reduced but I still come here for service and we p The staff is great and all services performed well for a dealer’s higher price. Some amenities are reduced but I still come here for service and we purchased a newer BMW there also. I like and trust the service provided by the dealership. More
by Uguanadon
Other Employees Tagged: Nathan Reed , Chris Almeida - 5 Stars, isn’t Bob Thomas gone, as in dead a long time?
January 14, 2024
Mike Kyle in device is the best! ! Kudos to the service team. Erdal in sales is always friendly and remembers me. Can’t say that for other sales staff. Mike in finance is aw ! Kudos to the service team. Erdal in sales is always friendly and remembers me. Can’t say that for other sales staff. Mike in finance is awesome. More
by michael2834
Other Employees Tagged: Michael "Misha" Godick, Mike Kyle, Michael Crnkovich, Edgar Garcia
January 14, 2024
Service is great and the service center is there to make you happy. Very efficient you happy. Very efficient More
by TOML.CHAPMAN
Other Employees Tagged: Mike Kyle, Edgar Garcia
December 28, 2023
Always a pleasure taking my vehicle to BMW OF MONTEREY excellent customer service , Service Department always delivers excellent results excellent customer service , Service Department always delivers excellent results More
by LUNA7619ARACELI
Other Employees Tagged: Mike Kyle, Joann Wilson
Dealership Inventory (177 Vehicles)
