Rich McAllister

Last week, on March 21st, I purchased my dream car, a 2021 Toyota certified TRD Pro 4Runner in Lunar Rock. Unfortunately, some poor decisions/business practices made by the dealership who sold this vehi 2021 Toyota certified TRD Pro 4Runner in Lunar Rock. Unfortunately, some poor decisions/business practices made by the dealership who sold this vehicle to me, Hartford Toyota located in Hartford Connecticut, has led me here to leave this review. I should note, this is not the fault of the sales associate who helped me through my purchase. Jenn was lovely and a pleasure to deal with. I should start by briefly introducing myself. I'm 27 years old, own and operate my own small business in rural Vermont, and saved up for a long, long time to afford a TRD Pro 4runner. When I purchased my vehicle from Hartford Toyota, I did so with the intent to use the TRD Pro 4runner as it's intended, off road, on forest service roads in the backcountry. Since I live in rural Vermont, and since used/certified TRD xxxxxxin Lunar Rock tend to sell extremely quickly, I had to purchase my vehicle site unseen, depending only on the dealership's photos of said truck (which I have attached). I trusted the safety of this sale because the vehicle was a Toyota certified pre-owned, which is the gold standard for used cars. Unfortunately, after selling the vehicle to me, and taking my hard earned money, Hartford Toyota decided to replace the 4Runner's OEM tires with the cheapest tires possible, ones not even rated/suitable for off-roading. I personally view this decision as a slimey bait and switch move. Since I had traveled from out of state to pick up my truck, I was exhausted on the date of the sale, and, unfortunately, did not notice this swap until I was driving home to Vermont. What I'm particularly upset about is the fact that I paid top dollar for a TRD Pro 4runner with offroading capabilities, and what I received was not so. I did not receive the 4runner I was sold in the pictures/video of the truck that I had paid for. I would not be able to drive on even the tamest mountain pass with the tires they have sold me on this vehicle, even though they had pictures of OEM all terrain tires in their listing, and in their sales videos they had sent me to encourage me to place a deposit down on the truck. Upon requesting information as to why my truck's tires were swapped out after purchasing the vehicle, I was stonewalled by the dealership. After speaking with a lower level sales manager, I was told someone higher up would reach back to me; they never did. The only fact the dealership is willing to acknowledge is that the tires were swapped out in order to meet Toyota's tread life standard for certified pre owned vehicles. They view this matter as “open and shut”. I'm not made of money, and I certainly didn't budget out an additional $1,000 to make my newly purchased certified pre owned TRD Pro 4runner off-road capable. Certainly, this is not the service I should expect from a typical Toyota Dealership. More

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Nice customer service, highly recommended for everyone who needs a car. They have good on every car they have who needs a car. They have good on every car they have More

by emmanuelowusubaah Verified Customer Verified Customer

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Very pleasant people at the Hartford Toyota and Brandon was a great help as well! was a great help as well! More

by Ambrosia B. Ortiz Verified Customer Verified Customer

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The very best service experience. Janice Acosta was wonderful, she really cares. Thank you so much, highly recommend! Janice Acosta was wonderful, she really cares. Thank you so much, highly recommend! More

by TitiJany Verified Customer Verified Customer

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Janice provided exceptional service and attentive approach, and the technicians demonstrated utmost professionalism in their work. I highly recommend their services as the best in the state. approach, and the technicians demonstrated utmost professionalism in their work. I highly recommend their services as the best in the state. More

by diegonaranjo708 Verified Customer Verified Customer

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Service representative was excellent. Best experience ever. I highly recommend these guys for all your service/sales needs. Best experience ever. I highly recommend these guys for all your service/sales needs. More

by TitiJany Verified Customer Verified Customer

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My vehicle was repaired at the repair shop. The communications from Hugo were through and informative. Repairs were completed expeditiously. Completely satisfied with work that was completed The communications from Hugo were through and informative. Repairs were completed expeditiously. Completely satisfied with work that was completed. Thank you Hartford Toyota! More

by wwamb Verified Customer Verified Customer

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Staff was very attentive. Explained all the details of my purchase carefully. Rene was thorough in his review and inspection of the vehicle with me as well. Would recommend Explained all the details of my purchase carefully. Rene was thorough in his review and inspection of the vehicle with me as well. Would recommend this dealership to friends & family. More

by wwamb Verified Customer Verified Customer

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Rick McCallister & Omar Rivera are the easiest people in the world to work with during the lease of my new vehicle. I would highly recommend them to anyone! the world to work with during the lease of my new vehicle. I would highly recommend them to anyone! More

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This is my 3rd vehicle I've purchased at Hartford Toyota. I continue to purchase my vehicle's here is due to the superb service I get starting with the sales department, ending with the outstanding service i I continue to purchase my vehicle's here is due to the superb service I get starting with the sales department, ending with the outstanding service in the service department. Always going above and beyond to please the customer. I would feel very confident to recommend Hartford Toyota to all my friends and family. More

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