Rich Hammond | Page 58

Easiest car sale experience ever I visited Autofair Honda, Ira Toyota, and Werner Mazda. I have been an Autofair customer since 1990 and was looking for an AWD vehicle. I did my resea I visited Autofair Honda, Ira Toyota, and Werner Mazda. I have been an Autofair customer since 1990 and was looking for an AWD vehicle. I did my research on Edmunds and set out to test drive the different cars. I told all of the sales people the same thing; test drive, give me your lowest price and I want what ''Edmunds said I would get for my trade in. Don't want to give my phone number I want to be emailed.. Without getting into to many details, Ira treated name so badly I didn't even consider Toyota or at least not their dealership. Autofair was a close second with not caring I was a long time customer and said they could not talk lease terms until I was ready to sit down and never emailed me after my visit Then came Werner, I walked in late, gave them my terms, told them I didn't; have a lot of time and didn't want to waste theirs. Test drove a CX5, John, Richard and I talked, he promised me my trade in price and would email the details of the different leases that I asked him for. Since I waited a couple of days to decide my car was gone, but Rich and John said no worries we will get another, which they did. Every email, I sent was answered promptly, and the deal was sealed, I showed up at the dealership, and things went very smoothly and I know have my CX5. Rich and John were honest and in my 40 years of buying cars this was the best experience. Even Ted in the finance was great. I was not understanding all of the numbers he was telling me about, he was very patient with me. Once again this has not been my experience with Finance people at other dealerships. If their service department is the same I will be a Werner customer for life. More

Helpful 0

Report | Print

Old Fashioned Service Couldn't be happier with my new Car and the education the salesman Mike Heintz gave me on how best I could own the car, Couldn't be happier with my new Car and the education the salesman Mike Heintz gave me on how best I could own the car, More

Helpful 0

Report | Print

Easy to work with, fair prices I had a great experience with Werner Mazda. My salesperson was Aaron and he was a pleasure to work with. I wound up with a lease for a new Mazda CX-5 I had a great experience with Werner Mazda. My salesperson was Aaron and he was a pleasure to work with. I wound up with a lease for a new Mazda CX-5 and traded in my old vehicle, which they paid off and used the rest to go towards my down payment. I felt that they were fair and honest with both the new car and the value of my trade in. I was able to get to the price point that I wanted, and I did not find that they were difficult, rude, or pushy like many people experience at other dealers. This was my first time at a Mazda dealership and I would recommend them to friends and family. Rich, the manager, was also a fair and pleasant person to work with. The entire process end to end was pleasant, easy, and even enjoyable. More

Helpful 2

Report | Print

These guys do it right! After 12 years of driving the same car, my wife decided it was finally time for something new. After reading a bunch of reviews and "best of" lists we After 12 years of driving the same car, my wife decided it was finally time for something new. After reading a bunch of reviews and "best of" lists we decided on a Mazda CX-5. We went to two Mazda dealers, we walked out of the first before our test drive because of how we were treated and drove straight to Werner Mazda in Manchester, NH. They were professional, knowledgable respectful and without putting any pressure on us or making us feel uncomfortable, sold us a vehicle that my wife is in love with. Special thank you to Cam and Rich for making two frustrated shoppers into two very happy customers! More

Helpful 0

Report | Print

Awesome group of professionals. Let me start off by saying each individual I spoke with were expert in gaining rapport. 10/10, would definitely recommend. My husband must have ca Let me start off by saying each individual I spoke with were expert in gaining rapport. 10/10, would definitely recommend. My husband must have came in to speak with Nick 4 times, asking for pricing on the same Mazda each time. Nick is such a stand-up guy. Each time he would accommodate by providing a print out of pricing to include various figures depending on how much my husband said he would put down. Nick never pushed my husband or tried to pass him over to a salesman. Instead he had an attitude like, "Here comes that persistent guy asking for the same pricing on the same car again. Here you go man, see you next week." Nick is the anti-pusher. Nick is the man. Then there is Rich. He is the other big shot at the big table who gives the salesmen pricing breakdowns when they're trying to close a deal. Except Rich is one of the most warm and welcoming general managers you could come across. He has an approachable, welcoming demeanor - not easy to pull off at a car dealership. When my husband continued to negotiate back and forth with our salesman, Rich came straight over and spoke directly with us. That was a first for me, as the other managers at the 3 other dealerships we went to only came to meet us when we said we wanted to think about it. (Typical micromanagers by the way, can't trust that their salesmen covered all corners and can't handle that a customer wants to sleep on it.) Once we shook on a deal, we met with Jay in finance. This guy knows his stuff - you can tell he's done this before. His organization in presenting what is a daunting amount of paperwork is flawless. Finally, I want to recognize Joe, our salesman. He is the King of product knowledge. Also extremely patient, as you need to be to deal with my husband. He didn't hover over us while we checked out the car and he was not afraid to leave us alone to talk (actually he suggested it). You know, when you make a big purchase, you are not only buying the vehicle, but you are buying in to the person selling you the vehicle. Joe made that easy. More

Helpful 0

Report | Print

Internet Purchase Mike Heintz and Richard were great to work with and were very fair in working with me to beat the other offers that I had. When I got there Richard p Mike Heintz and Richard were great to work with and were very fair in working with me to beat the other offers that I had. When I got there Richard prioritized making sure that I saw my car before I sat down to do any paperwork. Mike was great in giving me a run down on the key features of my new vehicle. I wish I lived closer to the dealer so that I could get my service performed there. Thanks guys! More

Helpful 0

Report | Print

2nd Mazda 3 3 years ago I purchased my first Mazda 3 i GT Hatch from Werner Mazda and loved the car. 2 weeks ago my car was destroyed in an accident and I was fo 3 years ago I purchased my first Mazda 3 i GT Hatch from Werner Mazda and loved the car. 2 weeks ago my car was destroyed in an accident and I was forced to buy new. I contacted Werner Mazda and spent a day going back and forth with Aaron about a price on a new car and what was included. After talking to other Mazda dealers in the areas, Werner Mazda got my business again due to the fact that they did not pressure me, listened to what I wanted in my car, and were able to communicate with me via email, text, and phone calls throughout the day. When I arrived at Werner to get my car I was greeted by Aaron and Rich and was able to get all the paperwork dealt with quickly and on my way home. I am very happy with my 2016 Mazda 3 i GT Hatch purchase and would not hesitate to go to them again in the future! More

Helpful 3

Report | Print

A great experience Had a great experience buying here. Was looking for a very specific used Mazda6 and they had the only one around. David Lee was extremely helpful, too Had a great experience buying here. Was looking for a very specific used Mazda6 and they had the only one around. David Lee was extremely helpful, took a video and sent it me on YouTube since I was traveling a distance, and took more than enough time with me to go over my options. Negotiation was typical and pretty easy without a lot of back and forth since the sales manager was right there and not in a back room somewhere. I've had a few questions post-sale and David has continued to be very responsive, which is most appreciated. I would buy here again. More

Helpful 1

Report | Print

Best car buying experience ever! After hours of research and communicating with 4 different Mazda dealers, we bought our CX-8 from Werner Mazda in Manchester, NH. Tom, our salesperso After hours of research and communicating with 4 different Mazda dealers, we bought our CX-8 from Werner Mazda in Manchester, NH. Tom, our salesperson, and Rich, the sales manager, were incredibly pleasant to work with. The price, by far, was better than all previous offers. They were honest and attentive, and never pushy. My husband and I were in and out in just over an hour. After a couple of very depressing car buying experiences (right down the road, in fact), it was nice to leave a dealership, and be able to say, "That was the best car buying experience ever!" More

Helpful 1

Report | Print

Great service to go with great vehicle They got me into the car I wanted and with the price I needed. I look forward to working with their service department in the future. Cameron may be n They got me into the car I wanted and with the price I needed. I look forward to working with their service department in the future. Cameron may be new, however he is likeable and wants to see the customer is happy and always right. More

Helpful 1

Report | Print