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Rhoel Gray
230 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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230 Reviews of Rhoel Gray
May 15, 2023
I work with Rhoel Gray and James Virchow in the Service Department, as well as Ken Bednar and Devin Riley in the Sales Department and have only praises for all of them. They are courteous, thoughtful, very Department, as well as Ken Bednar and Devin Riley in the Sales Department and have only praises for all of them. They are courteous, thoughtful, very professional and details oriented. Everything is covered, thought of, anticipated, no problem: always a smooth ride!!! More
by gbf
Other Employees Tagged: Ken Bednar, Devin Riley
May 13, 2023
I am very glad to say that I am their client for many years. Great service! years. Great service! More
by Jane D
Other Employees Tagged: Chuck Griffith, Jeremy Bongle , George Donovan, Christian Hoza, Moises Marante
April 24, 2023
I have been coming to Germain BMW for 15 years of service and have always been satisfied. Rhoel Gray has been my Service Advisor most of that time. He is excellent. Always responsive and communicat service and have always been satisfied. Rhoel Gray has been my Service Advisor most of that time. He is excellent. Always responsive and communicates extremely well. Just a great guy. More
by Dkapsha1021
April 08, 2023
My Service Advisor, Rhoel Gray was great to work with; always thorough and efficient. We discussed what service was needed and he kept me up to date as to current status, time needed and cost. Service Dep always thorough and efficient. We discussed what service was needed and he kept me up to date as to current status, time needed and cost. Service Department did a great job and returned the car clean inside (a big pet peeve of mine). The Detail Staff did a nice job cleaning the car; which is always appreciated. I drive a considerable distance to have my car serviced and know that I have other options , but I have been very happy with the service that I have received and plan to continue to have my BMW serviced at Germain Naples. More
by ladrummond
April 06, 2023
Always a greeting with a “happy to help” smile…knowing Rhoel is there at Germain BMW gives me the confidence that things will be done right without any concern on my end. When the work is completed, Rhoel Rhoel is there at Germain BMW gives me the confidence that things will be done right without any concern on my end. When the work is completed, Rhoel steps back up to reassure me that he’ll be there the next time, when I may need quality assistance. That all said, Rhoel on several occasions has gone further than his service advisor requirements. Rhoel knows my world is a bit complicated, so he steps up helping me or connecting me to other Germain professionals, for other needs relating to my BMW and Germain needs. Rhoel’s connection leaves me happy to be doing all my business with Germain BMW. His presence is part of the reason I continue to purchase from Germain. More
by eieiodude
Other Employees Tagged: John Casco, Cory
