Rhett Sheeder | Page 67

I have been a customer of lithia ford since 2005, I purchased a new F150 which I have fallen in love with. Not only was the entire buying experience great but so has my aftercare for the vehicle. I ha purchased a new F150 which I have fallen in love with. Not only was the entire buying experience great but so has my aftercare for the vehicle. I have never had a customer service experience like I have encountered over the past 5 years with any dealership let alone a service rep. Rhett has been incredible from scheduling routine maintenance to diagnosing and helping solve any issue that has come up. He has always gone ABOVE and BEYOND my expectations. My wife who has a land rover who has gone to lyle pearson for all of her service related issues has never experienced what I have. I am actually thrilled to get my oil changed and to stop in and see Rhett. He has made my entire experience with the dealership nothing but positive. It's to bad other places don't see the value in each individual customer as they do at Lithia. More

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I have brought in my car multiple times to Rhett and he has shown friendliness, knowledge and expertise. I have needed to order a couple of parts and they have always arrived in time. If I have any questi has shown friendliness, knowledge and expertise. I have needed to order a couple of parts and they have always arrived in time. If I have any questions regarding my service, Rhett has always been more than happy to let us speak with the tech. More

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I have taken my car in to have it looked at multiple times for service and have always been pleased with the customer service that Rhett has provided. Even though vehicle problems are never something I times for service and have always been pleased with the customer service that Rhett has provided. Even though vehicle problems are never something I look forward to I know I can count on Litha Ford and Rhett to get the job done. I trust Rhett and I never question his integrity or the integrity of the dealership. Thank you! More

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My Husband and I have worked with Rhett for about 4 years now and have never been let down. He has always been very efficient and friendly! He is always great about helping us & taking on issues that need now and have never been let down. He has always been very efficient and friendly! He is always great about helping us & taking on issues that need to be dealt with right away, and always has answers to our questions about what has been done or what is needed next; or even what we are looking at in 6 months so we can work it into our budget. My husband deployed to Iraq for a year and Rhett went above and beyond to help with our Cars. Whether is was a problem with one of the vehicles or some extra work that was done on my husbands car as a suprise. Rhett was able to give his input on the suprise for my husband & thanks to his knowledge and familiarity with the way my husband likes his car, everything worked out great! As long as we live in this area we will always bring our business here. This Dealership & Staff are wonderful to work with! More

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I purchased a 2011 Mustang GT and have made modifications to this vehicle since the purchase. With Rhett Sheeters assistance these changes have greatly increased my impression of the car but additionally the to this vehicle since the purchase. With Rhett Sheeters assistance these changes have greatly increased my impression of the car but additionally the capability of your service department. I am always treated very well on my visits and feel confident that if any service needs are required I can rely on this dealer and their service department. Thanks More

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We have taken our vehicle into be serviced several times now and every time Rhett has been very professional and helpful. He goes over everything the technicians reported in detail and explains what needs t now and every time Rhett has been very professional and helpful. He goes over everything the technicians reported in detail and explains what needs to be done now and what can wait. He always keeps us informed about the wait times and keeps us updated on the progress. Even though we don't own a Ford vehicle we will continue to bring our vehicles to Rhett and Lithia Ford for service. It is always a pleasure when taking in our vehicle and we would highly recommed Rhett and the service he provides. More

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I took my car in regarding some issues that it was having. The first person to greet me as I entered the door was Rhett. Right away he started asking questions about my car issues trying to get to the having. The first person to greet me as I entered the door was Rhett. Right away he started asking questions about my car issues trying to get to the root of the problem. I was very frustrated at this point because i had been to several other dealerships and they had not offered any assistance or had simply been to "busy" to help me. He was very knowledgeable and was able to figure out my car problem. My car was fixed in a matter of days and you now have a new and loyal customer to Lithia Ford. More

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My focus left me stranded in Boise on my way home to Phoenix. I didn't know a lot of people but a FB friend recommended Lithia Ford. I was being a big baby and whimpering about not knowing what to do ab Phoenix. I didn't know a lot of people but a FB friend recommended Lithia Ford. I was being a big baby and whimpering about not knowing what to do about my car. Rhett assured me it was okay and that he would take care of me. He told me outright how long it was going to take to look at and even after I left to wait somewhere else he kept me updated and never in the dark. I always leave car dealerships feeling like I got taken advantage of because of my lack of car knowledge...but not when I left Rhett. He explains things so well and kindly. I made it home safely and my cars still alive. I will probably never be cruising the Boise streets again...but if I was I would be fixing my crappy car with Rhett. I recommend this place and their wonderful staff member even more so because with out good employees, that care about people and are passionate about their job, it wouldn't be the same place. More

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I will Start off by saying I walk into Litha Ford on some very unfortunate circumstances. My car was not running right and I had no idea on what to do. I was pleasantly greeted by MR. Rhett Sheeder. I had ex very unfortunate circumstances. My car was not running right and I had no idea on what to do. I was pleasantly greeted by MR. Rhett Sheeder. I had explained to him the issues I was having. He instantly had a couple of suggestions on what it could be. Out of the kindness of his heart he asked for my keys and went out to the 16 degrees weather and looked at the car. After further inspection he advised me that he will need my car a car for most the day. Mr. Sheeder called me within a half hour with a very reasonable estimate. Upon picking up my car Mr. Sheeder and his technicians had my car running as good as the day I bought it. I HIGHLY RECOMMEND THIS VERY PROFESSIONAL ESTABLISHMENT. Pleasant face and Excellent service. More

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Rhett Sheeder is always very helpful with any service issues I have. I can always expect a friendly smile, straight answer, and follow up after the appointment. I have given a Great rating, across the issues I have. I can always expect a friendly smile, straight answer, and follow up after the appointment. I have given a Great rating, across the board, for Lithia Ford as it is the exceptional service team that truly makes this dealership outstanding. More

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