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Retanza Grier

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Retanza Grier | Page 4

Service Advisor

Jim Ellis Chevrolet

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.7

138 Reviews

Overview Reviews (138) Inventory (395)

4.7

138 Reviews

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138 Reviews of Retanza Grier

December 16, 2023

Dealership Rating

Employee Rating

Was told 2 parts would be retrofitted, but only 1 was Misled on the phone Misled on the phone More

by AJ.CATTERSON

Verified Customer

Recommend Dealer

Other Employees Tagged: Retanza Grier

Helpful 0

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Dec 20, 2023 -

Jim Ellis Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here, therefore, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your convenience if you are willing to discuss your experience further. Thank you for your time, and hopefully, we can get to the bottom of this.

December 15, 2023

Dealership Rating

Employee Rating

Their service department is frustrating to deal with and the cost just to diagnose problems is outrageous. We told them that the heated seat was broken. And they charge us $240 to diagnose it. And then said the cost just to diagnose problems is outrageous. We told them that the heated seat was broken. And they charge us $240 to diagnose it. And then said it would be $1500 to fix it. Had we known the upfront cost to fix it we would not have had them diagnose it. More

by JASON.TROST

Verified Customer

Recommend Dealer

Other Employees Tagged: Retanza Grier

Helpful 0

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Dec 18, 2023 -

Jim Ellis Chevrolet responded

We're sorry to hear about your experience, Jason, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com. Thank you for your time!

Dec 22, 2023 -

JASON.TROST responded

Ralph, We have been customers for 10 years. Clearly the right thing to do for a long time customer would be to refund the outrageous diagnostic fee and next time be a lot more upfront about this. I tried to get this done in the dealership when we picked the car up but they would not do it. I would still welcome that outcome now.

December 15, 2023

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Employee Rating

They did a very good job of keeping me up to date with the repairs and I received it back in the expected time. the repairs and I received it back in the expected time. More

by raym2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez, David Theriault, Loan Pham

Helpful 0

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Dec 15, 2023 -

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

December 15, 2023

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Employee Rating

Efficient and speedy in & out. Very satisfied. She was an excellent communicator. Answered every question I posed. Very satisfied. She was an excellent communicator. Answered every question I posed. More

by Craig.Rusert

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Retanza Grier

Helpful 0

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Dec 17, 2023 -

Jim Ellis Chevrolet responded

Craig, thank you so much for your positive comments about Jim Ellis Chevrolet! We look forward to your next visit! Take care!

December 12, 2023

Dealership Rating

Employee Rating

Fair prices, excellent customer service, prompt That's all I can think of I don't know all I can think of I don't know More

by cjenkins1018

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Retanza Grier

Helpful 0

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Dec 12, 2023 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your thoughts on working with Retanza and our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

December 09, 2023

Dealership Rating

Employee Rating

Pretty bad experience. Took about 10 minutes to be greeted. Once I was greeted, I was told it would be a week and a half before they could look at my vehicle. I told them I Took about 10 minutes to be greeted. Once I was greeted, I was told it would be a week and a half before they could look at my vehicle. I told them I understood. I waited almost a month and never heard back and then reached out to my advisor who then said a part was on back order without an ETA. It's understandable but the lack of communication was unappreciated. More

by jasonjannett

Verified Customer

Recommend Dealer

Other Employees Tagged: Retanza Grier

Helpful 0

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Dec 13, 2023 -

Jim Ellis Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, Jason, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

December 07, 2023

Dealership Rating

Employee Rating

Always treated promptly and delivered my truck on time as promised. She is awesome Retanza is the best and I'll always come back for service there. Thanks for a great job. promised. She is awesome Retanza is the best and I'll always come back for service there. Thanks for a great job. More

by greg.smitty

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Retanza Grier

Helpful 0

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Dec 07, 2023 -

Jim Ellis Chevrolet responded

Greg, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Retanza met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault

December 06, 2023

Dealership Rating

Employee Rating

They was very informative about letting me know what was happening with my truck I just wish it was not my transmission happening with my truck I just wish it was not my transmission More

by SHERRYFAVORS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Retanza Grier

Helpful 0

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Dec 06, 2023 -

Jim Ellis Chevrolet responded

Thank you, Sherry, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

December 06, 2023

Dealership Rating

Employee Rating

Retanza provides Superior and Amazing customer service. She was very attentive to my concerns with my truck and made sure the service technicians completed the work to my satisfaction!!! I really enjoy wor She was very attentive to my concerns with my truck and made sure the service technicians completed the work to my satisfaction!!! I really enjoy working with Retanza! More

by anewdawn97

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Retanza Grier

Helpful 0

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Dec 06, 2023 -

Jim Ellis Chevrolet responded

Thank you! Retanza and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

December 05, 2023

Dealership Rating

Employee Rating

Given my cost I would have appreciated a vacuum and car wash. Plus your service dept did not upsell me the air filters but it's okay because the other dealership I will be going to has coupons for them any wash. Plus your service dept did not upsell me the air filters but it's okay because the other dealership I will be going to has coupons for them anyway so it will be cheaper. I do appreciate the complimentary Lyfts to and from my place of choice while I waited for my vehicle to be serviced. More

by kospa86

Verified Customer

Recommend Dealer

Other Employees Tagged: Retanza Grier

Helpful 0

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Dec 08, 2023 -

Jim Ellis Chevrolet responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

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Retanza Grier | Page 4

Service Advisor

Jim Ellis Chevrolet

138 Reviews of Retanza Grier

Dealership Inventory (395 Vehicles)

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