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Retanza Grier
Retanza Grier at Jim Ellis Chevrolet
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Retanza Grier | Page 14

Service Advisor

Jim Ellis Chevrolet

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.7
136 Reviews
4.7

136 Reviews

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136 Reviews of Retanza Grier

December 24, 2022

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Employee Rating

First time customer. .. Schedule appointment in advanced to have oil change and miscellaneous diagnostic performed. Upon arrival I was told diagnostics was 3 weeks out. More

by DANKRDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 29, 2022

Jim Ellis Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

December 12, 2022

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Employee Rating

I wanted information about when a transmission and radiator flush is scheduled for service. But I couldn't get that information. More

by Arthur Johnson
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Dec 12, 2022

Jim Ellis Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Service Manager Mr. David Theriault

December 06, 2022

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Employee Rating

Jim Ellis service center was very accommodating by squeezing me in without a scheduled appointment to repair my car which is needed to take my husband to his daily cancer treatments. More

by PENNYSTUPIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Dec 07, 2022

Jim Ellis Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

November 15, 2022

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Employee Rating

The service concierge person we were assigned he was amazing! She answered all of my questions, and made sure that every point we had concerns about was addressed. More

by erinbnorcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Nov 15, 2022

Jim Ellis Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

October 30, 2022

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Employee Rating

Great service representative, extremely helpful with pricing..service dept very clean and organized . I bought the Tahoe at Jim Ellis and done More

by Futuraco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful 1
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Oct 30, 2022

Jim Ellis Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

October 26, 2022

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Employee Rating

Had a great experience with them. DAVID THE SERVICE MGR.TOOK EXTRA TIME TO SEE THAT I WAS happy. My sincere thanks to his staff for Everything. More

by jimbarlc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, David Theriault , Charles Prayor

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Oct 27, 2022

Jim Ellis Chevrolet responded

Thank you, Jim, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

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