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Retanza Grier

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Retanza Grier | Page 2

Service Advisor

Jim Ellis Chevrolet

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.7

136 Reviews

Overview Reviews (136) Inventory (356)

4.7

136 Reviews

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136 Reviews of Retanza Grier

February 10, 2024

Dealership Rating

Employee Rating

The car had been making a noise for several months. Then I heard something fall off the car while I was driving but no warning lights came on and I heard another whirring noise that correlated with the Then I heard something fall off the car while I was driving but no warning lights came on and I heard another whirring noise that correlated with the speed that I was driving. I took the car to Jim Ellis service and they found that a brake caliper rachet bolt was missing. The bolt was replaced and all of the noises have stopped. More

by ATLMUMGUY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Retanza Grier

Helpful 0

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Feb 11, 2024 -

Jim Ellis Chevrolet responded

Thanks for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

February 10, 2024

Dealership Rating

Employee Rating

Awesome Jim Ellis Chevrolet always treats me great as a customer. The service at the dealership is great and they always have the best service representatives. customer. The service at the dealership is great and they always have the best service representatives. More

by saundersebony

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Retanza Grier

Helpful 0

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Feb 11, 2024 -

Jim Ellis Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

February 06, 2024

Dealership Rating

Employee Rating

Pleasant and excellent service Service was great very pleasant. Excellent work in a timely manner pleasant. Excellent work in a timely manner More

by Gospeldp

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Retanza Grier

Helpful 0

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Feb 06, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your thoughts on working with Retanza and our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

February 03, 2024

Dealership Rating

Employee Rating

Retanza was excellent. She made a very irritating situation a pleasant experience one. No more to say She made a very irritating situation a pleasant experience one. No more to say More

by EPERRY1971

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Retanza Grier

Helpful 0

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Feb 05, 2024 -

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad Retanza was able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

February 02, 2024

Dealership Rating

Employee Rating

Friendly staff, clear explanations of work needed/performed Service has improved since my last service visit needed/performed Service has improved since my last service visit More

by M.mccurdy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Retanza Grier

Helpful 0

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Feb 03, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

January 26, 2024

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Employee Rating

No problems but sure was a hefty price increase for oil change. Has me thinking about other options. change. Has me thinking about other options. More

by ARMOFDNB

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Retanza Grier

Helpful 0

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Jan 28, 2024 -

Jim Ellis Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet, Retanza and our team look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault

January 25, 2024

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Employee Rating

Awesome service across the board! Retanza really went above and beyond from start to finish. She made sure I was doing ok while waiting by offering me water and updates about my vehic Retanza really went above and beyond from start to finish. She made sure I was doing ok while waiting by offering me water and updates about my vehicle while it was being serviced. More

by Tiara.jamison87

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Retanza Grier

Helpful 0

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Jan 26, 2024 -

Jim Ellis Chevrolet responded

Thank you, Tiara! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Retanza met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

January 12, 2024

Dealership Rating

Employee Rating

I scheduled an appointment for an oil change and was greeted promptly when I arrived. The work was completed in a timely manner. I wanted to use loyalty points as partial payment but I am not sure if th greeted promptly when I arrived. The work was completed in a timely manner. I wanted to use loyalty points as partial payment but I am not sure if that was done. More

by ATLMUMGUY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Retanza Grier

Helpful 0

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Jan 13, 2024 -

Jim Ellis Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault

January 12, 2024

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Employee Rating

Had to continuously return the vehicle for repairs because repairs were never fully done correctly. Often brought vehicle in for service (example oil change) and other issues were created for lack att because repairs were never fully done correctly. Often brought vehicle in for service (example oil change) and other issues were created for lack attention or detail on technician part. Customer went from 10 to 1. More

by QIMAGE99.TW

Verified Customer

Recommend Dealer

Other Employees Tagged: Retanza Grier

Helpful 0

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Jan 15, 2024 -

Jim Ellis Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 11, 2024

Dealership Rating

Employee Rating

They fixed what I needed and they gave me information that I needed The customer service is great with Retanza I would love to go through her every time I come. that I needed The customer service is great with Retanza I would love to go through her every time I come. More

by Oreoharris662

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Retanza Grier

Helpful 0

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Jan 11, 2024 -

Jim Ellis Chevrolet responded

Thank you for the kind words for Retanza and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault

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Retanza Grier | Page 2

Service Advisor

Jim Ellis Chevrolet

136 Reviews of Retanza Grier

Dealership Inventory (356 Vehicles)

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