Reggie Hammond | Page 12

Jackson Acura responded

Congratulations on your new 2024 MDX SH-AWD! We're thrilled to hear about your positive experience with us. It's fantastic that Reggie made your car-buying process not only smooth but also pleasant. We appreciate your kind words about his responsiveness and efficiency. Thank you for recommending Jackson Acura and specifically Reggie to others. We strive to provide exceptional service to all our customers, and it's rewarding to hear about your satisfaction. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We wish you many enjoyable miles in your new MDX! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for being loyal Acura customers! We're delighted to hear that your purchase with Reggie and Joey was an excellent experience. We're thrilled that you "love! love! love!" your new MDX! And we're pleased the transaction and delivery reflected our goal to make the buying process as easy and stress-free as possible. It's wonderful to have customers like you, and we look forward to serving you for many more years to come. Thank you for choosing Jackson Acura! Best Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your outstanding review! We're delighted to hear that you received first-class service from Nick and the service department. Your loyalty and trust in our whole team, especially your dedicated sales representative Reggie, mean the world to us. We're thrilled to have you as a valued customer of 7 years and are grateful for your love of Acura products and service. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to continuing to serve you at Jackson Acura! Best Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your wonderful experience! We're thrilled to hear that working with Reggie Hammond at Jackson Acura has continued to be your best car-buying experience. Reggie's dedication to personalized service is truly commendable, and we're proud to have him on our team. Your kind words mean a lot to us, and we appreciate your continued trust. If you have any more questions or need assistance in the future, Reggie and the entire team are here for you. Safe travels in your Acura! Best Regards, Jackson Acura Team

Jackson Acura responded

Dear Ms. Whitt, Thank you for sharing your feedback, and we sincerely apologize for the challenges you encountered. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed car buying decision. Our team takes every customer experience seriously. I’ve made attempts to connect with you and address your concerns. We regret that there was a miscommunication about APR rates/payment terms, and you were unhappy after pricing was discussed. To ensure your satisfaction, I would still like to discuss this further and work towards a resolution. Please contact me at your earliest convenience, and we’ll do our utmost to make things right and change your opinion of our dealership. Again, thank you for taking the time to write this review. I look forward to hearing from you. Respectfully,
 Joey Andrews Finance Manager 770-650-4000

Jackson Acura responded

Thank you for taking the time to share your feedback -- We're thrilled to hear about your great experience with Reggie! Our goal is to make the car-buying process as easy and stress-free as possible. Your satisfaction is our priority, and we're grateful for your trust in choosing our dealership. If you have any future car needs, we're here to assist. Happy driving in your new TLX! (And thank you to Gerald Foster! Our customers are truly the best.)

Jackson Acura responded

Thank you for taking the time to share your feedback and for your referral! We try our best to make the car buying experience as easy and stress-free as possible. We appreciate your business and hope you'll keep in touch for your future car needs!

Jackson Acura responded

We appreciate your feedback and business! Our goal is to make the car buying experience as easy and stress-free as possible, so it's great to hear Reggie was able to meet your needs! We hope you enjoy your new vehicle-- please don't hesitate to reach out if you need anything else.

Jackson Acura responded

Thank you for taking the time to leave your review! It's great to hear Reggie and the rest of the team provided such a positive experience. Feedback from you is one way we know we are achieving our goals. Please let us know when we can assist you again!

Jackson Acura responded

Thank you for this excellent review! It's wonderful to hear Joey and Reggie have been consistent in providing the utmost quality service. We feel very grateful that you continue to choose our dealership, and we look forward to helping you in the future-- Enjoy your new Acura RDX!