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Rebecca Watkins

Overview Reviews (34) Inventory (89)

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Rebecca Watkins | Page 2

Service Advisor

Jones GMC

545 Florence Rd
Savannah, TN 38372

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4.8

34 Reviews

Overview Reviews (34) Inventory (89)

Dealership Experience

1 yr, 7 mos

Industry Experience

1 yr, 7 mos

Languages Spoken

English

4.8

34 Reviews

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34 Reviews of Rebecca Watkins

March 17, 2024

Dealership Rating

Employee Rating

The life time warranty is very hard to work with it’s almost a joke. Put an engine in my car and there’s an issue with it from the start and no one wants to address it. Tried to ask service manager about almost a joke. Put an engine in my car and there’s an issue with it from the start and no one wants to address it. Tried to ask service manager about it and all he can talk about is a power steering pump that is causing absolutely no problem. Probably want fall for lifetime warranty again. Only way they are going to address it is when it comes in on a rollback. And I expect that to happen. More

by Cricket1

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Adam Johnson

Helpful 0

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Mar 20, 2024 -

Jones GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Starla Shaw Jones GMC Management Team (731) 925-4923

March 15, 2024

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Employee Rating

I was very pleased with how friendly and helpful the service was I will be using Jones again. service was I will be using Jones again. More

by Cindymhicks76cindy

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Spencer Westbrooks

Helpful 0

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Mar 16, 2024 -

Jones GMC responded

Thank you for choosing Jones GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jones GMC Management Team

March 15, 2024

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Employee Rating

Love all those girls in the service department always taking care of me and my truck. taking care of me and my truck. More

by Luma

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Will Jetton, Carla Bizzell, Anthony Benton, James Gray, Adam Johnson, Nicole Thompson, Spencer Westbrooks, Chris Christiansen, Christian Arnold

Helpful 0

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Mar 16, 2024 -

Jones GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jones GMC Management Team

March 09, 2024

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Employee Rating

Did not look at my car until a week after my scheduled appointment. Also left multiple messages without getting a returned call. appointment. Also left multiple messages without getting a returned call. More

by Lcm

Verified Customer

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Workmanship

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Recommend Dealer

Helpful 0

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Mar 13, 2024 -

Jones GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Starla Shaw Jones GMC Management Team (731) 925-4923

March 06, 2024

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Employee Rating

Friendly helpful and efficient. Always have a good experience with the service department. Do not keep you waiting any longer than they have to Always have a good experience with the service department. Do not keep you waiting any longer than they have to More

by jnsbaker

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 06, 2024 -

Jones GMC responded

Thank you for choosing Jones GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jones GMC Management Team

February 29, 2024

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Employee Rating

Information from the front office to the shop and from the shop to the front office and back to the customer is definitely not clear. the shop to the front office and back to the customer is definitely not clear. More

by Cricket1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Adam Johnson

Helpful 0

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Mar 03, 2024 -

Jones GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Starla Shaw Jones GMC Management Team (731) 925-4923

Feb 29, 2024 -

Cricket1 responded

My car may have more than one issue but the issue I tried to get addressed is not being addressed that is for sure.

February 28, 2024

Dealership Rating

Employee Rating

Never had a problem. Always listens to any problems I might have. They service both my GMC autos. Always listens to any problems I might have. They service both my GMC autos. More

by Jamessmith542

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 28, 2024 -

Jones GMC responded

James, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones GMC, we look forward to having you as a valued customer for many years to come! Jones GMC Management Team

February 17, 2024

Dealership Rating

Employee Rating

Ms. Watkins was very friendly. She answered all my questions about the service I wanted done and my warranty. Service department had my service done quickly. I couldn't've asked for a better experienc questions about the service I wanted done and my warranty. Service department had my service done quickly. I couldn't've asked for a better experience. More

by martys.phone

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rebecca Watkins

Helpful 0

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Feb 19, 2024 -

Jones GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones GMC. Jones GMC Management Team

February 17, 2024

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Employee Rating

People were polite and professional. I had booked a service appointment for my vehicle and the service manager got my vehicle in on time and out in a jiffy.I was pleased with my experien I had booked a service appointment for my vehicle and the service manager got my vehicle in on time and out in a jiffy.I was pleased with my experience. More

by bishopmike53

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 19, 2024 -

Jones GMC responded

Thanks for sharing your thoughts about your experience with Jones GMC. We appreciate your business and please don't hesitate to provide your contact information if you would like us to follow up. Starla Shaw (731) 925-4923

February 16, 2024

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Employee Rating

Rebecca in the service center was very nice and you can tell she really takes excellent care of her customers.She was a pleasure to work with. tell she really takes excellent care of her customers.She was a pleasure to work with. More

by Wayne

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 16, 2024 -

Jones GMC responded

Thank you for your business and this review. We're happy to hear that Rebecca and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones GMC Management Team

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Rebecca Watkins | Page 2

Service Advisor

Jones GMC

34 Reviews of Rebecca Watkins

Dealership Inventory (89 Vehicles)

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