Ray Lattman

Acura of Berlin responded

Thank you for bringing this to our attention. We take such matters very seriously and have conducted a thorough investigation. Our due diligence included: 1. Personal one-on-one questioning of all team members. 2. Reviewing the dealership's security camera footage with the police officer. 3. Cooperating fully with the local police. 4. Inviting a police officer to join us in searching the area where your TLX was serviced, as well as the bathroom, technician locker room, lost and found, and all other possible areas suggested by the officer. From my experience, many items tend to be misplaced by clients due to forgetfulness or simply misplacing the item. We highly encourage our clients to secure their belongings in the trunk or glove compartment to ensure events like these are avoided. We apologize for any inconvenience this situation has caused and assure you that we have done everything possible to resolve it. If you have any further questions or concerns, please do not hesitate to reach out. Sincerely, Eric Diaz General Manager

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787