Rafal Zep
Rafal Zep at Grande Prairie Nissan

Rafal Zep | Page 4

Shop Foreman

Grande Prairie Nissan

10314 116 Avenue
Grande Prairie, AB T8V 4K5

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5.0
40 Reviews
5.0

40 Reviews

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40 Reviews of Rafal Zep

September 08, 2023

Dealership Rating
Employee Rating

Totally excellent service would recommend to everyone to buy a Nissan vehicle...warranty workmanship is top notch. More

by Stephaniechristian87
Recommend Dealer
Yes

Other Employees Tagged: Mandy Shakotko, Steve Marsden , Robbie Young

August 31, 2023

Dealership Rating
Employee Rating

The dealership is clean and well presented. Staff are dressed well and environment is welcoming. Service is prompt, and I felt well taken care of and informed throughout all of my sales and ser More

by TammyC
Recommend Dealer
Yes

Other Employees Tagged: Mike Lapraik, Mandy Shakotko, Steve Marsden , Jeremy Budde, Robbie Young, Service Advisor- Robert Smith 5 stars and young man in oil change bay who washed car (Kolten?) also 5 stars!

August 19, 2023

Dealership Rating
Employee Rating

Great service and comfortable to deal with. I love my new Nissan Kicks and will be taking it back for any regular and required maintenance. More

by Lhee
Recommend Dealer
Yes

August 17, 2023

Dealership Rating
Employee Rating

Staff is so friendly. I really like the service of them. Thank you for your quick service. More

by Aayush Patel
Recommend Dealer
Yes

Other Employees Tagged: Mandy Shakotko, Steve Marsden , Robbie Young

May 31, 2023

Dealership Rating
Employee Rating

Branden was amazing helped us trade in our car and drove away in the truck of my dreams along with the team they all made this a great experience fast easy would highly recommend Branden to help you out More

by Joanne
Recommend Dealer
Yes

Other Employees Tagged: Branden Palmer , Stephen Barley, Jesse Ozon

Jun 02, 2023

Grande Prairie Nissan responded

Congratulations on purchasing the truck of your dreams Joanne! Thank you for giving Branden the opportunity to work with you and earn your business.

April 18, 2023

Dealership Rating
Employee Rating

We purchased a car from GP Nissan previously, and had such a wonderful experience. The whole team was helpful and friendly. Definitely recommend this dealer to our friends and family! More

by Buick Stan
Recommend Dealer
Yes

Other Employees Tagged: Mandy Shakotko, Trent Napier, Steve Marsden, Branden Palmer , Will Bacon, Paul Johnson, Jesse Ozon, Brett Sharp, Robbie Young

Apr 21, 2023

Grande Prairie Nissan responded

Congratulations on your purchase! Thank you for giving our team the opportunity to work with you to earn your business and 5 star review and recommendation.

April 18, 2023

Dealership Rating
Employee Rating

What an amazing experience. From Will’s wealth of knowledge on the product and financing, to their play place for my kids, I wouldn’t want to go anywhere else. More

by Happy camper
Recommend Dealer
Yes

Other Employees Tagged: Mandy Shakotko, Steve Marsden , Will Bacon, Paul Johnson, Jesse Ozon, Robbie Young

Apr 21, 2023

Grande Prairie Nissan responded

Thank you for sharing your experience and for giving WIll the opportunity to work with you to earn your business.

February 24, 2023

Dealership Rating
Employee Rating

-Best $32,000 coffee I've ever had. Offered often, served politely. -Everything taken care of for me right down to the putting the plate on -Was able to fully test drive the vehicle More

by Daniel B
Recommend Dealer
Yes

Other Employees Tagged: Mandy Shakotko, Trent Napier, Steve Marsden , Stephen Barley, Jesse Ozon, Shae Scheffelmaier, Malcolm Williams, Robbie Young

May 26, 2022

Dealership Rating
Employee Rating

Craig was really nice to deal with ,it had lots of knowledge about the vehicle More

by Jade wilk
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Lapraik, Trent Napier , Hannah Graham, Craig Rintala, Brett Sharp

February 03, 2022

Dealership Rating
Employee Rating

Visited twice to get the right part, ZERO staff wearing masks, second visit another customer ... More

by alanAlaniwaskow
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Mandy Shakotko, Trent Napier , Dylan Martin, John Mears, Mike Otterman, Clint Primmer, Shae Scheffelmaier, Mladen Simunec, Robbie Young

Feb 03, 2022

Grande Prairie Nissan responded

Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am very sorry for the inconveniences caused to you. I would like to ensure that you have now received the correct part. Would you be so kind as to confirm this?  Please know that your concern will be addressed with our staff and used as a training tool to ensure we improve.  I do understand your concern regarding masks. Please be assured we take the safety of our staff and guests seriously. Thank you for bringing it to our attention that you saw staff members not wearing a mask. We will address this with our team. We are incredibly regretful that we let you down but are grateful that you have brought this to our attention. This provides us the opportunity to learn from our mistakes.

Feb 07, 2022

alanAlaniwaskow responded

You are mistaken, no masks even when not behind plexiglass, walking by me

Feb 03, 2022

Grande Prairie Nissan responded

Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am very sorry for the inconveniences you have been caused. I would like to ensure that you have received the correct part. Please know that your concern will be addressed with our staff and used as a training tool to ensure we improve. I do understand your concern regarding masks. Please be assured we take the safety of our staff and guests seriously. Should a staff member not be wearing a mask they would be behind a plexiglass barrier. We are incredibly regretful that we let you down but are grateful that you have brought this to our attention. This provides us the opportunity to learn from our mistakes.

Feb 03, 2022

Grande Prairie Nissan responded

Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am very sorry for the inconveniences caused to you. I would like to ensure that you have now received the correct part. Would you be so kind as to confirm this? Please know that your concern will be addressed with our staff and used as a training tool to ensure we improve. I do understand your concern regarding masks. Please be assured we take the safety of our staff and guests seriously. Thank you for bringing it to our attention that you saw staff members not wearing a mask. We will address this with our team. We are incredibly regretful that we let you down but are grateful that you have brought this to our attention. This provides us the opportunity to learn from our mistakes.

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