Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 29

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
319 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

11 yrs, 1 mo

Languages Spoken

English English

4.9

319 Reviews

Write a Review

319 Reviews of Rachelle Pennington

June 01, 2022

Dealership Rating
Employee Rating

The sales and service staff are PHENOMENAL! They made sure I got what I needed in a timely manner and are very knowledgeable about the product. The accountant for the dealership leaves a lot to More

by GADDIS18
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Debi Lewis, Malcolm Waller

Jun 02, 2022

Mercedes-Benz of Columbus responded

GADDIS18, thank you so much for your feedback. We are delighted to hear about your sales and service experience and will be sure to let our team know. Please let us know if we can do anything else for you. We look forward to continue serving your needs.

May 27, 2022

Dealership Rating
Employee Rating

Lauren was great. Service was great. Lauren was great. Service was great. Lauren was great. Service was great. More

by anthonyf.lewisjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing

May 27, 2022

Mercedes-Benz of Columbus responded

Thank you Anthony.lewisjr, for your kind feedback! Please let us know if there is anything else we can do for you!

May 20, 2022

Dealership Rating
Employee Rating

Very friendly staff ! Very attentive to my needs. Great experience overall ! I would definitely recommend this dealership ! More

by dalappan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

May 20, 2022

Mercedes-Benz of Columbus responded

Dalappan. thank you so much for sharing your feedback. We will be sure to pass on your kind words to our service team. Please let us know if there is anything else we can assist you with!

May 17, 2022

Dealership Rating
Employee Rating

Excellent, professional and caring services. I am delighted with the services I have received after purchasing my care in 2014. I have recommended several customers to the Columbus' location. I More

by REESE6363
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing, All administrative personnel and car services management!

May 17, 2022

Mercedes-Benz of Columbus responded

Thank you REESE6363, for taking the time to share your feedback about your experiences over the years! The greatest compliment we can receive is our customers referring friends and family and we sincerely appreciate you, as well as them, for your continued loyalty. Please don't hesitate to reach out to us if there is anything we can do for you! We look forward to continue serving your needs :)

May 13, 2022

Dealership Rating
Employee Rating

Excellent customer service! I couldn’t make it to the dealership to drop my car off to be serviced, so they had valet pick it up and bring it back! More

by candiceb2005
Recommend Dealer
Yes
May 13, 2022

Mercedes-Benz of Columbus responded

Thank you candiceb2005, for taking time to share about your experience! Please reach out to us if we can do anything else for you. We look forward to serving your needs in the future!

May 10, 2022

Dealership Rating
Employee Rating

Wonderful service! ! Thank you for quick and convenient scheduling. The Team was professional and friendly. More

by javajen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

May 10, 2022

Mercedes-Benz of Columbus responded

Thank you javajen, for taking the time to share your feedback! Please don't hesitate to reach out to us if we can assist you with anything else :)

May 07, 2022

Dealership Rating
Employee Rating

Excellent and prompt service for my A6 service on May 5, 2022. All services were perfectly were completed and explained in a courteous and professional manner. More

by JVNPATRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

May 09, 2022

Mercedes-Benz of Columbus responded

JVNPATRICK, we appreciate you taking the time to share about your service experience! We are delighted to hear your feedback and look forward to continue serving your needs. Please don't hesitate to reach out to us if there is anything else we can do for you!

April 30, 2022

Dealership Rating
Employee Rating

Ms. Rachelle Pennington, did an outstanding job taking care of me. I really appreciate it. Thank you Rachelle. I will strongly recommend you to other customers. More

by MCKITHEAN466
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 02, 2022

Mercedes-Benz of Columbus responded

MCKITHEAN466, thank you so much for your kind feedback about Rachelle! We will be sure to share your review with her. Please don't hesitate to reach out to us if there is anything else we can assist you with!

April 28, 2022

Dealership Rating
Employee Rating

Very pleasant experience from checkin till we drove out. They searched till they found the necessary software upgrades. More

by BEN6518
Recommend Dealer
Yes
Apr 28, 2022

Mercedes-Benz of Columbus responded

BEN6518, thanks for sharing! Please don't hesitate to reach out to us if there is anything else we can assist you with!

April 26, 2022

Dealership Rating
Employee Rating

They took a long time but the staff is very nice. I had to call to check to see what was going on with the truck. The next day the engine light came on and i call and been waiting for someone to ca More

by mona372011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

Apr 26, 2022

Mercedes-Benz of Columbus responded

Mona372011, we appreciate you taking the time to share. Reviews like yours help us understand areas where we can improve. Someone in our service department will be in touch with you very soon.

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