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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 30

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
319 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

11 yrs, 1 mo

Languages Spoken

English English

4.9

319 Reviews

Write a Review

319 Reviews of Rachelle Pennington

April 25, 2022

Dealership Rating
Employee Rating

Great customer service and fast service on my vehicle! Will be back when needed! Awesome More

by snwill1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Apr 26, 2022

Mercedes-Benz of Columbus responded

Snwill1980, we appreciate your feedback! We look forward to seeing you again in the future. Please don't hesitate to reach out if you need anything in the meantime!

April 21, 2022

Dealership Rating
Employee Rating

Very professional. Rachelle is the best. Recommend this dealership all the time. five star all the time More

by patsileo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Apr 21, 2022

Mercedes-Benz of Columbus responded

Thank you so much Patsileo for your kind review! We are delighted to hear your feedback. Please don't hesitate to reach out to us if there is anything else we can do for you!

April 17, 2022

Dealership Rating
Employee Rating

Mercedes Benz of Columbus has excellent customer service and does a great job in a timely manner. More

by hphelpsmassey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

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Apr 18, 2022

Mercedes-Benz of Columbus responded

Hphelpsmassey, thanks for taking the time to share! Please let us know if there is anything else we can assist you with. We look forward to your next visit.

April 15, 2022

Dealership Rating
Employee Rating

Incredibly professional staff that are knowledgeable, friendly, and helpful!Great service! They will help you out if you need it and will get the job done!! More

by Janette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

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Apr 15, 2022

Mercedes-Benz of Columbus responded

Thanks a bunch for your kind words, Janette! It's reviews like this that make us excited to come into work every day. Please let us know if there is anything else we can do for you!

April 10, 2022

Dealership Rating
Employee Rating

Helpful and timely. Provided ride to shop while auto being serviced. Much appreciated. Thank you. More

by GGCHEOKAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing, The curtesy driver is sweet and pleasant.

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Apr 11, 2022

Mercedes-Benz of Columbus responded

GGCHOKAS, Thank you for your feedback about your service experience. We appreciate you! Please let us know if there is anything else we can assist you with.

March 29, 2022

Dealership Rating
Employee Rating

Very helpful staff that was looking at more than just what I came in for. More

by ljpollauf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 30, 2022

Mercedes-Benz of Columbus responded

Thanks for your feedback! Please let us know if there is anything else we can do for you. We look forward to your next visit!

March 27, 2022

Dealership Rating
Employee Rating

They were really great in terms of customer relations even with a small mishap of not checking something I inquired about. Great staff and mechanics. More

by H.SCHOETTLIN08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Two mechanics

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Mar 28, 2022

Mercedes-Benz of Columbus responded

H.SCHOETTLIN08, thank you for your feedback. We appreciate your patience working with us. Please don't hesitate to let us know if there is anything else we can do to make your experience better. We look forward to servicing your needs in there future.

March 26, 2022

Dealership Rating
Employee Rating

Very courteous, I enjoyed my experience with this dealership. They were extremely professional and detailed. More

by tsjacksonjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , Lauren Farthing

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Mar 28, 2022

Mercedes-Benz of Columbus responded

Tsjacksonjr, thank you so much for sharing about your experience! Please let us know if there is anything else we can do for you. Wishing you many happy miles!

March 26, 2022

Dealership Rating
Employee Rating

polite, efficient, organized, complete work done well. Don't need to say any more now More

by NOGOLD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Report | Print
Mar 28, 2022

Mercedes-Benz of Columbus responded

NOGOLD, we appreciate you taking the time to share your thoughts about our service department. We value your feedback and will be sure to share your kind words with our team. We look forward to seeing you at your next visit!

March 16, 2022

Dealership Rating
Employee Rating

Did not perform all services requested. Specifically, did not adjust tire pressure even though requested at time of making appointment and again at checking. Not first time service requeste More

by PEARCEPHILLIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Mar 18, 2022

Mercedes-Benz of Columbus responded

PEARCEPHILLE, thank you for taking the time to leave feedback. We are not perfect and it's reviews like yours that help us understand areas that need improvement. Please don't hesitate to drop by so that we can adjust your tire pressure, as we provide complementary tire pressure adjustments and fluid top offs, without any appointment or service/repair necessary. We appreciate your business and look forward to seeing you again in the future!

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