Preston Butz | Page 14

I visited to check out an older Tundra they had on the lot to get sizing; I’m a tall guy, and haven’t been a fan of the newer Tacoma I purchased a few years back. The power just isn’t there paired with th lot to get sizing; I’m a tall guy, and haven’t been a fan of the newer Tacoma I purchased a few years back. The power just isn’t there paired with the manual transmission and I would’ve loved to see if the V8 and cab size fit my needs. I called in advance, and the lady that took my call failed to let anyone know I was driving from much further south to check out this truck. I wandered the entire lot for about 20 minutes, never saw a soul, and inevitably went inside to seek some assistance. This is the first time I’ve visited a Toyota dealership and not been assisted by a team member quickly. Shortly after entering, I was taken to a desk and told to wait for the next associate. Some time later, a sales associate appeared. Quincy was the gentleman who was eventually assigned to help me, and right out of the gate was rude. I let Quincy know my needs, and that I didn’t plan to make a purchase today. I was simply trying to spend 5 minutes with the truck to see if my legs fit better than my current truck. He then proceeded to tell me passive-aggressively that he was wasting time with me because he wasn’t making any money. It made me feel awful, as I know that these peoples’ livelihoods depend on sales. I was willing to have him help me find a truck that fit my needs, but he never made an effort to help me after the initial impression. He sat me down at his desk and once again complained that “of course they’d give me you, I don’t have bills to pay.” After leaving to see if the keys were available, he then returned a few minutes later and told me he couldn’t find the keys. Whether the truck was being seen or not by a different customer, I felt like a rodent in this building. Obviously Mr. Quincy’s time was more important than mine. Mr. Quincy wasn’t willing to give me the time of day to justify why I visited Corwin over any of the competing dealerships in town, and never offered me an appraisal on my current truck. If Mr. Quincy wasn’t willing to spend his time helping me find my next vehicle, I’m sure he could’ve declined to help me rather than wasting my time and making me feel like a burden. Purchasing a vehicle is one of the largest expenses people will make during their lifetime behind homes. That being said, I will never bring my business back to Corwin. I had always had wonderful experiences before they were purchased by Larry H. Miller, but I’m outraged that my time was wasted at this dealership. This follows a poor experience through service diagnosing the bed of my truck rattling itself completely loose from the mounts. Where I was also told to go elsewhere. More

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Brenden Medina was both professional and a pleasure to work with. Brenden made the experience of buying a car and trading my car in less stressful and a very easy process for us. My Rav4 was delivered work with. Brenden made the experience of buying a car and trading my car in less stressful and a very easy process for us. My Rav4 was delivered within the time promised. I knew exactly what I wanted and Brenden made it happen. I love my Rav 4! Overall it was the best experience and will definitely come back or refer a friend. Thank you for making our car buying experience a smooth process at Corwin Toyota. More

by JLWIMMER Verified Customer Verified Customer

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I bought a used car over week ago. Had it for a day and it’s been at the dealers shop ever since. Dead animal in the engine compartment. Car was not checked over before being thrown o Had it for a day and it’s been at the dealers shop ever since. Dead animal in the engine compartment. Car was not checked over before being thrown out for sale. More

by BlueJku Verified Customer Verified Customer

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The whole team is wonderful! Knowledgeable and the process was painless. Will buy another car from Corwin! Knowledgeable and the process was painless. Will buy another car from Corwin! More

by Shannon Verified Customer Verified Customer

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Such nice guys that helped us out! I would buy another car from them any day! I would buy another car from them any day! More

by AMANDAKETAY Verified Customer Verified Customer

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I'm not good with reviews but overall it felt like a smooth experience and it felt honest. smooth experience and it felt honest. More

by Ethan Verified Customer Verified Customer

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Corin Toyota met all of our expectations. All of the people we dealt with were very supportive and enthusiastic, making sure we were comfortable and happy while paperwork was processed. I wou All of the people we dealt with were very supportive and enthusiastic, making sure we were comfortable and happy while paperwork was processed. I would not hesitate to contact them if I was in the market for another vehicle. More

by STORMINJIM Verified Customer Verified Customer

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It started with me wanting to sell/trade my vehicle. I received an appraisal but then when I wanted to proceed with a possible purchase Preston changed the numbers magically by adding a few addition cha I received an appraisal but then when I wanted to proceed with a possible purchase Preston changed the numbers magically by adding a few addition charges that I did not ask for and the charges couldn’t be explained well either. No one asked me what I was looking for or what I liked. I saw something I liked and test drive it with Luke for 10 mins or less honestly. He didn’t know anything about the car or it’s features. I asked about discounts and was told there are none but on the Toyota website there are military and student discounts available. No one offered me water or really had any customer service skills. They just wanted to know how much money I have to put down and what I want my monthly payment to be. I knew my budget before I walked in so that info was only for the sales team to figure out how much extra charges they could add to my bill. I didn’t like how everything was on an iPad either. That’s how they can sneak in charges as well and not tell you about it and Duwoyn didn’t explain much. He just gave me the iPad to sign and I was on way after waiting 3-4 hours. He told me I was suppose to have 3 free oil change but somehow was charged for that along with a data dot sticker that doesn’t do anything really. I was able to get a few of the extra charges taken off a few days later but I’m going out of my way when it should’ve been an honest transaction to begin with. Also I was told they added a safety feature/ pulse brake light to my car for $395 that I didn’t ask for or know about but was charged for it. When I checked to see if that was a real feature on the car it was not. I should be receiving a refund for that as well from Duwoyn. He didn’t seem happy when I wanted to cancel then plans he signed me up for and was kinda rude / unprofessional saying I hope nothing happens to your car. If that dealership/sales people cared about the people it was serving rather than money being spent then I might have added more things to the car. I was going to get a new car regardless but better honest service would make me come back. No gas was put in the car and no one put air in the tires when the sensor showed it had low pressure. I would’ve just liked better customer service for the money I spent there. I understand why people have turned to buying cars online. More

by SCOTT.BRITTANY21 Verified Customer Verified Customer

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Jenn Verbeck was very knowledgeable and treated us with respect and walked us through the entire process respect and walked us through the entire process More

by C20BRIDGER.BARKER Verified Customer Verified Customer

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Thanks for a great buying experience! I am thankful for the fair and straightforward conversation and the smooth buying process..not to mention a full tank of gas! You are awesome!! I am thankful for the fair and straightforward conversation and the smooth buying process..not to mention a full tank of gas! You are awesome!! More

by gma15174 Verified Customer Verified Customer

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