Paula Williams
Paula Williams at Honda of the Avenues

Paula Williams

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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5.0
130 Reviews
5.0

130 Reviews

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130 Reviews of Paula Williams

September 17, 2025

Dealership Rating
Employee Rating

Paula is very knowledgeable and professional. She has a very friendly personality and makes you feel confident in choosing Honda of the Avenues for all of your automobile needs. More

by AHOF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard, Eric Laurendeau

September 07, 2025

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Excellent service and communication. Felt pricing was fair. I felt informed and loved the ability to text with service representative. More

by cadorsey05
Service Price Transparency
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Recommend Dealer
Yes
Sep 10, 2025

Honda of the Avenues responded

Thank you for your feedback! We’re glad you enjoyed the clear communication, fair pricing, and convenient texting with your service representative. We look forward to assisting you again!

September 03, 2025

Dealership Rating
Employee Rating

PAULA WILLIAMS was a caring service advisor. its the reason I keep coming back for service. However, was first greeted by Mr John LINDSTROM that did not go so well. He was very rushed/abrupt More

by ralph769
Service Price Transparency
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Recommend Dealer
Yes
Sep 10, 2025

Honda of the Avenues responded

Thank you for sharing your feedback. We’re so glad to hear Paula provided the caring and thorough service that keeps you coming back, and we’ll be sure to recognize her for it. We’re sorry to learn about your initial experience and appreciate you bringing it to our attention. Your input helps us improve, and we truly value your loyalty to our dealership.

July 06, 2025

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I have visited here twice and Marcellis has been an absolute pelasure to work with having my car fixed. Any question I ask about my car being a new owner, he can answer exactly in a way I can understan More

by LINDSEYADAIR77
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jul 07, 2025

Honda of the Avenues responded

Thank you for the kind words! We’re so glad Marcellis made your visits a great experience. He takes pride in helping customers feel confident and informed, and we’ll be sure to share your praise with him!

July 01, 2025

Dealership Rating
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Paula Williams is the BEST! She is always friendly and helpful. This service department had our car in and out in a very timely manner. We even added an extra service request, w More

by IBASKETT
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 02, 2025

Honda of the Avenues responded

Thank you for the wonderful review! We’re lucky to have Paula on our team. Glad we could get you in and out quickly—even with the extra request!

June 25, 2025

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Paula Williams the best, very professional and kind. Snacks best ever offered at a dealership, very generous More

by sakworld1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 01, 2025

Honda of the Avenues responded

Thanks so much! We're glad Paula took great care of you—and that you loved the snacks too!

June 17, 2025

Dealership Rating
Employee Rating

Paula was my Service representative. She did an outstanding job by keeping me informed all thru the process. This was my 60K mile service, so I had a lot of items on my ticket. I woul More

by Mike@mooreshouse.com
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

June 13, 2025

Dealership Rating
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My first service appointment since I purchased my new Honda Accord went flawlessly. Paula, my Service Advisor made me feel very comfortable and was professional and personable. My entire experience was More

by hollygrassia
Service Price Transparency
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Recommend Dealer
Yes

June 12, 2025

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Employee Rating

I had really great service and Paula was very personable. I highly recommend Honda of the Avenues. More

by cjaxfl
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

June 10, 2025

Dealership Rating
Employee Rating

Efficient Clean Professional Reliable Friendly Customer-focused Accommodating Quality Experts Loyalty Competent Problem-free Timeliness Best! More

by francisperalta6288
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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