Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 85

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

May 15, 2020

Dealership Rating
Employee Rating

It was fantastic, the service was amazing paul really helped me out in every step of the way and explained everything to what I needed for my car . More

by LEOBEANS88
Recommend Dealer
Yes
May 25, 2020

Universal Mitsubishi responded

Hello Leo, we're happy Paul was able to help with your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz

May 14, 2020

Dealership Rating
Employee Rating

Everybody in the service department is friendly and they do a great job taking care of my car. Paul has made suggestions what is important to get serviced now versus waiting, that will save money down the More

by THEWIRELESSLINK
Recommend Dealer
Yes
May 25, 2020

Universal Mitsubishi responded

On behalf of Paul and his entire staff, thank you. We appreciate the effort you make to bring your vehicle in for us to repair. We look forward to your next visit. Stay safe, Carlos De La Luz

May 13, 2020

Dealership Rating
Employee Rating

I always have a great experience with everyone there. Very friendly and definitely gives quality five star service. Thanks for getting me back on the road! More

by LSTEVENS962
Recommend Dealer
Yes
May 25, 2020

Universal Mitsubishi responded

On The Road Again..... we can't wait till we get you on the road again..... :) We look forward to your next visit. Stay safe, Carlos De La Luz

May 13, 2020

Dealership Rating
Employee Rating

Excellent service. Service completed on schedule. Got a free car wash and wiped down. Recieved text updates keeping me informed. I would come here for future service needs. More

by Martiny
Recommend Dealer
Yes
May 25, 2020

Universal Mitsubishi responded

Hello Martiny, not only does Paul make sure your vehicle is fixed correctly, but also clean. We appreciate your 5 Star review. Stay safe, Carlos De La Luz

May 11, 2020

Dealership Rating
Employee Rating

GREAT SERVICE. KNOWLEDGEABLE, FRIENDLY AND COURTIOS. EXPLAINED THE WORK BEING PERFORMED AS WELL AS NECESSARY WORK TO BE COMPLETED AND THE REASON BEHIND IT. CUSTOMER SATISFACTION AND SAFETY WAS A PRIORIT More

by tase17
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

May 25, 2020

Universal Mitsubishi responded

Sounds like a well earned 5 Star. We are very appreciative of you giving us the opportunity too earn it. We look forward to your next visit. Stay safe, Carlos De La Luz

May 25, 2020

Universal Mitsubishi responded

Sounds like a well earned 5 Star. We are very appreciative of you giving us the opportunity too earn it. We look forward to your next visit. Stay safe, Carlos De La Luz

May 10, 2020

Dealership Rating
Employee Rating

Good, honest service. Paul in service department is always polite and professional, giving updates while you wait. Only issue would be the price but that comes with the territory of going to a dealer t More

by dns27
Recommend Dealer
Yes
May 25, 2020

Universal Mitsubishi responded

Hello, we appreciate the opportunity given us to make repairs to your vehicle. We understand the investment made to make sure your vehicle runs correctly and strive to make sure we take care of it. We look forward to your next visit. Stay safe, Carlos De La Luz

May 10, 2020

Dealership Rating
Employee Rating

Really helpful and responsive working staff, great guys. They were helpfull during and after the purchase without hesitance and were very polite all the way through. More

by Toneriich
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, JC Gonzalez

May 25, 2020

Universal Mitsubishi responded

On behalf of our entire staff, thank you for taking the time to share your experience. We appreciate making us your choice and look forward to working with again in the future. Enjoy your vehicle for many years to come. Stay safe, Carlos De La Luz

May 10, 2020

Dealership Rating
Employee Rating

A good experience from start to finish, work completed on time and on budget with great customer service. On a personal level I felt they were invested in doing the best job they could, great bunch of guys More

by Geoff S
Recommend Dealer
Yes
May 25, 2020

Universal Mitsubishi responded

We're so happy you recognized our partnership with you and your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz

May 07, 2020

Dealership Rating
Employee Rating

I was quite satisfied with the service I received. Very friendly & professional treat. Social distancing was well practiced there. Doors were open so I didn’t have to touch them. More

by Marco
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

May 25, 2020

Universal Mitsubishi responded

Thank you for noting our effort to making sure your safety is a priority. We're glad you also found your visit a pleasant one. We look forward to your next visit. Stay safe, Carlos De La Luz

May 06, 2020

Dealership Rating
Employee Rating

Good service. But when I when I went to pick up my car I had to wait 30 minutes to leave because the cashier did not arrive yet. More

by JAMESMATURAN
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

May 25, 2020

Universal Mitsubishi responded

My deepest apologies, details is what completes an experience, we hope to give you a complete satisfaction on your next visit. Stay safe, Carlos De La Luz

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