Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 68

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

March 11, 2021

Dealership Rating
Employee Rating

Service Department Goes above and beyond And really Service Department Goes above and beyond And really take the time to explain the services you need and why. Thank You Paul ! My preferred Mitsub More

by CARLOS.HUIZAR10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 19, 2021

Universal Mitsubishi responded

Hi Carlos, I'm glad and his staff meet your expectations. We look forward to giving you the same exceptional service every time you come in. Stay safe, Carlos De La Luz

March 09, 2021

Dealership Rating
Employee Rating

Universal Mitsubishi device center has one of the best services I have experienced. Including flexibility, customer service* promptness. Its nice when you drive in and they know your name!! More

by MSJGADBURY59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila

Mar 19, 2021

Universal Mitsubishi responded

We appreciate you mentioning our efforts. It's a pleasure taking care of our loyal and new customers. We look forward to your next visit. Stay safe, Carlos De La Luz

March 06, 2021

Dealership Rating
Employee Rating

Good service, good technician , they are taking care of you and your car,good customer service very friendly with good environment, they give you good beverages if you want More

by Ossia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Mar 19, 2021

Universal Mitsubishi responded

Thank you so much for your 5 Star Review. It's very rewarding to us when a customer expresses their satisfaction. We look forward to your next visit. Stay safe, Carlos De La Luz

March 06, 2021

Dealership Rating
Employee Rating

I liked the people working there very friendly and helped out with everything the only thing that held me back from giving it 5 stars was it took longer than expected. More

by MHERALLAVERDIAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Mar 19, 2021

Universal Mitsubishi responded

Hello and thank you for your 4.8 Star review. I'm sorry we felt short of a Star. I look forward to your next visit so we can improve and earn a 5 Star. Stay safe, Carlos De La Luz

March 01, 2021

Dealership Rating
Employee Rating

I have been going to Mitsubishi Service center for over 10yrs. They perform the best car service. And Paul making everything easy. A++++ Great Job!!! Thank you Mitsubishi!!! More

by reshadchoudhury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 06, 2021

Universal Mitsubishi responded

Thank you for your A+++++ Thank you for your 5 Star Review and Thank you for over a DECADE of patronage....... We look forward to your next visit. Stay safe, Carlos De La Luz

March 01, 2021

Dealership Rating
Employee Rating

Paul is excellent. Kept me updated with the progress of repairs. He provided me with options in getting my vehicle repaired. Vehicle was returned clean and running great. More

by Esco983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 06, 2021

Universal Mitsubishi responded

Team Paul strikes again :) Thank you so much for your continued patronage. We look forward to your next visit. Stay safe, Carlos De La Luz

February 28, 2021

Dealership Rating
Employee Rating

Paul is amazing!! He gave me as much info as he could over the phone when my car was having problems, told me I was safe to drive to the dealership and quickly looked at my car when I got there. He gave More

by LucaKingston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 24, 2021

Dealership Rating
Employee Rating

Great service as always. Service members are always friendly and accommodating. Service was very fast and I was in and out in less than an hour. More

by david.li1usmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Mar 06, 2021

Universal Mitsubishi responded

Hello David, we appreciate your continued patronage. We're thankful for the opportunity you give us to Service your vehicle. Also, thank you for your Service (USMC) Stay safe, Carlos De La Luz

February 18, 2021

Dealership Rating
Employee Rating

Paul and Arman from the service department are great people and they have a great team. Their compassion and care for cars comes out every time I bring my ‘17 Corvette for service. Thank you. More

by ALEX B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 20, 2021

Universal Mitsubishi responded

Hello Alex, Thank you so much for your 5 Star review. On behalf of Paul, Armen and his staff, we appreciate your patronage. Stay safe, Carlos De La Luz

February 17, 2021

Dealership Rating
Employee Rating

Amazing service, very personable and communicative with parts and cost. Would highly recommend them and will definitely come back for future services and tune ups. More

by arenasdevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 20, 2021

Universal Mitsubishi responded

Thank you very much for your 5 Star review. I'm glad you found your visit met your expectations. We look forward to your next visit. Stay safe, Carlos De La Luz

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