Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 67

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

March 27, 2021

Dealership Rating
Employee Rating

I have to say that Paul is a true asset to Universal Mitsubishi in the repair department his professionalism is so appreciated. I don’t know the others in the repair department I have only dealt with More

by Solaniaserrano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 30, 2021

Universal Mitsubishi responded

Thank you, I'm glad Paul was able to care of your vehicles needs. We look forward to the opportunity too earn your 5 Star review. Stay safe, Carlos De La Luz

March 27, 2021

Dealership Rating
Employee Rating

They’re very friendly, they communicate with you about any and everything. I enjoy their clean waiting area as well as their tea and coffee which are free for guests More

by JOE.TEYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Mar 30, 2021

Universal Mitsubishi responded

Hi Joe, I'm glad to hear you found your visit pleasant. It's rewarding to hear form our customers. We hope you continue choosing our Service Department to take care of your vehicles needs. Stay safe, Carlos De La Luz

March 25, 2021

Dealership Rating
Employee Rating

Paul at Universal Mitsubishi in Duarte was such a great help and very informative and knowledgeable! Very friendly staff and comfortable environment! Definitely going back!!! More

by OSCARJ1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 30, 2021

Universal Mitsubishi responded

Thank you Oscar, I appreciate your kind words and 5 Star review. I'm glad our Service staff met your expectations. We look forward to your next visit.

March 24, 2021

Dealership Rating
Employee Rating

Communicative and honest. Took care of my airbag recall without issue. Paul the service manager is a great guy who is passionate about vehicles himself. More

by RAFORTEGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 30, 2021

Universal Mitsubishi responded

Another vote for team Paul :) I appreciate your kind words and the opportunity to service your vehicle. We appreciate your business and hope we've earn your patronage. Stay safe, Carlos De La Luz

March 21, 2021

Dealership Rating
Employee Rating

I would like to say thank you so much to Armen. He’s always so helpful and goes above and beyond his needs to accommodate my every needs. Great customer service. Never a dull moment. Thank you so much. More

by AVILARUDY03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Mar 30, 2021

Universal Mitsubishi responded

On behalf of Armen and the Service Department we're tremendously appreciative of your continued patronage. We look forward to servicing your vehicle for man more years to come. Stay safe, Carlos De La Luz

March 19, 2021

Dealership Rating
Employee Rating

I received superb service both times. Paul took care of all rental issues while my car was being serviced and kept me updated daily with all issues. More

by aavila_g
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Mar 21, 2021

Universal Mitsubishi responded

Thank you for choosing our Service department to take care of your vehicles needs. On behalf of Paul and his entire staff, again thank you. Stay safe, Carlos De La Luz

March 18, 2021

Dealership Rating
Employee Rating

Came here for regular maintenance on my suv and was helped by a hard working team that answered and made sure my needs were done. Great customer service that I will definitely keep coming back! More

by Spedeter076
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 19, 2021

Universal Mitsubishi responded

Thank you for your kind words. We hope you continue choosing our Service department to take care of your vehicles needs. Stay safe, Carlos De La Luz

March 15, 2021

Dealership Rating
Employee Rating

excellent work by Paul Tokatlyan. very helpful, attentive, friendly, respectful, and direct. Know your job. Whenever I go I get good attention. Always willing and with a good attitude. More

by YEZMINALARODO22
Customer Service
Friendliness
Recommend Dealer
Yes
Mar 19, 2021

Universal Mitsubishi responded

Thank you so much for your kind words. Your comments are humbling , we appreciate your acknowledgment of our efforts. We hope you continue giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz

March 12, 2021

Dealership Rating
Employee Rating

I brought my car in immediately after discovering coolant residue sprayed all over the interior of my engine. They were quick to diagnose it as a cracked radiator and were extremely accommodating with my tim More

by arenasdevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Mar 19, 2021

Universal Mitsubishi responded

I'm sorry for the inconvenience, but happy to hear the issue was resolved quickly. Thank you for mentioning Paul & Armen's efforts, we hope you'll contact us if we could be of any help in the future. Stay safe, Carlos De La Luz

March 11, 2021

Dealership Rating
Employee Rating

Amazing service as always! Had a freak accident where the new battery they put in had a crack and they replaced and cleaned up all the damage from it. No hassles. Thanks Paul! More

by STEPHANOTIS79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 19, 2021

Universal Mitsubishi responded

Good morning Stephan, I'm glad Paul was able to take care of the battery issue. We apologies for any inconvenience. Thank you for your patronage and look forward to your next visit. Stay safe, Carlos De La Luz

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