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Start your review of Paul Hrynew.
Paul Hrynew
Paul Hrynew at Sherwood Buick GMC
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Paul Hrynew

Service Manager

Sherwood Buick GMC

10 Automall Rd
Sherwood Park, AB T8H 2N1

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2 Reviews of Paul Hrynew

March 13, 2021

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Employee Rating

"Extremely disappointing experience with the Service..."

- PatrickO

Extremely disappointing experience with the Service department. One of the worst I have ever experienced. This is not my style however it needs to be said. A New 3500 Denali HD with 12k km’s was in this shop for over 4 weeks. DEF tank was defected. Things happen I get it. How it was handled from the start was the issue. No follow up progress update until I chased people down for one. An update once per week would have done it. Service Manager’s response to the problem was to call 1-800 GMC. Not their issue. Even if true that’s not what you say to a customer without a new truck for 4 weeks. Arranged to pick up the vehicle after 4 weeks and it was a filthy mess dirt baked on after sitting outside for a few weeks. Couldn’t even bother to give it a wash. In fact I was told the day before they would have it washed and ready to go. Apparently they wash 30-40 vehicles a day. This was not a couple days or even a week. It was a month. This is NOT customer service and not what I would expect from a self proclaimed dealership . I still haven’t heard from this particular Service advisor to offer an apology for not following through with her plan. And I was also greeted with a $120 bill when I picked p the truck.

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Recommend Dealer
No

October 06, 2020

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"Kris at Sherwood Customs is the best guy to deal with for..."

- Blair Evans

Kris at Sherwood Customs is the best guy to deal with for any of your custom needs. Service department is by far the best in the business!

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Recommend Dealer
Yes
Oct 16, 2020

Sherwood Buick GMC responded

Thanks for the review! We appreciate the feedback.

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