Paul Hrynew

Greg is a professional service rep. I suggest giving him a raise, so you don’t lose him. Always willing to help, I give him a 10 star. I suggest giving him a raise, so you don’t lose him. Always willing to help, I give him a 10 star. More

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Great staff. Great location in SherwoodPark. Full service dealership. New cars. Used cars. Parts department. Service department with GM trained technicians. Great location in SherwoodPark. Full service dealership. New cars. Used cars. Parts department. Service department with GM trained technicians. It's the place for your GM vehicle 👍 More

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Had car battery installed in July and it died it was replaced under warranty. They took the battery out, tested it and found it they have failed. Was very helpful with this situation. replaced under warranty. They took the battery out, tested it and found it they have failed. Was very helpful with this situation. More

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My last two services were terrible. Waited 4 hours for vehicle to be ready after they called and said it was ready and two weeks ago the shuttle diver didn’t pick me up. Service boss ca Waited 4 hours for vehicle to be ready after they called and said it was ready and two weeks ago the shuttle diver didn’t pick me up. Service boss called the next day and gave lip service and was super rude. I would never go to this place again, except I have a VIP package thru them More

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Company was fine to buy from. Happy to have out of town customers. Shortly after we booked a service and booked an early appointment to ensure it was done. Left home at 5 a Happy to have out of town customers. Shortly after we booked a service and booked an early appointment to ensure it was done. Left home at 5 am to be there for 10. 2pm my husband went to check and the truck was still in the parking lot. He asked and they said "I don't care where the xxxx you are from, you are not a priority". Very unprofessional. Husband reacted and may have said a few not so nice things himself. Fast forward to December. We booked service and warranty check for the ceramic coating. Again, another trip from out of town to be told their washbay was down (-40) so they weren't able to do the work. That was fine and we went home again. I re-booked this appointment for June 2. My husband dropped it off, no issues. They asked him to get me to call Shawna. I did and had to leave a message. Never heard back from her. Not much later the service manager, Paul, calls my husband and say to come back and get the truck because they will not be working on it due to what happened at the initial appointment where he reacted to disrespect. There was a note on our file apparently. I called Paul back and could barely ask him anything as he kept cutting me off. I wanted to know if there was this note on our file, why was none of this mentioned when we had the truck there in December. Why was I able to book this appointment? I didn't get the answers on the phone call, so I followed up with an email. He didn't respond, so I forwarded it to the General Manager, Phil. After that, Paul called again and kept repeating the same things, still not answering my questions. Never heard back from Phil. We went to pick up the truck. I asked to speak with Paul, again hoping to get answers about why we weren't told about this note in December and why I could book this appointment. Still no answer. He told us to go to one of the other 75 dealers. We will and I suggest you do as well. More

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Cami the service advisor kept me in the loop. ..she is Awssome! The vehicle was looked after, and the price was very competitive! The Service Manager greeted me, to make sure I was happy with t ..she is Awssome! The vehicle was looked after, and the price was very competitive! The Service Manager greeted me, to make sure I was happy with the service. Now that's personalized service! Good Work Sherwood Buick GMC! More

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Excellent service. Very friendly and accommodating to my schedule and requirements. Very positive and professional. Robin told me when my vehicle would be ready and it Very friendly and accommodating to my schedule and requirements. Very positive and professional. Robin told me when my vehicle would be ready and it was right on time. More

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The service department did a fantastic job servicing and fixing my non-GM car. I will be a repeat customer of Paul and his team…thank you. fixing my non-GM car. I will be a repeat customer of Paul and his team…thank you. More

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Great service. Happy with response timing and greeting. Great staff and delivery of return of my vehicle after the tire change Happy with response timing and greeting. Great staff and delivery of return of my vehicle after the tire change More

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Sherwood Park Buick GMC provided, not only the worst dealership experience of my life, but probably the worst customer service experience I’ve ever had. I’m the kind of guy that takes good care of his dealership experience of my life, but probably the worst customer service experience I’ve ever had. I’m the kind of guy that takes good care of his vehicle. I take pride in ownership and meticulously look after my truck… after all, these are MAJOR investments these days. When I take my vehicle to a dealer for service, I expect my vehicle to be treated in a similar manner and for that dealer to take responsibility for my vehicle while in their care. April 21, 2022 my 2022 Sierra 3500 AT4 went in for a defective part repair to Sherwood GMC. After service was completed, my truck was carelessly parked by a dealer employee in a laneway (not even a parking stall) in front of the service bay obstructing part of the roadway. When my vehicle was struck by a reversing delivery van, not employed by the dealer, my issues began. My service advisor, Robin Lenney called me to let me know what had happened, but not to worry, the driver of the van was courteous enough to leave a note. My response was sympathetic to the dealer. If a note was left, they wouldn’t have to pay for the repairs to my vehicle out of pocket for the damages incurred while in their custody. Great. Apparently, my understanding about how these types of scenarios are handled, at least by this dealership, was very wrong. Robin basically laughed in my face. He was immediately confrontational and condescending and explained to me in a tone that was anything but cooperative (putting it lightly) that this was 100% my problem… anything they do to help is out of charity. He used the example “it’s like if your vehicle was hit in the Safeway parking lot” even though I wasn’t the one who improperly parked the truck, nor were the keys even my possession when the vehicle was damaged. The dealership refused to take ANY responsibility for what had happened and seemingly took pleasure in antagonizing me over the phone in any way that they could. I talked to Paul Hrynew, the service manager, and he was equally as antagonizing as Robin Lenney. They perpetuated an attitude of “we don’t care at all” in everything they said. The customer service provided was admittedly infuriating, appalling, and totally unacceptable and I would encourage any dealer principle that cares about customer retention to compel both of these individuals to seek employment in a different field, not related to customer service. To make a long story short, I’m in the progress of repairing my vehicle elsewhere, and will hopefully be compensated by the driver of the delivery van. The onus has been placed on me and Sherwood GMC made it clear they want no involvement. I will not be back for service, and I will CERTAINLY not be purchasing a new vehicle from Sherwood GMC in the future. More

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