Owen Long
Owen Long at W&L Subaru

Owen Long

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
268 Reviews
4.8

268 Reviews

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268 Reviews of Owen Long

September 17, 2025

Dealership Rating
Employee Rating

My 3rd poor visit to W&L. I’m done. I will not be returning or recommending. They don’t listen or communicate effectively, they didn’t fix the problem came in for and didn’t k More

by Gaiagreenjewelry
Service Price Transparency
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Recommend Dealer
No

September 17, 2025

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Everyone was kind and patient with me. They answered all my questions. They were honest about their work. The video of the inspection was fantastic More

by tammygolazeski
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Recommend Dealer
Yes

September 16, 2025

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Very unpleasant experience. The whole service department was disappointing. Honesty and professionalism are very important to me More

by winginmom
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Recommend Dealer
No

September 16, 2025

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Friendly,courteous and professional every time we have service. The mechanic showed ull everything that was done,and the service rep was helpful. Can't imagine a more pleasant experience. More

by dubil3
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Recommend Dealer
Yes

September 14, 2025

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Excellent customer service . l really appreciate the service that picked my car up and provided a loaner car.. he was very courteous/professional. More

by deekin
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Recommend Dealer
Yes
Sep 16, 2025

W&L Subaru responded

Thank you so much! We're delighted that you enjoyed the free loaner and the free customer service valet program!

September 10, 2025

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Owen was a very polite service rep . Great attitude and explained everything that was needed with my car. More

by sherbill
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Service Communication
Recommend Dealer
Yes
Sep 11, 2025

W&L Subaru responded

We appreciate your feedback! Thank you so much!

September 02, 2025

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I drive further to this dealer because of how Alex C. & Owen & Tony treat me as a customer. They are worth the drive. The service is top notch & they have more than one waiting room, one waiting room wi More

by kmsabins
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alex Capolupo, Keayon Williams, Pete Picciurro , Tony Barrenechea

Sep 02, 2025

W&L Subaru responded

Thank you so much for making the trip to our dealership! We are delighted that you enjoy our quiet lounge! See you next time!

August 30, 2025

Dealership Rating
Employee Rating

I have had at least 10 Subarus from this dealership. I've always had great service. More

by amylmartin10
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Matt Gilbert, Pete Picciurro , Tony Barrenechea

Sep 02, 2025

W&L Subaru responded

We greatly appreciate all of your repeat business over the years! If you need anything at all just let us know!

August 30, 2025

Dealership Rating
Employee Rating

very courteous professional dealership listened to concerns about undetermined noise in rear of vehicle examined vehicle nothing was found at this time More

by debloom310
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Keayon Williams , Tony Barrenechea

Sep 02, 2025

W&L Subaru responded

Thank you so much for the 5-star ratings!

August 29, 2025

Dealership Rating
Employee Rating

Very professional and friendly. .. fast service with great communication. Very happy with my choices here. More

by autumnanjil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Keayon Williams, Matt Gilbert, Pete Picciurro , Tony Barrenechea

Sep 02, 2025

W&L Subaru responded

We are delighted that you had a great service experience here! Thank you so much!

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