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Orlando Hernandez
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95 Reviews
Dealership Experience
1 yr, 8 mos
95 Reviews
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95 Reviews of Orlando Hernandez
Helpful 
May 10, 2024
Orlando was kind and respectful. I had an issue where my car was scratch. Orlando tried to tell me I came with my car like that but the pictures he showed me proved otherwise. He poi I had an issue where my car was scratch. Orlando tried to tell me I came with my car like that but the pictures he showed me proved otherwise. He pointed to some glare and said it was scratch and so I stood my ground and said that was a reflection and not a scratch. Orlando then said he spoke to the manager to try to get me help. I waited 45 mins and no manager came to speak with me. I asked one of the ladies behind the desk where I saw Orlando went to speak to the manager about my status. I was told that the manager is “dealing with a difficult customer.” I told her the manager was supposed to be reviewing pictures of my car and talking with me and I was then told I was skipped over but nothing else was said. I told them I needed to go pick my son up, the woman behind the desk took my information down, then came back and asked if I was okay. I said yes but I was still waiting with no word. She said there was no one in the building, the manager left for a meeting, and that I should just leave and go get my child instead of waiting. I said “well that’s not professional, especially since they told me to wait almost an hour ago.” Meanwhile, not even 2 mins later, I saw the person Orlando spoke with walked past. He was on the phone dealing with another unhappy customer. I was on the phone with my husband and I said I think I was just lied to because the person just walked pass. The lady behind the desk proceed to call me stupid and that I had no understanding. When I confronted her about calling customers stupid, she said I needed to learn to speak to people. Meanwhile it’s running up on 4 hours total I’ve been at this place, 3 hours for the service and 1 waiting to speak to a manager for this scratch so I lost it and let this woman had it. I then spoke with the manager who acknowledged they scratched my car and that they were going to spray it. That’s scheduled for tomorrow, so I am not sure what will happen but I will not be going there again. More
by JRAMNANDAN
Verified CustomerMay 05, 2024
The dealership is simply like every other dealership. They care only about how they can get your money and they treat you without respect. However, Orlando is great to work with and is courteous and sinc They care only about how they can get your money and they treat you without respect. However, Orlando is great to work with and is courteous and sincere. More
by Keith C.
Other Employees Tagged: Gregory Andrews
May 03, 2024
Friendly, efficient, courteous, quick, service. I went in for an oil change and was out in an hour I went in for an oil change and was out in an hour More
by EHAWKINS07
Other Employees Tagged: Gwindalyn Brown, Michael Laporte
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