Omar Carranza | Page 2

Attentive, friendly staff did a great job. Highly recommended. Aside from a vacation void while someone was away. Highly recommended. Aside from a vacation void while someone was away. More

by WNORTON1 Verified Customer Verified Customer

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They have gotten much better over the years. Don't lose Bridget or you are in for a world of hurt. Don't lose Bridget or you are in for a world of hurt. More

by BAYSINGER84 Verified Customer Verified Customer

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they kept assuring me someone would call when my part came in , didn't happen, had to check for myself. the part had been there for several weeks. came in , didn't happen, had to check for myself. the part had been there for several weeks. More

by RNR23 Verified Customer Verified Customer

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My repair was finished timely and I was kept up to date with the status. with the status. More

by bodandikeman Verified Customer Verified Customer

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I had a wonderful experience. The team in Newberg took amazing care of my and all my needs. I could not recommend them more. If you want a service department that takes the stress The team in Newberg took amazing care of my and all my needs. I could not recommend them more. If you want a service department that takes the stress away, this is your team. More

by ACHAPE20 Verified Customer Verified Customer

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Very helpful and let me know everything that I needed to know. Would come back again know. Would come back again More

by OMAR.Z.CARRANZA19 Verified Customer Verified Customer

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Looks nice. Clean and organized. not as much inventory as in previous years. Service dept is responsive. Clean and organized. not as much inventory as in previous years. Service dept is responsive. More

by russhope Verified Customer Verified Customer

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Omar was awesome, he answer all of my questions and took good care of my Jeep! good care of my Jeep! More

by ESTEFANIA021216 Verified Customer Verified Customer

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The service was great. I was kept informed about the service that my Jeep would need and it was preformed in a timely manner. I was kept informed about the service that my Jeep would need and it was preformed in a timely manner. More

by DONN.WETMORE Verified Customer Verified Customer

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Took my ram 1500 eco diesel to them for close to $8000. 00 of work. Took them 5 months to complete and one of the issues still persists. When I received the truck back I was shocked, it was full of mold fro 00 of work. Took them 5 months to complete and one of the issues still persists. When I received the truck back I was shocked, it was full of mold from sitting so long, the battery was completely dead, parts were left in the bed rolling around, the recall work was never completed, and the turn signal out warning popped back on the second I drove away. (One of the issues I asked to be fixed and was originally charged for). Took It back to them promptly, and Says they can’t duplicate the issue but refuse to drive it to duplicate the issue. Kraig the service manager will not stand behind his technicians work, is full of ticky tacky petty charges to try and not drive the vehicle to duplicate issues. I offered to let their tech drive my vehicle after hours and over weekend. He basically refused. When truck is picked up it doesn’t even make it home before triggering the issue I brought it to them for twice now. Do not trust Kraig or his team for competent work or even a general customer treatment. They will probably say I’m an ex employee who has a grudge, however I have been bringing my vehicles to Lanphere for years and have purchased 4 of my last 5 vehicles from them because they are a great organization, Kraig single handedly ruined a 10+ year relationship. Other than Kraig and the newberg dodge team the Lanphere organization was a wonderful group to work for. Sad to see…. More

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