30 Reviews of Kraig Westberg
April 28, 2024
I had a wonderful experience. The team in Newberg took amazing care of my and all my needs. I could not recommend them more. If you want a service department that takes the stress The team in Newberg took amazing care of my and all my needs. I could not recommend them more. If you want a service department that takes the stress away, this is your team. More
Other Employees Tagged: Omar Carranza
April 28, 2024
Very helpful and let me know everything that I needed to know. Would come back again know. Would come back again More
Other Employees Tagged: Omar Carranza, Mariah Telesa, Bridget Hofer
April 20, 2024
Every person I spoke with was knowledgeable and helpful. People in the service and in the parts departments went out of their way to make sure that everything was completed. People in the service and in the parts departments went out of their way to make sure that everything was completed. More
Other Employees Tagged: Dan Forrest, Mariah Telesa, Bridget Hofer
April 17, 2024
The service was great. I was kept informed about the service that my Jeep would need and it was preformed in a timely manner. I was kept informed about the service that my Jeep would need and it was preformed in a timely manner. More
Other Employees Tagged: Dan Forrest, Dennis Schlotfeld, Omar Carranza, Mariah Telesa, Bridget Hofer, Dominick Goad
April 15, 2024
Took my ram 1500 eco diesel to them for close to $8000. 00 of work. Took them 5 months to complete and one of the issues still persists. When I received the truck back I was shocked, it was full of mold fro 00 of work. Took them 5 months to complete and one of the issues still persists. When I received the truck back I was shocked, it was full of mold from sitting so long, the battery was completely dead, parts were left in the bed rolling around, the recall work was never completed, and the turn signal out warning popped back on the second I drove away. (One of the issues I asked to be fixed and was originally charged for). Took It back to them promptly, and Says they can’t duplicate the issue but refuse to drive it to duplicate the issue. Kraig the service manager will not stand behind his technicians work, is full of ticky tacky petty charges to try and not drive the vehicle to duplicate issues. I offered to let their tech drive my vehicle after hours and over weekend. He basically refused. When truck is picked up it doesn’t even make it home before triggering the issue I brought it to them for twice now. Do not trust Kraig or his team for competent work or even a general customer treatment. They will probably say I’m an ex employee who has a grudge, however I have been bringing my vehicles to Lanphere for years and have purchased 4 of my last 5 vehicles from them because they are a great organization, Kraig single handedly ruined a 10+ year relationship. Other than Kraig and the newberg dodge team the Lanphere organization was a wonderful group to work for. Sad to see…. More
Other Employees Tagged: Omar Carranza
April 14, 2024
Excellent service as usual, big thanks to Bridget and the whole service team at Newberg Dodge! whole service team at Newberg Dodge! More
Other Employees Tagged: Omar Carranza, Bridget Hofer
April 04, 2024
Both Kraig and Omar were Amazing. Thank You, for taking me as a walk in. Thank You, for taking me as a walk in. More
Other Employees Tagged: Omar Carranza
March 26, 2024
They go out of their way to make their customers feel welcome and important. I would definately recommend them to other Jeep owners and I actually have. welcome and important. I would definately recommend them to other Jeep owners and I actually have. More
Other Employees Tagged: Dan Forrest, Krystal Neligan, Ken Fisher, Gabe Roosevelt, Dennis Schlotfeld, Omar Carranza, Mariah Telesa, Bridget Hofer, Dominick Goad
March 24, 2024
Very positive dealing with all ! ! Service was finished when promised. I was treated with respect. ! Service was finished when promised. I was treated with respect. More
Other Employees Tagged: Bridget Hofer
March 23, 2024
Super helpful and clear. The entire process was so easy and everyone communicated so effectively. The entire process was so easy and everyone communicated so effectively. More
Other Employees Tagged: Omar Carranza, Mariah Telesa, Bridget Hofer