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33 Reviews of Kraig Westberg
March 26, 2024
They go out of their way to make their customers feel welcome and important. I would definately recommend them to other Jeep owners and I actually have. welcome and important. I would definately recommend them to other Jeep owners and I actually have. More
by carolmeekrn
Verified CustomerOther Employees Tagged: Dan Forrest, Krystal Neligan, Ken Fisher, Gabe Roosevelt, Dennis Schlotfeld, Omar Carranza, Mariah Telesa, Bridget Hofer, Dominick Goad
Helpful 
March 24, 2024
Very positive dealing with all ! ! Service was finished when promised. I was treated with respect. ! Service was finished when promised. I was treated with respect. More
by gingerlile
Other Employees Tagged: Bridget Hofer
March 23, 2024
Super helpful and clear. The entire process was so easy and everyone communicated so effectively. The entire process was so easy and everyone communicated so effectively. More
by torimhoyt
Other Employees Tagged: Omar Carranza, Mariah Telesa, Bridget Hofer
March 07, 2024
The service department is the best, they listened and were professional yet like family I can't say enough of them, thanks again, my wife is in love with her jeep again. were professional yet like family I can't say enough of them, thanks again, my wife is in love with her jeep again. More
by PACIFICRIMEXC
Other Employees Tagged: Dan Forrest, Krystal Neligan, Ken Fisher, Gabe Roosevelt, Dennis Schlotfeld, Omar Carranza, Mariah Telesa, Bridget Hofer, Dominick Goad
March 06, 2024
all in all they were great, we had just ran into a few problems with getting are jeep fixed, But they made it right in the end. problems with getting are jeep fixed, But they made it right in the end. More
by LEOSEXCAVATING
Other Employees Tagged: Omar Carranza, Mariah Telesa, Bridget Hofer
February 27, 2024
Worst service ever, I will not be returning. I had to call for updates. They told me my parts where in and scheduled my appointment. I show up for my appointment and not all the parts are in. My I had to call for updates. They told me my parts where in and scheduled my appointment. I show up for my appointment and not all the parts are in. My repair takes more than a week, without a courtesy car offered. More
by AFANDTS
Other Employees Tagged: Dennis Schlotfeld, Bridget Hofer , I spoke with a woman in parts. She is the one that said all of my parts where in.
February 08, 2024
They’ve gone above and beyond to make sure we were completely happy with our service. completely happy with our service. More
by dave@davef.org
Other Employees Tagged: Omar Carranza, Mariah Telesa, Bridget Hofer
February 07, 2024
They don’t respect the guarantee very bad service they just want your money they don’t care about good service just want your money they don’t care about good service More
by AGONZALEZ201273
Other Employees Tagged: Omar Carranza
February 02, 2024
I was without my truck for 2. 5 months the only updates I received were when I called to ask and then the tech didn’t even give the warranty company the right photos so I had to wa 5 months the only updates I received were when I called to ask and then the tech didn’t even give the warranty company the right photos so I had to wait 3 more weeks just for the correct photos to be sent. This has by far been my worst experience at any dealership/shop and I will never be coming back or recommending Newberg dodge to anyone I know. More
by joe.d.carpenter28
Other Employees Tagged: Dan Forrest, Krystal Neligan, Ken Fisher, Gabe Roosevelt, Dennis Schlotfeld, Omar Carranza, Mariah Telesa, Bridget Hofer , Alyssa Brown
February 02, 2024
Worst Experience of a Lifetime! I’ve had issues in the past with this service department, and the only reason I brought my vehicle back to Bob Lanphere’s Newberg JRCD is because I’ve had issues in the past with this service department, and the only reason I brought my vehicle back to Bob Lanphere’s Newberg JRCD is because I was told I had to due to a clause in my extended warranty. I don’t even know why they call it a “service department”; it should be the anti-service department. They worked harder at finding ways to not service my vehicle as it took over 2 months to get a simple repair completed. I initially took my vehicle in for a required 2-day diagnosis, even though the issue was obvious and could be identified in minutes. I was promised an update by end of business on day 1, which I never got. I was without the truck for 4 days over the weekend. I called on Monday after the weekend and was told that the repair would be over $1,000. They hadn’t even looked at the extended warranty coverage, even after I left them with a copy of the contract. There was a compete disconnect as the service advisor I spoke with was unaware there was an extended warranty. I arranged to pick up the vehicle that afternoon with the reassurance that they would process the claim through the extended warranty provider and call me when the part was available. I was told it would be about 2 weeks to get the part, but may take slightly longer due to labor strikes. Additionally, when I picked up my vehicle I noticed that it had not even been moved from the parking spot where I left it. It was left unlocked, and smelled like cigarette smoke inside. After not getting any updates for 3 weeks I tried calling. It took 4 days of repeated calling before I finally got a call back from the service manager. I was told my warranty claim was denied, but he could not tell me why. He hadn’t even bothered to find out and tried to push that burden off on me. After some investigation on my part it turns out they NEVER FILED A WARRANTY CLAIM! As a result, I had to bring the truck in a second time so the manager could look at it. I never got an apology or an explanation. The only thing the manager could tell me was that the service advisor assigned to my vehicle no longer worked for the dealership and that he couldn’t do anything about what happened in the past. The service manager assured me that the claim was submitted and the part was on order. Once again I didn’t hear anything from the dealership for another 3 weeks so I had to call to see if the part was in yet. It took 2 days to get a return phone call and surprise surprise the part was in and they were ready to schedule the repair. (Who knows how long the part had been waiting before I had to call and check.) As a customer there’s nothing more frustrating than a lack of communication and not being able to get a hold of a service advisor. I’ve never had anyone at the dealership actually answer the phone. Every time you’re routed to a call center that services all the Lanphere dealerships. More than half the time the call center won’t even answer and your forced to just leave a message. I even tried reaching out to the GM via the link on the website, no response! I will never bring my vehicle back to Bob Lanphere’s Newberg JRCD, and would advise anyone to avoid this dealership. I have no trust in their service staff and the complete and utter lack of customer service is atrocious. More
by archery_dye_0a
