Norman Vassell | Page 25

Exellent service was provided to my car and exeptional very fast and responsive and responsable very fast and responsive and responsable More

by gamacande17 Verified Customer Verified Customer

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Exceptional customer service and follow up. Thank you. I love Toyota of Bay and the quality care provided. Thank you. I love Toyota of Bay and the quality care provided. More

by JACKIEGRIFFIN72 Verified Customer Verified Customer

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Exceptional customer service! My advisor, Norman Vassel is not only courteous and professional but also impressively knowledgeable and transparent throughout the entire process. N My advisor, Norman Vassel is not only courteous and professional but also impressively knowledgeable and transparent throughout the entire process. Norman kept me informed about the status of my vehicle from start to finish, and I truly trust his judgment and recommendations. His dedication to outstanding service made all the difference! Thank you! More

by mzsboyd Verified Customer Verified Customer

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10 years ago I followed Steve Canalejo from the other Toyota service in town since I considered him the best ever. During those years he told me that if I ever needed help and he was not available, to a Toyota service in town since I considered him the best ever. During those years he told me that if I ever needed help and he was not available, to ask for Norman Vassell since he really trusted him. So now the time has come that Steve if no longer working there and I had my first service with Norman. He is everything Steve said he was. I am a very senior person - 94 - and was very anxious since I had a Frontier service person scheduled for the next day, and there was quite a bit of work to be done on my car -- but Norman not only got the work done "in time"... he also seemed to understand me.. I am looking forward to being the same happy customer with Norman as I have been during the past 10 years. More

by TERRYLANDRY Verified Customer Verified Customer

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Norman V. and Toyota of Tampa Bay are fantastic at everything they do! You are treated with respect, everyone is truthful and honest, and they care about thei and Toyota of Tampa Bay are fantastic at everything they do! You are treated with respect, everyone is truthful and honest, and they care about their customers. Costs are fair and competitive. More

by Matt58 Verified Customer Verified Customer

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I had to call and text numerous times to find out the exact cost for the repairs needed, and all repairs weren’t done. I requested everything to be done and looked @/evaluated and give me the cost. They exact cost for the repairs needed, and all repairs weren’t done. I requested everything to be done and looked @/evaluated and give me the cost. They only took care of the things needed in accordance to the plan maintenance for mileage. The AC doesn’t work properly, dome lights don’t work properly & the car wasn’t even washed (even though they said they did on the invoice). if you can go to another dealership (even if it means driving a little out of your way) do it quickly!! More

by HotWheelz Verified Customer Verified Customer

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JC was very helpful. He found our appointment quickly and got us taken care of promptly. Our car service was taken care of efficiently. We appreciate him valuing our time He found our appointment quickly and got us taken care of promptly. Our car service was taken care of efficiently. We appreciate him valuing our time. More

by JESSICAGERLICH Verified Customer Verified Customer

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Norman was very professional upbeat and friendly. I stayed to him I didn’t feel well therefore he made my car a priority, my car was completed in a timely manner I stayed to him I didn’t feel well therefore he made my car a priority, my car was completed in a timely manner More

by Sarah Verified Customer Verified Customer

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I have seen a lot of changes since purchasing my first vehicle in 2008 at this dealership. 4 cars total in between. I feel Service dept. is ran very well and Norman is the best and always is a pleasure. vehicle in 2008 at this dealership. 4 cars total in between. I feel Service dept. is ran very well and Norman is the best and always is a pleasure. More

by ROBRHODEN Verified Customer Verified Customer

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Everyone at the dealership was helpful. Abril my service manager, despite even being out sick, kept me well informed of my service progress and responded to all my questions. Abril my service manager, despite even being out sick, kept me well informed of my service progress and responded to all my questions. More

by atlas04 Verified Customer Verified Customer

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