Norman Frantz
Norman Frantz at Toyota of Coconut Creek

Norman Frantz | Page 36

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4
444 Reviews
4.4

444 Reviews

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444 Reviews of Norman Frantz

May 28, 2020

Dealership Rating

great service Chris LaPorte was very cordial and remembered us form the last time he helped us. He made us feel very important and did a great job to solve our prob More

by VBSLS90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Leporte

May 28, 2020

Toyota of Coconut Creek responded

Thank you for the review! We are so glad Chris provided the excellent service we strive for at Al Hendrickson Toyota. We will be sure to let him know that you appreciate his help!

May 25, 2020

Dealership Rating
Employee Rating

Awesome as usual. We love working with Klaus and Norman. They are the reason we bring our vehicles to get serviced at Hendrickson Toyota. Best 2 service guys I have ever worked with. More

by AMSAPP
Recommend Dealer
Yes

Other Employees Tagged: Klaus Cobb

May 26, 2020

Toyota of Coconut Creek responded

We appreciate your feedback for Al Hendrickson Toyota! Our team looks forward to taking care of you next time!

May 18, 2020

Dealership Rating
Employee Rating

The service team always take excellent care of my car fast and reliable team will always keep you informed of any other service needed from the service chew point More

by CARL.JAZZ
Recommend Dealer
Yes
May 18, 2020

Toyota of Coconut Creek responded

Thanks for trusting the Al Hendrickson Toyota team. We are looking forward to working with you at your next service visit!

May 17, 2020

Dealership Rating
Employee Rating

Upon my arrival, the service writer. Daniella and service manager Norman were very helpful. My truck was completed on time and everything was completed that it was taken in for. Very pleased with th More

by SROSSMAN6276
Recommend Dealer
Yes
May 18, 2020

Toyota of Coconut Creek responded

Thank you for the five stars! We are so glad Daniella and Norman took good care of you and your truck here at Al Hendrickson Toyota. If you ever need anything else, don't hesitate to come back and see us again!

May 13, 2020

Dealership Rating
Employee Rating

Super amazing service. All service department at Toyota Hendrickson dealership works hard to help the customers, which is very very good at this difficult time. I'm proud, I’m happy and I will always reco More

by b.orlov
Recommend Dealer
Yes
May 13, 2020

Toyota of Coconut Creek responded

It really means a lot that you recommend Al Hendrickson Toyota to your friends and family. Thank you so much! We are grateful for our customers' support and look forward to your next visit.

May 12, 2020

Dealership Rating
Employee Rating

My service representative was amazing. Knowledgeable, caring and concerned. Klaus Cobb was able to resolve my service problem to my complete satisfaction. What an attribute to the Al Hendrickson dealersh More

by Yodastan
Recommend Dealer
Yes

Other Employees Tagged: Brenden Anghel , Klaus Cobb aka “the best”

May 12, 2020

Toyota of Coconut Creek responded

Thank you for sharing so many compliments of Klaus! We are very glad that he could address all of your concerns. Hope to see you down the road!

May 07, 2020

Dealership Rating
Employee Rating

Came into to do a oil change, was told had a nail in car. They were able to get us the part we needed. Very helpful and informative More

by IVONNA_LUU
Recommend Dealer
Yes

Other Employees Tagged: Shedrick Anderson

May 07, 2020

Toyota of Coconut Creek responded

Thank you for trusting Al Hendrickson Toyota. We are committed to customer and vehicle safety and I'm glad to hear that our team took care of everything for you!

May 04, 2020

Dealership Rating
Employee Rating

Very responsive service center. I’ve dealt with the service manager, Norman and he takes pride in keeping his customers happy! The service hours and shuttle service are convenient add in’s. More

by Brent
Recommend Dealer
Yes
May 05, 2020

Toyota of Coconut Creek responded

Brent - We appreciate your fantastic review of Al Hendrickson Toyota. It's great to hear that you're always in excellent hands with our service team and we'll share your kind words with Norman. See you next time!

May 04, 2020

Dealership Rating
Employee Rating

Carefully done the job and made solution for body shop expertise defect, offering side jobs as an option. Neat waiting area, smart goods choice in parts store, which is rare. More

by IVANKONDAKOV
Recommend Dealer
Yes
May 04, 2020

Toyota of Coconut Creek responded

Thanks for sharing your feedback. At Al Hendrickson Toyota, we are devoted to taking excellent care of guests and we're glad that came true for you!

April 28, 2020

Dealership Rating
Employee Rating

Top to bottom this dealership puts the customer first. No problem is left on the table they want you to be 100% satisfied and happy about your car buying experience. More

by DAVIDJELONEK
Recommend Dealer
Yes

Other Employees Tagged: Chris Leporte , Klaus

Apr 28, 2020

Toyota of Coconut Creek responded

David, thank you for leaving us such a nice review! It made our day to hear that the Al Hendrickson Toyota team always takes care of you. We look forward to working with you next time!

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