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Norman Frantz
Norman Frantz at Toyota of Coconut Creek

Norman Frantz | Page 25

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4
444 Reviews
4.4

444 Reviews

Write a Review

444 Reviews of Norman Frantz

December 15, 2021

Dealership Rating
Employee Rating

I’ve been having my tundra serviced at al Hendricson for many years. Always great service. Recently purchased a new tundra from them very happy. More

by TFORD1911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 15, 2021

Toyota of Coconut Creek responded

We are grateful for your years of business! Thank you for trusting our team to take great care of your Toyota Tundra, and for stopping by to share your feedback. Safe travels until we see you next!

December 14, 2021

Dealership Rating
Employee Rating

Dealership is very convenient for me good service and respond time, keep up the good service thanks More

by rahanooman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO

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Dec 14, 2021

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

December 11, 2021

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Employee Rating

It was very pleasant ,good welcoming ,good service, even the cortesy service was excellent. We will do business with you any time thank you all. More

by goyo.yayi.colon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: HENRY DELGADO , Chris Kulazidis

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Dec 13, 2021

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

December 09, 2021

Dealership Rating
Employee Rating

Excelente service fast an easy check in Very Excelente service fast an easy check in Very professional team Well equipped facility for customers convenience More

by AMYACH66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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December 08, 2021

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Employee Rating

Brought my Rav for 40K service on Tuesday afternoon. Had no appointment but called and they fit me in. I was in and out within the hour. Thank you AH, Klaus and Team More

by Zitz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Klaus Cobb

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Dec 09, 2021

Toyota of Coconut Creek responded

Thank you for the great review! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

December 08, 2021

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Employee Rating

I brought my car to the dealership to change the oil and filter, and when I came back to receive my car, the car door on the driver's side did not open. I spoke to the manger and he told me we are not respo More

by atef_alutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Jan 05, 2022

Toyota of Coconut Creek responded

This feedback is very disappointing to read. It is our goal to deliver seamless and top-notch service, and it is concerning to hear that you are having trouble with your driver's side door. We would never intentionally damage a customer's property and I would appreciate the chance to speak with you to see what I can do to help clear things up. If you are willing to discuss this further, please give me a call at your earliest convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

December 05, 2021

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Employee Rating

Worst experience ever, serviced my car 3 times within the past and somehow I have to pay 800 dollars randomly to get 4 new tires. More

by Tashelle.sterling@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Jan 05, 2022

Toyota of Coconut Creek responded

We strive to do what's best for our customers, so I am disappointed that your recent experience left you with a different impression. I understand how frustrating it can be to encounter unexpected costs and would like to see how I can help answer any questions you may have. Would you mind giving me a call at (954) 972-1100 so I can address your concerns directly and see if there is anything I can do to help? Thank you, Gary Cann - Vice President Parts and Service

December 03, 2021

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Employee Rating

First time here , and I really like, in general good costumer service, definitely I will comeback again and again. More

by ariel contreras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: HENRY DELGADO

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Dec 06, 2021

Toyota of Coconut Creek responded

We're so happy to hear we made an excellent first impression, Ariel! We're thrilled that you plan to return to Al Hendrickson Toyota for your future service needs, and we'll look very forward to lending a hand once more!

December 02, 2021

Dealership Rating
Employee Rating

I feel good to do my services with you that's why I continue to do it and I will. More

by SANDERSRIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Dec 03, 2021

Toyota of Coconut Creek responded

Thanks for the wonderful feedback! Your confidence in the Al Hendrickson Toyota team to get the job done means a lot. Have a great day!

December 01, 2021

Dealership Rating
Employee Rating

Excelente servicio a a a a a a a a a a a a a a a a More

by DANIELTYLER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Report | Print
Dec 02, 2021

Toyota of Coconut Creek responded

Gracias por la reseña! Apreciamos las cinco estrellas y esperamos trabajar con usted en Al Hendrickson Toyota la próxima vez!

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