Norman Frantz | Page 24

Great experience. Friday people . Job well done smiling faces. Respectful. Clean area . Clean restroom. A place return to . faces. Respectful. Clean area . Clean restroom. A place return to . More

by ASEHAT20 Verified Customer Verified Customer

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Professionals,nice.always willing to help and making sure your questions are answered.On time your questions are answered.On time More

by Marcia Verified Customer Verified Customer

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I am so disappointed in the service. I will not be coming back if they don't make it right. My new vehicle is insured and not to mention insured to the wazoooo with after market repair insurance purchased at back if they don't make it right. My new vehicle is insured and not to mention insured to the wazoooo with after market repair insurance purchased at AH facility. After mechanics come up with the same results of defective radio and Mic as I did, I was told in a later phone call that it was not going to be looked at anymore and to pick up the vehicle. Oh, forgot to mention the 45 minute wait to be seen as each person at service counter kept passing me off as they were staying, unprofessionally that they were not coming in the sext day to go to someone else, yeah really bad impression that we as consumers are just a number. Anyway back to my dilemma that the service tech was obviously told redact his statement that he achieved exactly what I was experiencing, unfortunately, he was on speaker with my wife and daughter as witness. So now my service tech text me to pick up my vehicle on Christmas Eve with no concern that they have not addressed the issue of my radio not properly working. It is obvious that this is a numbers game about get em in and out fast to make volume sales or servicing. My construction business bought vehicles in the past, but I have never seen the such poor service in terms of customer service once you buy their vehicle. I hope this goes to upper corporate managers as I am writing this as I deeply support my local business as I have lived and worked in Coconut Creek Florida for 27 years, but I guess loyal customers don't mean anything anymore, sad that were are here today, and writing a true but bad review on Al Hendrickson Toyota. Guys do what is right and not treat customers as cash cows. We are your loyal customers and that is worth more than money in the bank. I am very disappointed. More

by Nyserge Verified Customer Verified Customer

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Awesome service. Was advice of the long wait time snd I appreciated that. Awesome job appreciated that. Awesome job More

by lewispaulj Verified Customer Verified Customer

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It feels like family and greatly appreciate all they do. Eric silcox and his team are the reason I continue to deal with this dealership Eric silcox and his team are the reason I continue to deal with this dealership More

by Cwgirlup8 Verified Customer Verified Customer

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I think this dealership is a wonderful dealership and a great place to buy a car great place to buy a car More

by jromero267 Verified Customer Verified Customer

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Great service very very short wait time would always recommend them to family and friends recommend them to family and friends More

by RPONE43 Verified Customer Verified Customer

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They are very professional, courteous and knowledgeable staff at this location and I appreciate the quality of work they perform. staff at this location and I appreciate the quality of work they perform. More

by CLAUDEENWILSON Verified Customer Verified Customer

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Friendly service, quick about getting the car service done. Informs clients of information clients didn't know. done. Informs clients of information clients didn't know. More

by mmbojkor2 Verified Customer Verified Customer

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In and out,the staff was very helpful . I would recommend a friend .very helpful. a friend .very helpful. More

by MWILMOT46 Verified Customer Verified Customer

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