Norman Frantz
Norman Frantz at Toyota of Coconut Creek

Norman Frantz | Page 14

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4
444 Reviews
4.4

444 Reviews

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444 Reviews of Norman Frantz

October 20, 2022

Dealership Rating
Employee Rating

Claus was such a great help. He helped us solve and issue with our vehicle and listened to us even when other technicians didn’t and helped us solve the issue in our vehicle More

by anniemyacoub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Claus, Manny

Oct 21, 2022

Toyota of Coconut Creek responded

Thank you for the great review, Annie! We are so glad to hear that you had a successful service experience working with Claus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 10, 2022

Dealership Rating
Employee Rating

See Klaus Cobb when getting your vehicle serviced. He is the best! Very friendly, knowledgeable and has great customer service skills! More

by canes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Daus , Dexter Marshall, Klaus Cobb

Oct 10, 2022

Toyota of Coconut Creek responded

Thank you for the 5-star review of Al Hendrickson Toyota and shoutout to Klaus!

October 08, 2022

Dealership Rating
Employee Rating

I had an appointment for oil change I had to wait at the waiting, they finish my car in the estimated time More

by RUIZJORGE1348
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Oct 10, 2022

Toyota of Coconut Creek responded

We are happy to hear that our team finished your work in a timely manner. Thank you for choosing Al Hendrickson Toyota and fro sharing a five-star review. We hope to welcome you back for your future service needs!

September 30, 2022

Dealership Rating
Employee Rating

Al Hendrickson has always been the place I go to when my car needs work. The service is incredible and the staff are even better. I will never go anywhere else as long as Norman and Klaus are employed. PS: More

by WRIVERA1289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Klaus

Sep 30, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Norman, Klaus, and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 25, 2022

Dealership Rating
Employee Rating

Service was good but Al Hendrickson is overly priced and never gives breaks. I have given Al Hendrickson so much $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ it is pitiful. More

by dscutillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Oct 10, 2022

Toyota of Coconut Creek responded

While we are glad to hear that the team was able to get the job done, the rest of your feedback is disappointing to receive. We strive to deliver top-notch service at a competitive value, and I am sorry that this was not better reflected in your experience. I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

September 18, 2022

Dealership Rating
Employee Rating

I dropped off my RAV4 with Norman Franz ,,,,, and as usual, my 10,500 mile check-up was completed with perfection. More

by rick.waldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 19, 2022

Toyota of Coconut Creek responded

Rick, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Norman. Drive safely in your Toyota RAV4, and we hope to see you back again at Al Hendrickson Toyota!

September 18, 2022

Dealership Rating
Employee Rating

Klaus my advisor and Carlos the tech always take great care of me. Have been using Al Hendrickson Toyota for 20 plus years and will continue. Thank you More

by Storm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO

Sep 19, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Klaus and Carlos. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

September 12, 2022

Dealership Rating
Employee Rating

I came in for service on 9/3. Was told my motor was liking oil. I had to leave it. Did mot get it back until 9/9. I was given a loan from Enterprise. The car was smelly and wi More

by JABASK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Denise R

Sep 16, 2022

Toyota of Coconut Creek responded

I am sorry to read this review. We strive to deliver efficient and straightforward service, and it is concerning that we have left the wrong impression. I apologize for the state of your vehicle upon receiving it and assure you that we will use this feedback to better our practices moving forward. Lastly, I would appreciate the chance to speak with you directly to see what more I can do to improve your visit. If you are willing, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

September 04, 2022

Dealership Rating
Employee Rating

Klaus is wonderful So glad he’s my service advisor I’m disabled and handicapped and he’s very helpful and kind Also kept me posted More

by marlkers
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Klaus in service dept - wonderful man

Sep 06, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are thrilled to hear that you had a successful experience working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

August 29, 2022

Dealership Rating
Employee Rating

Oscar was helpful . I thought that it is time for my oil change but actually it is not due time . However , the service center staff did rotate my tires anyway . Thank y More

by VGIULIANI735
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Aug 29, 2022

Toyota of Coconut Creek responded

We can't wait to share your wonderful review with Oscar and the team at Al Hendrickson Toyota! Thank you for your feedback, and we hope you have a great day.

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