Nick Hawk

Received my car back the power steering belt replaced incorrectly. It shredded which is caused by not being properly installed. I was informed I needed new gaskets, when I had a major power steering leak incorrectly. It shredded which is caused by not being properly installed. I was informed I needed new gaskets, when I had a major power steering leak that was not even addressed. They did not change the gaskets for me when I asked them. Only did the bare minimum to get the car to drive. My car was at Ferman BMW for three weeks. And broke down two days after. More

by Karissa Verified Customer Verified Customer

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The service assistants outside greet you quickly and get you to your service adviser. Sal, my service adviser always gets my paperwork started quickly so that I can be on my way. He also keeps me up to da you to your service adviser. Sal, my service adviser always gets my paperwork started quickly so that I can be on my way. He also keeps me up to date on the progress of the service. This is my first time with a loaner from Ferman. Jamie, who manages the loaner desk could not have been nicer. He was also efficient and had me set up in a car quickly. More

by denita.todd2 Verified Customer Verified Customer

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Great Service, best place in Fl. I travel in FL for work so have been to many BMW locations throughout FL and Palm Harbor so far has been the best location. Great location, very prof I travel in FL for work so have been to many BMW locations throughout FL and Palm Harbor so far has been the best location. Great location, very professional, knowledgeable, always going above and beyond to help. Love the atmosphere inside, you can work, get couple of cup of coffee or tea, snack, have a nice chat with employees and get your vehicle serviced. Everyone is always so polite and professional, and knowledgeable about the vehicles. Not sure what else is there. Great sales department, great service department and all the above. Wouldn’t want to go to any other dealership ever. More

by jasmina.tich Verified Customer Verified Customer

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This dealership is great and they always take care of you whatever you need and don’t try to add on extra items to fix your car. whatever you need and don’t try to add on extra items to fix your car. More

by tstoddard24 Verified Customer Verified Customer

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Cody is the most amazing service writer ever to walk the BMW floor and I applaud his innovation for the newest standard of what service should be. Attn: Paul Rangers still suck BMW floor and I applaud his innovation for the newest standard of what service should be. Attn: Paul Rangers still suck More

by murrayrl Verified Customer Verified Customer

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Quick and courteous response and service. They listened to my concerns that I had with the vehicle They listened to my concerns that I had with the vehicle More

by rex Verified Customer Verified Customer

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Nick is the best service advisor! I trust this dealership to do the right thing. I’m also a huge fan of the recent renovations and investment in the customer experience. I trust this dealership to do the right thing. I’m also a huge fan of the recent renovations and investment in the customer experience. More

by Rich Mini Verified Customer Verified Customer

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Nick Hawk was able to help assist me in dealing with a refund from BMW by supplying the paid invoice of the work that was done to my car and BMW would be reimbursing. Very lucky to have a great service re refund from BMW by supplying the paid invoice of the work that was done to my car and BMW would be reimbursing. Very lucky to have a great service representative that I can always count on. More

by Pangelis322 Verified Customer Verified Customer

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New tires and alignment as requested. Good job faster than expected time. Appreciate the uber to mall during wait. Good job faster than expected time. Appreciate the uber to mall during wait. More

by Erkincer Verified Customer Verified Customer

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The team at Ferman took great care of my car! They were all efficient and kind, and they gave my car a new lease on life !! Thank you!!!! They were all efficient and kind, and they gave my car a new lease on life !! Thank you!!!! More

by miapelletier1 Verified Customer Verified Customer

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