Nick Hawk | Page 70

They did the right thing! I purchased my 2013 X3 AS-IS from Ferman BMW in July 2018. Two months later I was faced with an engine that needed to be replaced. When I called Fer I purchased my 2013 X3 AS-IS from Ferman BMW in July 2018. Two months later I was faced with an engine that needed to be replaced. When I called Ferman BMW, Brian Pelletier didn't hesitate to do everything he could to help. I spoke with the GM, Bob Murray about my situation, he was empathetic & helped with this very expensive problem. They provided me with a loaner car for the entire time they had my car for repairs. I worked with Nick & Paul Scaglione to get me car back on the road. After being without my car for about a month, I picked her up today. This dealership had no obligation to help me with this issue. From day one, they owned the problem, worked with me & made a bad situation a little more bearable. This dealership has a client for life! More

Report | Print

Dependable Service Service was performed on our vehicle and it was completed in a timely manner. I was made aware of any issues and kept in contact with Nick. Service was performed on our vehicle and it was completed in a timely manner. I was made aware of any issues and kept in contact with Nick. More

by jdmichels Verified Customer Verified Customer

Report | Print

Great staff Service department was friendly and very quick. They gave me a estimated time of a few days till I had my car back but was happy to hear it would be r Service department was friendly and very quick. They gave me a estimated time of a few days till I had my car back but was happy to hear it would be ready the next day. More

by kwhite7560 Verified Customer Verified Customer

Report | Print

Great team Excellent attention to detail from everyone, Nick Hawk saw that all my concerns where taken care of.and Parts manager Joe Smitha coordinated my tire Excellent attention to detail from everyone, Nick Hawk saw that all my concerns where taken care of.and Parts manager Joe Smitha coordinated my tire purchase with service. More

by GLACHAPEL Verified Customer Verified Customer

Report | Print

Nick Hawk Our service agent, Nick Hawk, is wonderful. He's always attentive, explains everything, and makes sure he addresses all issues. He is the best servi Our service agent, Nick Hawk, is wonderful. He's always attentive, explains everything, and makes sure he addresses all issues. He is the best service agent we've ever had. More

by AILEEN.DAVIS Verified Customer Verified Customer

Report | Print

Cooper & the i 8 My Salesperson is Kenny Russell. When we purchased our X1 he was very knowledgeable about the vehicle and was truly friendly. We had to purchase thi My Salesperson is Kenny Russell. When we purchased our X1 he was very knowledgeable about the vehicle and was truly friendly. We had to purchase this car from him we was that good. It's been almost 2 years since we made our purchase and could not be happier with the vehicle and when we need to purchase another car it will be through him and Ferman. Our grandson Cooper (6 years old) is on the Autism Spectrum and whenever we come, usually every other week or so (Cooper is a car guy) and loves BMW & Mini Coopers we are always treated with kindness and respect. A few weeks ago Cooper was having a conversation with the GM and he was so impressed with Cooper's knowledge of cars in general he gave him a model of an i8. Cooper immediately knew what it was and asked for a ride in an i8. Paul Scaglione heard of Cooper's request and made it happen this past Saturday. As Cooper entered the service area all the Service Reps and anyone who was there clapped as Cooper entered the i8 and had his ride. Today is Sunday and he is still telling everyone about his ride. Thank you very much Paul & Ferman BMW for making my grandson a very happy little guy and a customer for life. WOW you guys are more than a car dealership! More

Report | Print

Excellent for purchases and leasing Had previously purchased an SUV there, and leased a new one in 2016. Liked it so much that I decided to keep it at its lease end in 2018. Was a p Had previously purchased an SUV there, and leased a new one in 2016. Liked it so much that I decided to keep it at its lease end in 2018. Was a pleasure working with everyone at Ferman BMW each time! More

by MSPRA1030 Verified Customer Verified Customer

Report | Print

Oil change and miscellaneous items Very nice experience.....nice waiting area with great coffee.....Nicholas Hawk very friendly and informative....took time to explain.....will look for Very nice experience.....nice waiting area with great coffee.....Nicholas Hawk very friendly and informative....took time to explain.....will look forward to next visit! More

by etxsu76 Verified Customer Verified Customer

Report | Print

Very nice. Everyone was welcoming!!!! Everyone was professional... I loved that there were refreshments... I felt very special and I appreciate that experience!! Everyone was welcoming!!!! Everyone was professional... I loved that there were refreshments... I felt very special and I appreciate that experience!!! Finally feel respected as a customer...... More

by spyro_venger1 Verified Customer Verified Customer

Report | Print

Perplexed Nick Hawk is great and this does not reflect on him. Something is wrong with employee satisfaction at this dealership. Know one is smiling and they g Nick Hawk is great and this does not reflect on him. Something is wrong with employee satisfaction at this dealership. Know one is smiling and they general seem to not like the environment. The car is usually services without an issue, just wish it was a more trustworthy: happier place. More

by KSJBROBERTS Verified Customer Verified Customer

Report | Print