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Nick Covino
1,702 Reviews
Committed to customer satisfaction and strive for the best relationships with YOU the client Knowledge of the Acura line comes Experience
Read more1,702 Reviews
Write a ReviewDealership Experience
26 yrs, 10 mos
Industry Experience
48 yrs, 6 mos
Specialties & Trainings
Been in the Dealership roles since 1978-Service Advisor-Service Manager-Body shop Estimator-Been at Jackson Acura for 9 years
1702 Reviews of Nick Covino
May 02, 2022
Lacking in customer service. Told my question was “out of their pay grade”. Offered no solution to a problem that occurred to our other Acura. Didn’t offer me anything but the do Told my question was “out of their pay grade”. Offered no solution to a problem that occurred to our other Acura. Didn’t offer me anything but the door! Also tried to charge me for service when we pay it in our lease agreement. Kept saying he couldn’t find it acting very dismissive. After a few more tries he finally found it. Took our problem with the 2020 TLX to Lou Sohb and they found that the bolt had not been screwed in properly and therefore the reason for the oil leak on our garage floor. They also found none of the fluid levels had been topped off. They fixed everything your dealership failed to do and it was free! Your dealership lacks in so many ways. When my lease expires in 2023 I will be taking my car to a dealership that cares. My husband and I both lease a car from this dealership and have also leased before with them. Would not recommend this dealership to anyone. I have never been treated so rudely. I have also submitted a complaint with the Acura website given to me by this dealership. The response was they couldn’t forward it to anyone so therefore it never was addressed back in October when this occurred. All I can tell you is that had the engine seized up on my husband on his way to Alabama two days after this service their would have been action taken. Extremely disappointed! More
by smdrader49
Verified Customer
April 25, 2022
excellent service and customer care. Fast and efficient service. Several options such as picking up your vehicle when it is necessary to carry out maintenance on the car. Fast and efficient service. Several options such as picking up your vehicle when it is necessary to carry out maintenance on the car. More
by ANDREA
April 22, 2022
As always great customer service. I had a small misunderstanding but Jackson Acura corrected the matter instantly. I had a small misunderstanding but Jackson Acura corrected the matter instantly. More
by cpringle75
Other Employees Tagged: Rodney Jones, Yvonne Russell , Cameron Hilden
April 20, 2022
My service advisor was apparently supposed to be Cameron, but the only time I saw him was when he wanted my signature on the paper. Nick is a jerk and should have no interaction with the public. I miss Kenda but the only time I saw him was when he wanted my signature on the paper. Nick is a jerk and should have no interaction with the public. I miss Kendall ( I think that was the guys name who was my former advisor) - at least he made him feel like he cared for the customer and had a personality. More
by mark blankenship
April 18, 2022
This place is amazing. I have driven all of the luxury lines and none them exceeds the service I get from Jackson Acura. I have driven all of the luxury lines and none them exceeds the service I get from Jackson Acura. More
by MARVIN14
Other Employees Tagged: Rodney Jones, Yvonne Russell , Cameron Hilden
April 17, 2022
Exceptional service as always. They are professional, courteous, and reasonable. I am glad to be a customer and continue to look forward to work wit them. They are professional, courteous, and reasonable. I am glad to be a customer and continue to look forward to work wit them. More
by DSteph
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