"Got my Subaru WRX 2 weeks ago. Everything was totally..."
Got my Subaru WRX 2 weeks ago. Everything was totally brand new. Just had 9km on it when I got it. Nic was the one who helped me.
He's a great guy. Updated me throughout until I got the car. He also came through with all of his promises. (Lowered my rate and and even sending me some gifts! )
I would definitely recommend this place. Choose Nic as your dealer. He will not let you down. :)
"You have provided great deals and thoughtful services,..."
You have provided great deals and thoughtful services, which gives me warmest welcome and makes me grateful. I will definitely come again. Thsnk you Nick!
"Nic is one of the best car salesman I’ve met in my..."
Nic is one of the best car salesman I’ve met in my life.was very patient and helped me so much with my purchase.
"Thankful for Nic!"
I am very glad that when I requested info on the new 2020 Crosstrek, Nic was the one who reached out to me because this was back in March and he has been dealing with me for 3 months through this pandemic uncertainty. He was always there to answer all my questions and concerns, and made alternative arrangements to suit my personalized needs without hesitation! I never once felt pressured by him, and he made it a point to get me the best deal and offer that made the most sense for me as the buyer. He was understanding and patient (again, he dealt with me asking him questions for 3 months!) and I know I can trust his advice and expertise. I will definitely return with him after my lease end and will recommend to friends and family.
"Bad sales team and unsatisfied booking I had ever made "
I walked in for a leasing option to trade in my old vehicle and get a new Subaru Ascent, initially I got a great response from Mr. Nic Zheng and I had booked my new vehicle with him. He gave a fantastic explanation about the car. But he had not responded to my queries later! I tried contacting him regarding the deals he had promised me. But he had made the promises to do. But he started to avoid me spending time for the deal which he promised about! He just said “if you want just cancel the agreement and get your money back and walk away”. I had never seen any customer treated like this in my entire life. Even I was working into sales!
Let me say about Mr. John Mains, the so called business manager. He just addressed me when I booked the car initially. After 5 weeks I came to ask about my car and deals nothing they said and he never spent asking why do you want to cancel it! He asked to wait and let me bring the credit card machine to refund my money!
I haven’t seen any manager would do this! As a basic sales manager he should have asked or listened to my query! I really don’t want to book future cars with Scarborough subaru! I will never recommend any of my friends or relatives to book in this dealership hope the management improves their sales team and humanity to listen about the customer says or expects. Sales team is really playing xxxxxxxx around all the customers! I just saw a old couple came for booking a outback but they told me “ they are being waiting for such a long time for some sales person to address” I feel pity about it! “ Scarborough Subaru dealership - try to educate the sales team and make sure manager should have few responsibilities towards customer and value each and every customer”
I have been owning two vehicles from this dealership.
Nic's advice for me is:
Don't spend the money on the expensive car but the right car.
Happy to come again.
Nic from Scarborough Subaru was a pleasure to work with! He does not treat his clients like a portfolio number but as human beings/individuals. Not to mention that not only is Nic accommodating but also professional at his work. He takes time to listen to any of your concerns or many questions & tries his best to answer and resolve them. Guaranteed that he will find the model & package that suits your needs for not only yourself as a driver but for your family. Also Scarborough Subaru had recently reno there facility, it looks & feels modern.
Thank you Again,
"Helpful, knowledgeable & friendly staff"
I recently purchased an Outback from Scarboro Subaru and had a great experience. Guy and Nic helped me to make an informed decision. I knew what I wanted and the process was smooth from start to finish.
"Sales experience buying a new Subaru Forestor 2019"
Great experience;Nic Zheng was our sales consultant-, easy, transparent , professional, knowledgeable, straightforward and honest. We bought the Forestor 2019, visited 3 or 4 times, each time were progressively impressed and Nic gained more and more trust. We felt no pressure to make a decision. Most appreciative was the fact that he went the extra mike to ensure he delivered to his commitment.Very Impressive!
Worked with Nic on purchase of vehicle, nothing but great things to say. Well versed in knowledge of vehicle and prompt courteous feedback on questions brought forward. Great to deal with!