Neng Yang | Page 4

Excellent help and very nice and polite. I recommend 100 percent please chose Jim Norton! I recommend 100 percent please chose Jim Norton! More

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Robert was very helpful and worked to find the car in the exact color that I wanted. He was upfront and told me what the "out the door price" would be. He kept me updated of the status of my car (it had to exact color that I wanted. He was upfront and told me what the "out the door price" would be. He kept me updated of the status of my car (it had to be shipped from somewhere else). He made buying a new car extremely easy and hassle free. He was very kind and I would purchase a car from him again. More

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Isaias, Smith and Neng from financial department were incredibly helpful and very honest. I do really appreciate how they made me feel. As a restaurant manager, I definitely see how hospitable and pro incredibly helpful and very honest. I do really appreciate how they made me feel. As a restaurant manager, I definitely see how hospitable and professional they are. I would give them 10 stars if I could! Thank you again More

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Everyone was nice and helpful. Nobody made me feel pressured into spending more than my budget. Eric was super helpful answering my questions when I had them since it was my first Nobody made me feel pressured into spending more than my budget. Eric was super helpful answering my questions when I had them since it was my first time buying a new vehicle from a dealership. And when he got me set up with the financer, he picked out a good one for me, because Neng really helped me out when it came to the price of the extended warranty. I will definitely be keeping my services with Jim Norton Toyota. Thank you, guys! More

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I absolutely loved working with Zoua! First of all, Toyota—hands down—is one of the best vehicles you can ever own! You won’t find a more reliable car! This is my 3rd purchase from JN Toy First of all, Toyota—hands down—is one of the best vehicles you can ever own! You won’t find a more reliable car! This is my 3rd purchase from JN Toyota and Zoua made it even better than my last two purchases. I would highly recommend her to anyone looking to buy a car from JN Toyota! She went above and beyond the call of duty. She didn’t stop after making my purchase and handing me my new keys. Nope! She kept going! It was late. I was one of the last customers of the day and she still took the time to explain everything there was to know about my car. She cared about me even after the sale! Impressive! She made me feel valued, and not just a paycheck. I never felt pressured and I felt like I was her only customer. From day one, she was with me every step of the way—I felt like she really heard me—listened to my buying needs and wants—like she really knew me and me what I wanted and more. She was prompt, responsive and caring. If I have any other future vehicles needs, she will be my go to. I feel like a huge winner—exceptional service and care and a new Toyota! ❤️ More

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Sales rep Isaias Arias was great to work with. However, his finance department did not listen to instructions or requests and the bill of sale did not reflect what Isaias and I agreed on. The pu However, his finance department did not listen to instructions or requests and the bill of sale did not reflect what Isaias and I agreed on. The purchase happened on a Saturday but had to conclude on a Tuesday due to the finance department changing its mind on letting my son be included on the finance agreement. Also, they did not finance my sales tax as requested. The finance department needs to listen better and not worry about extra paperwork in closing a sale. More

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Virginia was absolutely THE BEST person to work with! We loved our experience! Virginia kept us informed about the process and represented Jim Norton in the most professional manner possible. Because We loved our experience! Virginia kept us informed about the process and represented Jim Norton in the most professional manner possible. Because of this great experience, I will definitely come back for more my next purchase! More

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Great customer service and support. She funny make my day. Will definitely come back for another car in the future. Zoua next time I want the Prius car. She funny make my day. Will definitely come back for another car in the future. Zoua next time I want the Prius car. More

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Jim Norton Toyota has always taken great care of our needs. Eric found me a really nice car. needs. Eric found me a really nice car. More

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Everything went smoothly and everyone was professional. I’ve bought several cars from Jim Norton and plan on buying many more in the future. I’ve bought several cars from Jim Norton and plan on buying many more in the future. More

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