"Throughout the years, I have purchased three vehicles..."
Throughout the years, I have purchased three vehicles from this dealer. At the time of my second and most recent purchases, I had already moved just outside of Toronto. Although I have a different dealer very close to home I still return to Ken Shaw Toyota to have my cars serviced. The reason being due to the impeccable service offered by the service team (Teresa, Mikki, Nelson, Mark, Jason and Sandra). They always give an honest opinion as to the work required to be performed.
I recently purchased a Highlander which had been just released and I received and great assistance. Paul Shaw was always prompt in answering inquiries through email. Chris Jones helped me in ultimately deciding which vehicle to get and Rick Walters worked his magic in helping get the vehicle before the originally scheduled pick up date.
The staff at Ken Shaw Lexus are committed to ensuring customer service is always delivered.
"Had a great experience again with Ken Shaw Toyota!! Tony..."
- Lucy L
Had a great experience again with Ken Shaw Toyota!! Tony Lawrence is awesome. Just leased my 3rd Sienna and his attention and guidance through the process is exceptional! He also has incredible patience! I don’t know how often I was unable to cro come by and had to cancel an appointment.... but he is always positive and truly knows his product.
"Worst service I have ever received took five months to..."
Worst service I have ever received took five months to receive the part and was then charged more than originally quoted. Service took 1.25 hours and was charged for two. 800$ to fix a horn is absolutely ridiculous and not having a horn for five months was extremely dangerous. Never going back.
"1st time Toyota owner! "
I'm very happy with my 2016 Toyota Corolla, that I bought in February. Ron Vernon, was friendly and helpful thus making the purchase of my vechile stress free! Zoran's expertise in finance made it possible. Thanks!
I have had many cars over the last 30 yrs, and I'm impressed with Ken Shaw Toyota dealership!
David and Nelson in the service dept have been very helpful as well.
After a small hiccup the dealership took care of me. They were able to accommodate me so that I didn’t miss any time from work. Thank you!
Other Employees Tagged:
"My new Corolla"
This is the 4th Toyota that I have purchased from Ken Shaw Motors. My first Toyota, aTercel, I bought from the original site on Dundas at Scarlett Rd.This shows that I have been very satisfied with my experience with the dealership, service department and the salesperson. In fact,John Mertens,now retired, came in, at my request to help me get my last Corolla,as I had bought my previous 2 Corollas through him.I highly recommend Ken Shaw Motors.
"Excellent service "
I contacted the dealership in regards to a credit that was on file the night manager Nelson was quick to make sure it was applied onto the account. My appointment was reschedule to accommodate a change in my schedule. I was told it would be two hours and in exactly that time I was called at home and a shuttle was at my door in under five minutes. Nelson happily applied this credit and made sure to ask for my CAA card so I could earn points and scanned my Aeroplan miles and then notified as to how I earned in each. It was convenient and effecient and allowed me to multi task by taking care of my children put them to bed and have my vehicle serviced at the same time. Well done!
"excellent as usual"
- good thursday
Very informative, reliable, dependable...you can tell it is a family run business, it feels like dealing with family. 2nd car at Ken Shaw Toyota. Never easy to have to buy a new car when old one was written off by insurance. But looking back, my wife was able to walk away and be able to select new car. Says something for the safety features. She wanted her Matrix back, but the iM is a great replacement. She is loving it!
"Superb dealership. Highly recommended."
I was quite impressed by the appearance of this dealership and the attitude of the staff on my first visit. I was not immediately pounced upon but was allowed to view the models on display in peace. My intention was to purchase a new car and for that reason I had already visited two other dealerships and test driven two other vehicles, each manufactured by a competitor. How lucky I was to save the best for the last. Chris Jones, the sales representative, was extremely knowledgeable and very helpful in guiding me through differences between the models available and let me make the choice without any pressure whatsoever. How refreshing. After a comfortable test drive free from an unduly high pressure pitch, my mind was made up. I was also duly impressed at how accommodating the management was with respect to my efforts to bargain the final purchase price. An excellent vehicle at an excellent price. The best was yet to come when I experienced what I can only describe as superb after sales service. The staff were very knowledgeable and very helpful in explaining every detail of the recommended service provided. They were not afraid to describe in technical detail what was to be done and why. Having an extensive layman's experience with auto mechanics, I knew that they knew what they were doing. My last visit, and hopefully my only visit to that department, was to the collision centre. The excellence of the repairs to my vehicle were beyond description. All the parts, new OEM Toyota parts, the paint perfectly matched, the vehicle returned to me as if the damaged had never occurred. What else can you ask from a dealer.
"great people and excellence service"
Experience at kenshaw toyota used cars was nothing short of "superb". Anwar Kamran, my sales person, is extremly knowgeable. He helped me make choices about my car, thus saving my considerable energy as well as time.He also introduced me David Moris, used car manager and Nelson Verissimo,service manager, who were extraordinary helpful in their field. They were friendly, great and helped me get everything done of my car, most efficient way possible.
I would highly recommened kenshaw toyota used cars to anyone looking for used cars.